The website and reality are quite different. We never saw any of the staff shown in the website. It seemed that one lady was running 2 receptions at the same time - one in the Boundary Hotel and one in the Butlers hotel. You could literally walk through from one hotel to the next. The decor was very tired indeed.
The receptionist eventually came and then insisted we pay her for the room up front, otherwise we could not have the key. As we were in a rush and had to change quickly due to an appointment, we paid her. We were sent to the Stars room and upon entering were greeted with very strong cigarette smoke. Also, there was luggage in the room belonging to someone else. We trouped downstairs and the receptionist was cleary embarrassed and gave us the key to another room. I have never stayed in a room with a window so small. The decor was tired, The carpet had seen better days. The blanket on the bed was ancient. The bathroom was clean but you had to manouver round the lavatory to get to the bath and basin. The fan extractor was loud and we kept getting the whiff of drains. There was no bathmat. No bedside table on one side of the bed. At 4.30 am we were woken by a woman walking in to our bedoom! Needless to say, we got up and left without having breakfast the next morning. How this hotel has been AA 3 star rated is beyond us. We have stayed in a number of bed and breakfasts and small hotels throughout the country which have been of an excellent standard.
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- Also Known As:
- Butlers Hotel Leeds
- The Butlers Hotel Headingley, Leeds