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“Lovely hotel”
Review of Vale Resort

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Vale Resort
Ranked #1 of 1 Hotels in Hensol
Certificate of Excellence
Reviewed 27 April 2012

Our family spent Christmas 2011 at The Vale and we all had a wonderful time. Whilst there we won a free night which we took up this week. We had huge room with lovely views across the golf course and once again found the staff friendly, the food excellent and the hotel welcoming. Will definitely be back.

  • Stayed: April 2012, travelled as a couple
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Thank Rita E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,376 - 1,382 of 1,547 reviews

Reviewed 27 April 2012

Stayed here whilst attending a function. Reception had messed up our booking and were unwilling to sort it out. We had to sit in the foyer for over an hour until one of the event organisors could attend to the matter.

The hotel public areas were generally dirty, for example, tables in the resaurant were uncleaned, hotel corridors has room service trays left uncollected and someone had dumped empty wine bottles outside our room before our arrival (they were still there when we left the following morning) and one of the corridors smealt of urine.

The food served for dinner was of a poor quality. the soup was tasteless, the meat was tough and the desert was burnt. Furthermore when someone on our table asked for an alternative as they could not eat pork, the request was refused. As a result, one of our guests ate nothing all night.

Really quite a poor experience.

  • Stayed: April 2012, travelled on business
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Thank wannabepikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2012

We had a weekday family break and I must say that we had a lovely time. Our room was massive and was very clean. Staff were very friendly. Hotel facilities were excellent. Children had a lovely time swimming and walking around. All food that we had was of a high quality. Recommend this hotel.

  • Stayed: April 2012, travelled with family
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Thank misseyhopkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

I took my mum to the Vale with my sister this weekend for a spa day as a belated Mother's day present and had the most wonderful day. We arrived promptly at 9.30am to be greeted by very relaxed and helpful staff who seated us in the fab cafe area while we confirmed all our treatments for the day (manicure and facial with complimentary hand and arm massage for myself, while my sister went for the neck and shoulder massage). Enjoyed the morning using their wet facilities from the pool, sauna, jacuzzi and steam room then after our facials, we relaxed for a few hours in their relaxation suites before savouring every mouthful of our delicious afternoon tea. The only thing missing was a few finger sandwiches which wouldn't have gone a miss - but even so, could not fault the selection of cakes and delights. Really enjoyed our day out and we are already planning our next trip and with all the fabulous offers they currently run, it's great value for money - if only I could afford to go every week!

  • Stayed: April 2012, travelled with family
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Thank TawnyOwl84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

In a stunning location with top quality, clean rooms, mostly overlooking the golf course, you can't but like The Vale Hotel. Having stayed at The Vale consistantly over the past seven years, I always return when visiting the Cardiff area. If you want relaxing, the spa complex is a dream. With two golf courses to enjoy, a spa resort with squash/tennis courts, there is always something to do. It's just a taxi ride from historic Cardiff. I love it.

Room Tip: Rooms to the rear of the hotel overlook the golf courses. Consider an upgrade to a deluxe room, its...
  • Stayed: July 2011, travelled with friends
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1  Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

Having just returned from what must my fifth visit to this excellent venue overall it just gets better. April for many golf courses is a nightmare as they prepare the greens for the coming peak season and if there was a downside to this most recent visit then the greens are guilty.Both courses are challenging ,but with the sun shining what better way is there to spend a couple of days than in some friendly competition.
The rooms are well appointed with oceans of hotwater to ease away the aches and pains.The only down side here were the pillows I had which were poor and a dissapointment given the standard of everything else.
The staff in all areas seem only too eager to please and as small a point as it may seem it is a joy to have a breakfast buffet where the chef is there happy and willing to prepare some fresh fired eggs that are not soaking in greeze.
The value The Vale offers is wonderful ,even in this day and age of bargain golf breaks.Give it a try.

  • Stayed: April 2012, travelled with friends
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Thank jimhutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

Myself and 2 colleagues stayed here for 1 night as part of a business trip. Unfortunately, we didn't arrive until about 9:30 p.m. and checked out early the next morning, so we didn't get to see much of the hotel! But what we did see, we were impressed with!

Check in was easy and the staff were friendly. We had a few drinks in the bar, which was very nice and the bar man was friendly & polite.

The room was lovely - very comfortable with everything you would need, quiet, clean, tidy & plenty of space! The bathroom was very nice - big, clean and had a seperate bath and shower, which was a nice touch.

Breakfast was good - the waiter did well as it was very busy!

The hotel is quite a distance from Cardiff, but I can imagine it would be very good for a relaxing golf/spa break.

  • Stayed: December 2011, travelled on business
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Thank PookieBear2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vale Resort

Address: Hensol Park, Hensol CF72 8JY, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Hensol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hensol
Price Range: £62 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vale Resort 4*
Number of rooms: 143
Official Description (provided by the hotel):
The Vale Resort is one of Wales' favourite four-star Resorts. Set in over 650 acres of beautiful countryside, the Resort is home to a luxuriously appointed 143 bedroom hotel, Wales' largest spa, two championship golf courses and an award-winning AA rosette restaurant. Leisure facilities are world-class and provide guests with the opportunity to work-out, relax with a swim or join in one of our many fitness classes. ... more   less 
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Also Known As:
Vale Hotel Hensol
Vale Resort Hensol
Vale Of Glamorgan Hotel
Vale Resort Vale Of Glamorgan/Hensol, Wales

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