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“Fantastic staff”

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Carlton Hotel Dublin Airport
Ranked #1 of 3 Hotels in Cloghran
Certificate of Excellence
GreenLeadersSilver level
Wexford, Ireland
Level 5 Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Fantastic staff”
Reviewed 27 May 2014

We use the Carlton several times a year, both for business and pleasure. It's true the carpets and general furnishings are getting tired, even though they are still contemporary, this is a very busy hotel and the constant use is starting to show. That said, the entire building is spotless and tastefully furnished. I completely disagree with someone elses comment that the mattresses are worn, I find the beds to be luxurious (3rd floor), with deep feather mattress toppers.

The staff are the most helpful, friendly people you will find anywhere, even in the middle of the night, Fred has a big smile and friendly welcome for you.

Also, the default is for a single device in the WiFi, but if asked, they will give you a second password and login..

The food is good value and good quality, again, the waiting staff are excellent and can't do enough to accomodate you.

We travel a lot and this is an excellent hotel in terms or value for money and where customer service is taken seriously.. Except perhaps by some of the bar staff, who for whatever reason seem to have a higher turnover than the rest of the hotel.

The last comment should not put you off using the hotel, but will, I hope gain the attention of the management.

Room Tip: 3rd floor, facing the carpark (suites)
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TessieWard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, 28 May 2014
Dear Tessie Ward

Thank you for your fantastic review of the hotel. We are delighted that you enjoy staying with us so much and are thrilled that our efforts in providing a high level of customer service and hotel product have not gone unnoticed.

We look forward to welcoming you back again soon.

Kind regards

Declan Meagher
General Manager
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Traveller tips help you choose the right room.   Room tips (287)
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English first
Dublin, Ireland
Level 5 Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 27 May 2014

Great value hotel with no compromise on service. So easy to get to & from Airport. The staff were extremely nice and very helpful. Room was very spacious with loads of attention to small details. We have spent here 3 nights in different occasion when flying from Dublin and we have never been disappointed. We had food in the restaurant and it is high recommended.
Very good hotel

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Framat22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, 28 May 2014
Dear Framat22

Many thanks for your great review - the team are delighted to have taken such great care of you recently and look forward to welcoming you back again soon.

Best wishes

Declan Meagher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yellowknife, Canada
Level 6 Contributor
333 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 320 helpful votes
Reviewed 21 May 2014

Stayed here just for one night in early May ahead of a long haul flight and had an OK/decent stay. We arrived to Dublin very late that night, around midnight, but the hotel does provide their free shuttle at late hours as well. The only problem was that their website tells you to ring them from a courtesy phone at the airport and when you do, nobody picks up. We ended up just going to the T1 Buses Terminal where they depart from and ringing the reception direct on our way. We were told that the driver is waiting for us and will take us to the hotel right away, which was very good of them. We booked a standard room, and it was nice, clean, comfortable, had all the amenities and a nice balcony. Bathroom was nice too, but its floor was extremely cold for some reason. There was also a small bottle of water (free) waiting in the room, a nice touch. The staff were lovely and accommodating, but seems they were very stretched on a night shift (the receptionist had to sell us drinks at the bar as the barman was nowhere to be seen). We had a really good night sleep, did not try their breakfast so cannot comment. Our stay was good overall, but we did have one complaint about their Internet. For some reason they only allow 1 device per room to be connected to their WiFi, even if it is a double room with two people in it. This is certainly something they should consider changing - less people travel with laptops now and more people tend to use their smart-phones or even have and may need to use both when traveling for business or leisure. I found this quite annoying, especially for an airport hotel, and therefore the lower rating for our stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Justine28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, 24 May 2014
Dear Reviewer

Thank you for your review which indicates your stay was a great success overall. I am pleased to tell you that the WiFi access is not limited to just one device and does allow connectivity for multiple devices.

I hope to welcome you back again soon.

Kind regards

Declan Meagher
General Manager
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Miami, Florida
Level 6 Contributor
163 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 18 May 2014

Spend one night there prior to our early morning flight out of Dublin. The staff was very friendly and accommodating, however the property (only 8 years old) seriously needs refurbishing, The mattresses were terrible, the furniture was all scratched up and the carpet was old and dirty. Mattress was so bad, we actually moved rooms. I will again say the staff was very accommodating but were limited by the actual property.

Shuttle service to airport was easy and fast, just note that all hotel shuttles must drop off at a location that requires a 3-4 minute walk to terminals.

Stayed here because it seemed the most best (read average) of all the bad airport hotel reviews on TA, but until they refurbish, might look at other options.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scott s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, 19 May 2014
Dear Reviewer

Thanks for your review and feedback which our team are pleased to receive. You are quite right that our team of friendly hospitality professionals provide a high level of personal service at all times. I note your comments in respect of the bed comfort and am pleased to let you know that we are currently replacing all of our beds with fabulous new mattresses which provide the ultimate level of comfort.

Best regards

Declan Meagher
General Manager
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San Francisco, California
Level 5 Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 May 2014

One of the nicer airport hotels I've stayed at. Our room was in great shape and overall was very modern/contemporary. Our room had very tall ceilings too - this may just be first floor rooms, but we loved the spacious feeling.
The airport shuttle worked great and the staff was very helpful overall. The restaurant was good - we were so tired, it's probably hard to really judge!

Room Tip: Our room on the first floor had a very tall ceiling. Not sure all rooms have this or not, but it ma...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, 19 May 2014
Dear Guest

Many thanks for your great review which makes for great reading. I am delighted that you had such a great stay with us and look forward to welcoming you back again soon.

Best regards

Declan Meagher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clayton, United States
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 May 2014

We were pleasantly surprised at the Carlton Airport Hotel. We stayed there one night before our trip back home. Our luggage had not arrived and the staff provided toiletries to help, as well as bathrobes. They did everything possible to make us comfortable. The room was perfect - plenty large, clean, and the bathroom very spacious. Great modern shower. Being very particular, we were in a bad situation with no luggage, and found our experience at the Carlton very positive. We enjoyed the room - very clean and the bed was very comfortable. In additon, their restaurant was open late enough for us to get a good hot meal. The menu was varied. We had originally reserved this hotel because it was near the airport and had a shuttle. It was on time, with no problem. The shuttle pickup at the airport required a little walking, but they came on time - and on schedule.

Room Tip: Great airport hotel
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, 16 May 2014
Hi Roberto C

Many thanks for your great review! What a pleasure to have been able to look after you both so well. The team here are delighted with your positive feedback and are thrilled that you enjoyed our legendary service, great rooms, comfortable beds, fabulous food and complimentary airport shuttle service.

We look forward to seeing you again soon.

Kind regards

Declan Meagher
General Manager
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Leer, Germany
Level 5 Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 13 May 2014

The good thing is that there is a hotel shuttle but you have to walk a long walkway to get to the far point where they collect the people. The hotel strongly needs a refurbishing, the rooms have dirty carpets, scratched furniture etc.

When we arrived in our room I found a wine glass and a bottle from the previous guests. I braught the wine glass to the reception and told them that they should check their house keeping. The worst was when we arrived after dinner back into our room that still the used bottle was at our bed! I told the reception that this is not acceptable, they apologized.

The breakfast buffet is at reasonable rates with a good offer.

You should know that there is no restaurant or pub in walking distance so you are sticked to the hotel or you have to get the bus into Dublin city (appr. 25 minutes).

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reise-Profi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CartlonGM_, General Manager at Carlton Hotel Dublin Airport, responded to this review, 14 May 2014
Dear Reviewer

Thank you for your online review of the hotel. I am sorry to read that you were disappointed with your stay in some respects and would like to apologise for our shortcomings on this occasion. I would be delighted to discuss your feedback further with you and can be contacted via direct email to dmeagher@carlton.ie.

Kind Regards

Declan Meagher
General Manager
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Additional Information about Carlton Hotel Dublin Airport

Property: Carlton Hotel Dublin Airport
Address: Old Airport Road, Cloghran, Ireland
Region: Ireland > Province of Leinster > County Dublin > Cloghran
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Cloghran
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Carlton Hotel Dublin Airport 4*
Number of rooms: 100
Official Description (provided by the hotel):
Carlton Hotel Dublin Airport is a stylish, international 4 star hotel next to Dublin Airport terminals, the hotel offers free 24 hour shuttle bus transfers to the airport, free internet access and free parking during your stay. With room rates from ONLY €99 everything you could possibly wish for is here at this top Dublin Airport Hotel, wrapped in an elegant contemporary design and delivered with the highest levels of personal service. Just 20 minutes from Dublin City Centre you will find deluxe bedrooms and suites, all with complimentary WiFi, award winning Kitty Hawks Bistro & Bar which serves food all day including Carvery Lunch, Early Bird Menus and our famous Chef's Specials popular with both locals and our residents. De-stress and unwind in our new fully air conditioned Fitness Suite, which is complimentary to hotel residents. A range of Cardiovascular Machines and a weight station will enhance your workout and help to refresh and relax you. Guest enjoy reduced rates at Sportslink swimming pool and leisure centre only 2 minutes away. One of the newest Dublin airport hotels, the Carlton Dublin Airport Hotel offers residents FREE parking and a complimentary airport shuttle service. ... more   less 
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Also Known As:
Carlton Hotel Dublin Airport County Dublin/Cloghran

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