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“Huge bar, clean rooms, good value”

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Arden Hotel & Leisure Club
Ranked #1 of 1 Hotels in Bickenhill
Reviewed 22 May 2014

Booked one night in here to catch our early morning flight from Birmingham airport. Staff were fantastic - professional, friendly and well presented, nothing was too much trouble either. The lift was out of order, for which they apologised, and offered to carry our bags up to our room. The bar/lounge area offers ample space if you wish to find a quiet corner to relax or not be disturbed by other groups. I had a gourmet burger from the bar menu - it was lovely, well cooked and presented. The room itself was large and spacious. The water pressure was amazing, my bath filled in the blink of an eye! There are tea and coffee making facilities in the room and toiletries in the bathroom. Towels and bedding were clean. My only negative comments are that the upper levels in the hotel could do with updating and it would have been nice to have a larger duvet!

  • Stayed: May 2014, travelled as a couple
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1  Thank DiceyBerkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this reviewResponded 2 June 2014

Dear DiceyBerkshire,

Thank you for choosing Arden Hotel, Solihull for your stay in Birmingham! I am really pleased that you had such a great stay with us.

I will ensure that your lovely feedback is passed onto my team and we will continue to grow our product and service offering as time develops.

Thanks again for your lovely comments and I look forward to welcoming you back to us in the future.

Yours faithfully,

Michael Simpson

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1,074 - 1,080 of 1,506 reviews

Reviewed 21 May 2014

Booked 1 night to go to a concert at the LG Arena which was a pleasant 10 minute walk away. The sat nav took us to a business park at the rear of the hotel and we had to ask for directions to actually find the hotel entrance which is actually sign posted from the road!
The entrance and lobby is welcoming and the staff were very friendly and efficient; the lift was out of order but they offered to carry our case upstairs. We were given 2 toiletry bags with hand sanitiser, facial wash, hand lotion, body wash & tissues - which is a nice touch but we only needed one tbh.
We were offered a smoking room (rare in this day and age!) as expected though it was at the far end of the hotel and smelt stale even though the window had been left open.
The room was tired and dated (think 1980's Holiday Inn) but it had everything we needed for a one night stay; kettle, tea & coffee etc (NB you have to fill the kettle from the bath as it doesn't fit in the sink!)
The bathroom could have been a little bit cleaner and better mainained; long black hairs on surfaces, pedal bin broken & sink cracked
The labyrinth of corridors are well signed but we still managed to get lost on our way out!
We didn't get up early enough to sample the breakfast.
Free WiFi is a definate bonus.
Overall the rooms don't meet the expectation of the lobby and bar areas but for one night it was comfortable and convenient, would stay again if booking another concert at the LG Arena.

Stayed: May 2014, travelled as a couple
2  Thank welsh696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this reviewResponded 30 May 2014

Dear Grace W,

Thank you for your lovely comments with regards to your stay with us for your concert at LG Arena.

I am really pleased that overall the hotel met your needs and expectations of your stay. We aim to ensure we offer the best service possible to all our guests every time they stay with us. I take on board your feedback with regards to the bedrooms, and although we have recently refurbished over 50% of our rooms, we have an ongoing refurbishment programme to bring the remaining ones up to the expected standard.

I look forward to welcoming you back to us for your next concert at LG Arena.

Kind regards,

Michael Simpson

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Reviewed 20 May 2014

Again we have been impressed by the professionalism of the staff at this hotel we have used it on a number of occasions and recently again whilst we went on holiday. To arrive in the early hours of the morning and be met by a smiling face and pleasant manner means a lot thank you. We will be using your lovely hotel again

  • Stayed: April 2014, travelled as a couple
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Thank Paddy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this reviewResponded 30 May 2014

Dear Paddy M,

Thank you for your lovely comments with regards to your stay with us prior to using Birmingham Airport.

I am really pleased that overall the hotel met your needs and expectations of your stay. We aim to ensure we offer the best service possible to all our guests every time they stay with us.

I look forward to welcoming you back to us for your next stay in the area.

Kind regards,

Michael Simpson

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Reviewed 20 May 2014

This hotel is in a great location, literally 10 min walk from NEC.
The public areas are a bit dated but were clean and tidy.
Every member of staff we met were professional, very friendly and helpful.
We had a double room overlooking a court yard, it was very clean and simple. No problem with noise.
We had an evening meal in the bar which was great value for money. Again, really friendly staff.
Breakfast was really good, wide choice of hot and cold food.
Would definately stay again.

  • Stayed: May 2014, travelled as a couple
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1  Thank adrianbennett2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this reviewResponded 30 May 2014

Dear Adrianbennett2

Thank you for your lovely comments with regards to your stay with us for your event at Birmingham NEC.

I am really pleased that overall the hotel met your needs and expectations of your stay. We aim to ensure we offer the best service possible to all our guests every time they stay with us.

I look forward to welcoming you back to us for your next concert at Birmingham NEC.

Kind regards,

Michael Simpson

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Reviewed 17 May 2014

3 Courses for £15.00 - good choice of menu and well cooked and hot. A nice plateful served quickly by pleasant staff. Able to choose a sweet from the trolley. Very enjoyable meal had by all. Bar prices usual hotel prices. Book to avoid disappointment.

  • Stayed: May 2014, travelled with family
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1  Thank sparky888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this reviewResponded 30 May 2014

Dear Sparky888

Thanks for your feedback on Sunday Lunch.

We appreciate your feedback, although we are often full for Sunday Lunch by the day, we take bookings all the way up to the time we commence lunch service.

I hope to welcome you back to us shortly.

Kind regards,

Michael Simpson

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Reviewed 16 May 2014

Firstly the staff were the best bit about this tired thread bare hotel, it was a nightmare to find the car park entrance but the welcome and the appearance of the foyer and bar area was initially good but thats where the praise stops. The lifts were out of order, the carpets needed replacing a longtime ago, the room(261) was adequate in size, the bed was comfy but the overall appearance was tired. The view from the window was a busy dual carriage-way which needed nets to provide privacy. Surprisingly the room was quiet when the windows were shut but unbelievably noisy when open but the room didn't have any fan, air con or ventilation so really stuffy really quickly if you shut the windows. So it was a choice of car fumes and noise or stifling stuffy room. At night the passing traffic created a kaleidoscope effect on the ceiling from their headlights which is great in a disco but not ideal when you've travelled 300 miles and want to get some sleep. There were lightbulbs missing, no mini fridge, and the shower fan was disgustingly filthy. At £95 per night this is really poor. However on check out the manager did give a £25 discount. A few other good points to mention was its walkable proximity to the LG Arena, free parking and free wifi.

Room Tip: Ask for a room away from the motorway!
  • Stayed: May 2014, travelled as a couple
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1  Thank Russell83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this reviewResponded 30 May 2014

Dear Russell83,

Thank you for your comments and feedback on your stay at our hotel.

I appreciate your comments with regards to the hotel, and thank you for sharing your opinion on the standard of accommodation provided. We have recently refurbished over 50% of our bedrooms and continue to make ongoing improvements to the remaining bedrooms at the hotel.

We have been working with the team over recent months to improve the guest service experience, and therefore we are excited to see that you appreciate the service experience you had during your stay with us.

I hope to welcome you back to us again for your next visit to the area.

Kind regards,

Michael Simpson

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Reviewed 16 May 2014

We stayed here on 14th May 2014 as we were going to see Katy Perry in concert. The hotel is beautifully presented and staff are very welcoming - even provided directions and taxi numbers to LG Arena. Paid £68 for the night via trivago and got an all you can eat breakfast each as well (otherwise would have been £10 each). will definitely be using this hotel for future concert stop overs. Leisure facilities were an added bonus.

Room Tip: book through trivago for best deals
  • Stayed: May 2014, travelled as a couple
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1  Thank Grace W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this reviewResponded 30 May 2014

Dear Grace W,

Thank you for your lovely comments with regards to your stay with us for Katy Perry at LG Arena.

I am really pleased that overall the hotel met your needs and expectations of your stay. We aim to ensure we offer the best service possible to all our guests every time they stay with us.

I look forward to welcoming you back to us for your next concert at LG Arena.

Kind regards,

Michael Simpson

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arden Hotel & Leisure Club

Address: 8 Coventry Road, Bickenhill, Solihull B92 0EH, England
Phone Number:
Region: United Kingdom > England > West Midlands > Solihull > Bickenhill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bickenhill
Price Range: £51 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arden Hotel & Leisure Club 3*
Number of rooms: 216
Official Description (provided by the hotel):
The Arden Hotel & Leisure Club is ideally located adjacent to Birmingham Airport and NEC, just a 15 minute walk to the Genting Arena and Resorts World Birmingham. Our 3* AA rated hotel boasts 216 Bedrooms, 12 Meeting & Event Rooms, and a full health club with indoor pool onsite. ... more   less 
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Also Known As:
Arden Hotel And Leisure
Arden Hotel & Leisure Club Bickenhill, Solihull

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