My partner choose this hotel as it was near to the NEC. First impression was good, reception was inviting, clean and staff welcoming. Room was good but, house keeping needs some attention as the extractor fan in the bathroom had not been cleaned for years and was covered in dust. The food in the restaurant was good, but the staff from Restaurant manager down had all attended the Faulty Towers school of training. I have 30 years in the trade and it was pretty dire, with slow service and missed selling opportunities. This was both on the Friday and Saturday night. Breakfast was ok for a buffet style operation, but they were using the cheapest sausages going. And the waiting staff were far to eager to clear away plates nearly knocking me out of the way whilst I was drinking my coffee as they wanted my empty plate. Carpets in the corridors had packing tape holding them down. Hopefully some money will be spent shortly on some TLC and badly needed staff training in the restaurant.
- Official Description (provided by the hotel):
- The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more less
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- Also Known As:
- Arden Hotel And Leisure
- Arden Hotel & Leisure Club Bickenhill, Solihull