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“Need Refurbishing And Weak House Keeping”

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Carlton Hotel Dublin Airport
Ranked #1 of 3 Hotels in Cloghran
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 May 2014

The good thing is that there is a hotel shuttle but you have to walk a long walkway to get to the far point where they collect the people. The hotel strongly needs a refurbishing, the rooms have dirty carpets, scratched furniture etc.

When we arrived in our room I found a wine glass and a bottle from the previous guests. I braught the wine glass to the reception and told them that they should check their house keeping. The worst was when we arrived after dinner back into our room that still the used bottle was at our bed! I told the reception that this is not acceptable, they apologized.

The breakfast buffet is at reasonable rates with a good offer.

You should know that there is no restaurant or pub in walking distance so you are sticked to the hotel or you have to get the bus into Dublin city (appr. 25 minutes).

  • Stayed: April 2014, travelled on business
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1  Thank Reise-Profi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded 14 May 2014

Dear Reviewer

Thank you for your online review of the hotel. I am sorry to read that you were disappointed with your stay in some respects and would like to apologise for our shortcomings on this occasion. I would be delighted to discuss your feedback further with you and can be contacted via direct email to dmeagher@carlton.ie.

Kind Regards

Declan Meagher
General Manager

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1,399 - 1,405 of 2,055 reviews

Reviewed 10 May 2014

I stayed at the Carlton Dublin Airport for a conference. The meeting facilities were very good, the bedrooms were good as well. Very quiet given that it's right next to the airport. The front desk service was excellent, the checked in a large group of us quickly. The food in the restaurant (lunch and dinner) was very good and served efficiently. We had a group of about 40 and they served all of us individual menu choices in a short period. The bar area is also nice with a good selection.

The only downside was that during lunch which was served buffet style, the servers were sort of slapping the food on the plates, dumping hot entrees in the middle of cold salad. I felt like I was in a military chow line.

The transportation to and from the airport is very convenient running every 30 minutes, and it's only about a 10 minute drive.


I'd recommend this facility for a small conference, business meeting or overnight stay near the airport.

Room Tip: Rooms to the front of the hotel face away from the runway.
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  • Stayed: May 2014, travelled on business
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2  Thank Tom_n_Brenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded 11 May 2014

Dear Reviewer

Thank you for your great review of the hotel. Your comments & feedback are really welcome and the team will be delighted to know they have done a great job in looking after you & your fellow delegates.

I look forward to welcoming you back again soon.

Kind regards

Declan Meagher
General Manager

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Reviewed 9 May 2014

Very enjoyable stay at training meeting from conference room, hotel room and meals !!!
Easy to find, convenient from Dublin Airport and the staff were very nice. The room was
good size and the bathroom was class !!!

  • Stayed: May 2014, travelled on business
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2  Thank Randalg19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded 11 May 2014

Dear Randalg19

Many thanks for your superb review of the hotel. I am pleased that you had such a wonderful experience and look forward to welcoming you back again soon.

Kind regards

Declan Meagher
General Manager

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Reviewed 8 May 2014

Myself and my partner stayed here on a recent trip to Dublin. We were met by a warm welcome by the Hotel Receptionist who was very helpful. We ate in Kittyhawks restaurant just off the lobby, the food was very good, but the waiter who served us was top class. I'm sorry I didn't get his name, but I do know he is from India, very tall and gave a friendly, warm and efficient service. The room was very clean and very nice, but the mattress we slept on was hard and uncomfortable to the point that we were sore the following morning, neither of us slept well. I would stay here again, but only if the hotel reduced their prices and used better mattresses. To be honest, I thought €104 per night, WITHOUT breakfast was pretty expensive considering.

Room Tip: Ask for a bed with a comfortable mattress.
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  • Stayed: May 2014, travelled as a couple
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4  Thank gayleormonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded 9 May 2014

Dear Review

Thank you for your review & feedback. I am pleased that you had a good stay and enjoyed the great service & food in Kittyhawks Bistro. Jimmy is one of our star team members and is delighted that you recognized his great service during your meal in the bistro. I note your feedback in respect of the bed comfort and am pleased to tell you that we use the finest quality mattresses in the hotel which are designed to provide maximum support. Unfortunately some of our guests do prefer softer mattresses from time to time. I believe the hotel offers great value for money with rates from only EUR89.00 available on carlton.ie. I hope to welcome you back again soon.

Kind regards

Declan Meagher
General Manager

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Reviewed 5 May 2014

Location---------Couldn't be better if you are oubound from Dublin Airport as it is only a five minute run in the shuttle bus.

Facilities.There used to be a restaurant on the top floor but this has been superceded by the Kittyhawk bar on the ground floor themed on the early development of aviation.There is a very good menu and an excellent choice of New World wines.The restaurant are excellent, good natured and good humoured.

Accommodation----Business/ functional and some of the furniture clearly needs refurbishment or replacement.

It would be remiss not to mention the Reception staff who are very helpful and well informed.

Room Tip: Request a room on the upper floors facing the runways.The rooms at the front of the hotel suffer fro...
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  • Stayed: May 2014, travelled on business
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1  Thank Bader54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded 6 May 2014

Dear Bader54

Thank you for your feedback and support of the hotel. The team here are fantastic as you have pointed out and understand the meaning of hospitality in the most important sense - professional, welcoming and above all friendly.

We look forward to seeing you again soon.

Kind regards

Declan Meagher
General Manager

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Reviewed 5 May 2014

Food was fantastic, lovely buffet breakfast, all staff were friendly and helpful. Very clean bedrooms towels and bedsheets refreshed daily. Bed was so comfortable! Shuttle bus dropped us right outside hotel and back to airport. Nothing was too much trouble. Would definitely stay again! Overall fantastic weekend!

  • Stayed: May 2014
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2  Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded 6 May 2014

Dear Danielle F

Thank you for your review - the team and I are delighted that you had such a fabulous time at the hotel on your recent weekend trip to Dublin. As you have said, the hotel is ideally located close enough to the city to be able to enjoy its attractions but also convenient to Dublin Airport and surrounding villages of Howth, Malahide and others.

Best wishes

Declan Meagher
General Manager

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Reviewed 4 May 2014

I stayed at this hotel on the last day of my trip In Ireland.
There is a free airport shuttle with very cheerful driver.
The staffs were nice and professional. We had a twin room. It was very large and equipped with various amenities.
Nothing interesting nearby so I recommend stocking your self from the grocery store at the airport, if you don't want to eat at the hotel, although the hotel restaurant is suppose to be very good. And the restaurants at the airport close very early so plan ahead for dinner. When I went back to the airport after 7pm most restaurants were closed.
Good hotel if your flight is early in the morning or your arrival is very late at night.

  • Stayed: April 2014, travelled with friends
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Thank sangthehobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this reviewResponded 5 May 2014

Dear Reviewer

Thank you for you review of the hotel. I am pleased to tell you that the hotel restaurant serves great food everyday until 22:00 which is great news for all of our guests who arrive throughout the day and evening.

You seem to have enjoyed your stay at the hotel which is wonderful and we look forward to welcoming you back again soon.

Best regards

Declan Meagher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Carlton Hotel Dublin Airport

Address: Old Airport Road, Cloghran K67 P5C7, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Cloghran
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Cloghran
Price Range: £85 - £202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel Dublin Airport 4*
Number of rooms: 100
Official Description (provided by the hotel):
Carlton Hotel Dublin Airport is a stylish, international 4 star hotel next to Dublin Airport terminals, the hotel offers free 24 hour shuttle bus transfers to the airport, free internet access and free parking during your stay. With room rates from ONLY €99 everything you could possibly wish for is here at this top Dublin Airport Hotel, wrapped in an elegant contemporary design and delivered with the highest levels of personal service. Just 20 minutes from Dublin City Centre you will find deluxe bedrooms and suites, all with complimentary WiFi, award winning Kitty Hawks Bistro & Bar which serves food all day including Carvery Lunch, Early Bird Menus and our famous Chef's Specials popular with both locals and our residents. De-stress and unwind in our new fully air conditioned Fitness Suite, which is complimentary to hotel residents. A range of Cardiovascular Machines and a weight station will enhance your workout and help to refresh and relax you. Guest enjoy reduced rates at Sportslink swimming pool and leisure centre only 2 minutes away. One of the newest Dublin airport hotels, the Carlton Dublin Airport Hotel offers residents FREE parking and a complimentary airport shuttle service. ... more   less 
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Also Known As:
Carlton Hotel Dublin Airport County Dublin/Cloghran

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