We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overnight stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Arden Hotel & Leisure Club
Ranked #1 of 1 Hotels in Bickenhill
Swindon, England, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Overnight stay”
4 of 5 bubbles Reviewed 7 April 2014

This was our second stay at this hotel. The staffing levels here are second to none and everyone is helpful and cheerful.

You must eat in the hotels restaurant it is superb!!!

We had an issue with a blocked sink and a shower you have to run around in to get wet. The manager contacted me by return and assured me something would be done. This would not put us off staying here again.

The level of service is also superb because of the number of staff

Excellent breakfast choice probably £2 overpriced but again compensated by the staffing levels

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leggy1274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review, 29 April 2014
Dear Leggy1274,

Thank you for your lovely feedback on your stay with us, I am please you enjoyed your stay and appreciate your lovely comments about our staff team.

I will pass your comments on about our Main restaurant to our Restaurant Manager & Executive Head Chef. It's always lovely to hear that our guests enjoy our food offering, our team prepare all our meals freshly on site using modern cooking techniques.

I look forward to welcoming you back to us in the near future.

Kind regards,

Michael Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,379 reviews from our community

Traveller rating
    303
    471
    341
    166
    98
See reviews for
220
396
61
438
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (232)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Burton upon Trent, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

Stayed here for the Miranda do on the Friday night at the LG, reception staff friendly and gave us all the information we needed including the walk to the arena, took us a bit longer than we though it would, its all pavements and well lite so really safe for a couple of oldies, the room was clean and well equipped nice touch the gift bag with hand sanitiser, hand/body cream, facial wash and tissues all toiletries were in the bathroom, towels white and fluffy. we stayed two nights b&b, breakfast was fresh and hot with no shriveled food, we had a evening meal in the restaurant Saturday night all was good well presented and hot, all the staff from reception, bar, restaurant and greeter in the meeting place(breakfast room) all friendly, smiled and seemed happy in there jobs, will be thinking of stopping here when we fly out of Birmingham airport next time.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dave s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review, 29 April 2014
Dear daves,

Thank you for your lovely review, I am pleased you had a good time, and I hope you enjoyed seeing Miranda at LG Arena.

We have recently upgraded our complimentary toiletry packs and replaced all the towels in the hotel with a higher quality thicker towel so I am pleased to get your feedback on both of these.

I look forward to welcoming you back for your next flight from Birmingham Airport, or event at LG Arena.

Kind regards,

Michael Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Largs, United Kingdom
Level Contributor
189 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

This is an ideally situated hotel for Birmingham airport. Good small conference facilities. Rooms clean tidy and reasonably well equipped and insulated against aircraft noise. Food was good but unremarkable. However, of six people dining, they managed to get four of the meals wrong.
Corridors of this hotel which has been added to time and again are like rabbit warrens. Remember to ask for a room near the stairs/lift if you are infirm.

Room Tip: As mentioned, it can be a longh walk to some of the rooms, so if it is important specify a room that...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ewenmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review, 29 April 2014
Dear Ewenmac,

Thank you for your feedback on your stay with us, and I am pleased you generally enjoyed your time at the hotel.

I have taken note of your comments about the food at the hotel and will bring your feedback back up with my Executive Head Chef, and we will ensure that your feedback is taken into account as we conduct our menu reviews, and my sincerest apologies if some of your orders were inaccurate. We are in the process of an infrastructure upgrade to ensure that this issue does not regularly occur.

I look forward to welcoming you back to us in the near future.

Kind regards,

Michael Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 bubbles Reviewed 26 March 2014

Had to cancel a booking for 2 rooms for 1 night a mere 30 mins after making reservation via a booking site and hotel refused to not charge me the full price of both rooms as it was within their cancellation time frame.
I know businesses need policy's but punishing me for a 30 mins reservation when they can use the rooms and resell them with no problem seems harsh and unjust.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank angelakittycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review, 29 April 2014
Dear angelakittycat,

Thank you for contacting us with regards to our cancellation policy.

As with every hotel we do operate a cancellation policy. We have a record of your cancellation, and having reviewed your instance, we would not have resold your bedrooms for that night, therefore we will have charged a cancellation charge in that instance.

I am sorry that you were disappointed with our policy. We review our policies regularly to ensure they are fair and in line with the rest of the industry to make sure we do not unfairly treat our guests with regards to our policies.

Yours faithfully,

Michael Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bickenhill hotels

Norwich, UK
Level Contributor
210 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

So convenient for NEC and reasonably priced too with free parking and wifi. Restaurant meals amazing for price £20 for 3 courses with good choice, well presented and served. Often we were a large group at dinner as over 20 of us staying over a period of 4 days, but all food came out at once. Some attention needed to some areas but on the whole no complaints for what we paid at all. Staff all very friendly even when we had to spend an age checking out and there were some problems over bookings but all dealt with in a professional way. They rang my office and told them I had not checked in, when I clearly had, one person made to share and told they had not got a room but then I was charged for it. So some booking issues that need resolving but as I said all dealt with and would have no hesitation if booking there again for business or pleasure.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DisneyNorwich_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review, 29 April 2014
Dear DisneyNorwich_UK,

Thank you for your lovely review, I am really pleased you enjoyed your stay with us.

I have addressed your billing issues with the Room Sales Manager and Front Office Manager as we pride ourselves on billing accuracy so we will make sure this issue does not reoccur for any of our guests in the future.

I look forward to welcoming you back to us in the near future.

Kind regards,

Michael Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bermuda
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 13 March 2014

Upon entering the lobby of the Arden, you feel very welcome and it is pleasing to the eye. However, upon entering your hotel room, you feel like you gone back in time to the 70s. This hotel seriously needs some updating and/or deep cleaning. Our first room was horrific- filthy carpets, walls that needing painting and just an overall dirty feeling. Found out we were in one of the older rooms, so they moved us to one of their updated rooms. While a bit better, the room just felt old and out of date. Carpets were still dirty but better than the first room. This hotel accepts dogs so perhaps they don't want to update too much since dogs can ruin any updating and money put into the rooms pretty quickly. Also, while their breakfast was perfectly fine, they should not be cleaning dishes in the same area as they are serving breakfast. All that stuff should be done in the back, not out in full view while guests are trying to eat in peace. Very noisy with all the dishes being banged about. Bar area was fine. Loved the proximity to the NEC BUT please will someone please pick up all the trash along the walkway immediate by the hotel. It's disgusting and doesn't show the Arden in a good light. Would I stay here again, mmmmm not sure about that. Pls update your hotel though as that would go,a long way.

Room Tip: Ask for one of their updated rooms. At least you won't feel like it's never been cleaned.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review, 29 April 2014
Dear Pamela C,

Thank you for reviewing us on Tripadvisor.

I appreciate your feedback on your accommodation with us, and we have been undergoing a refurbishment programme on our bedrooms, to bring them more up to date with the expectations of the modern traveller. This process has continued following on from your departure from our hotel back in March, and we are close to relaunching our new Bar & Lounge and will be doing further refurbishment work in our Restaurant and Conservatory area.

Your comments and feedback on your stay, will assist us in ensuring we meet the needs of our guests going forward and that no further issues occur.

Kind regards,

Michael Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cluny, France
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

Clean rooms, efficient service, and good food - we were pleasantly surprised by this hotel. There is ample parking and the location allows a 7-8 minute walk to the NEC centre. The only small detail is that newspapers were offered but never received. Good value for the services offered.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BJos7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review, 29 April 2014
Dear BJos7,

Thank you for your lovely comments, I am really pleased that you enjoyed your stay with us.

I look forward to welcoming you back to us soon.

Kind regards,

Michael Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Bickenhill
0.2 mi away
Genting Hotel
Genting Hotel
#4 of 118 in Birmingham
4.5 of 5 bubbles 1,327 reviews
0.3 mi away
Crowne Plaza Hotel Birmingham NEC
0.4 mi away
Hilton Birmingham Metropole Hotel
Show Prices
Show Prices
Show Prices
0.6 mi away
Ibis Birmingham Airport - NEC
Ibis Birmingham Airport - NEC
#20 of 118 in Birmingham
4.0 of 5 bubbles 1,732 reviews
1.1 mi away
Premier Inn Birmingham Nec/Airport Hotel
0.7 mi away
Novotel Birmingham Airport
Novotel Birmingham Airport
#22 of 118 in Birmingham
4.0 of 5 bubbles 2,266 reviews
Show Prices
Show Prices
Show Prices

Been to Arden Hotel & Leisure Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arden Hotel & Leisure Club

Property: Arden Hotel & Leisure Club
Address: 8 Coventry Road, Bickenhill, Solihull B92 0EH, England
Phone Number:
Region: United Kingdom > England > West Midlands > Solihull > Bickenhill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bickenhill
Price Range (Based on Average Rates): £
Hotel Class:3 star — Arden Hotel & Leisure Club 3*
Number of rooms: 216
Official Description (provided by the hotel):
The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, TripOnline SA, Superbreak UK, Priceline, Traveltool, S.L.U., HotelQuickly and Cancelon so you can book your Arden Hotel & Leisure Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Arden Hotel And Leisure
Arden Hotel & Leisure Club Bickenhill, Solihull

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing