Stayed here for the Good food show on 30th Was reasonably priced against other hotels in the exact area of the NEC for that day with a spa which was ok actually apart from the cleanliness.
The cleanliness of the hotel in general needs to be addressed. I have stayed in much cheaper hotels which are cleaner. The spa shower had a glob of hair about the size of a 50p just sitting on the shelf in the shower like it had just been removed from the plug, there was hair all over the floor too.
But worse than that, the room itself. 1. There was a used knife just sitting on the side. 2. The shower head was covered in that pink bacteria mould all over it and the plugs were ringed in gunk. I am not ocd, i generally can cope with a little muck bjt luckily I had bacterial wipes for the shower head which came up lovely and tried to ignore the manky plug holes. A towel I used in the bathroom when I showered left me witha few short black hairs on me. ( I am blonde btw) so was left feeling icky like it was a used towel so had to reshower so all in all this hotel needs to address itscleaning staff. They are not cleaning properly and for a hotel giving the iimpression ( from the main area it looks like a decent hotel) the cleaning staff are not cleaning to even a 2* level not the 3* the hotel is at.
Other than that, it it located in a nice area for the NEC. Do a proper cleaning job on the rooms and jobs a good one. Didnt try the food btw, not sure I would wish too if the cleaning is poor in the rooms then not sure what state the kitchen is in either.
- Official Description (provided by the hotel):
- The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more less
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- Also Known As:
- Arden Hotel And Leisure
- Arden Hotel & Leisure Club Bickenhill, Solihull