we have stayed at hayleys about six times now sometimes for 2 or 3 days. It is idealy placed to visit our daughter in Hyde Park. We love the building, the location and general warmth and cozy feeling there. However the place is a little tired. We have stayed in 4 different rooms and the furniture in all is past its use by date. On our first stay the room was adequate but very small. Next time as our daughter was also joining us we had a larger room, there were faults such as not being able to draw the curtains fully and the shower pressure and temp was very poor. despite reporting this the next time we stayed and asked for the same room nothing had been done! Again we booked the same room and things were better...except the TV came on very loud on its own at 3am! reported this at reception and low and behold it did the same again the next morning again at 3am. Wether someone set the timer as a joke i dont know but it wasnt delt wtih. Moved to another room for our last day which had a usless shower. Our last stay on 26th and 27th Oct saw us in room 7. The room is usually rented as a single and as such the bed dipped badly in the middle we had an awful nights sleep. It also had a strange wooden edge sticking out of the bottom sides (visible in the review pics) which is idealy plased to catch you foot on! Some of the paintwork needed attention. We stayed one weekend including the Sunday and after going out for a meal returned to have a drink only to be told the bar wasnt open Sunday evenings!!
The staff on our first couple of stays were fantastic, but the Girl on reception girl on our next few visits was abrupt unfriendly and unhelpful. The girl this time also had a very basic approach to customer relations. Bob who is night porter and breakfast concierge is a really nice bloke! very helpful and a fantastic tourist information centre all on his own. Breakfast is excellent!
We are likely to try another hotel we looked at now as Hayleys seem to be getting more complacent and are not bothered if you have had any problems despite being relatively frequent customers. Its a shame to have to write this, its dissapointing.
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- Also Known As:
- Haleys Hotel Leeds
- Haley's Hotel And Restaurant Headingley, Leeds