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“Our room was changed”

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Racket Hall Country House Hotel
Ranked #1 of 2 Hotels in Roscrea
Cheltenham
Level Contributor
126 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Our room was changed”
Reviewed 2 May 2014

We have stayed here before in a lovely room overlooking the garden and was guaranteed it for this visit. On arrival we were told our room had been re-assigned and were given a room in the basement with a view of a wall and a pile of cigarette ends - the surround of the bathe was black - we were therefore given another room overlooking the car park and the main road with a broken toilet seat!! They said it was the last room available!! The food at suppertime was so greasy as to be inedible - how can you do that to salmon and vegetables? We will not come back

Room Tip: A room overlooking the garden - but even when you book it - it is not certain you will get it when y...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Betty N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne L, General Manager at Racket Hall Country House Hotel, responded to this review, 9 May 2014
Dear Betty N,

I would like to express my disappointment that your stay did not meet your expectations. I can only apologise for what was such a bad experience. I will fully investigate your comments regarding your requests not being met, the state of disrepair in the bathrooms and the quality of food in our bar. Guests who have any queries, concerns, comments or complaints should be directed immediately to the attention of the Hotel Management and dealt with accordingly. I always have a manager on duty and they should have dealt with your issues promptly and effectively, unfortunately this did not happen and I have put measures in place to rectify this.

I have discussed the quality of food with my head chef and he blamed our new supplier for the quality of the salmon. We have reverted back to our old supplier and hopefully this should address the issue. As for the vegetables it was simply bad cooking and I again discussed this with my head chef and he can only apologise and implement some extra training.

Racket Hall prides itself on good food and excellent service and we constantly strive to enhance our guests experience. One of our main goals at Racket Hall Country House is to ensure that everyone has an enjoyable time with us.

I would be grateful if you would contact me directly, just to clarify some more details (such as date of your previous stay, date and approx time of arrival this time etc.) to allow us the opportunity to investigate and give you more definitive answers to some of your comments.

Racket Hall Country House Hotel employs a team of 50 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve.
Kind regards the management and staff at Racket Hall Country House.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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389 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Dublin, Ireland
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 April 2014 via mobile

Just returned from a weekend away. We stayed in a fantastic suite. It was immaculate. So cosy. It is what it is.. An country house hotel. WiFi signal is not the best.. So don't depend on this while you stay. We had dinner included in our package which we had on the Friday night. It was nice but pity about the service .. The girl that served us was not very approachable nor somewhat friendly. Our table was never checked on either of the courses, our steaks were overcooked and they forgot about out sides. We had a light lunch on Friday when we arrived and got chatting to a really pleasant girl Roisin who is an asset to the bar. Reception and other staff we met were very friendly throughout. We visited birr castle and had lunch in the county arms hotel on the way back ... Highly recommend. All a nice short drive away..
Thank you for a nice weekend Racket Hall! Would recommend.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Soz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne L, General Manager at Racket Hall Country House Hotel, responded to this review, 9 May 2014
Dear Soz C,

Thank you for kind comments, we are delighted that you enjoyed your stay with us. We are currently in the process of upgrading our Wi-Fi to meet our guests needs. I will investigate fully your remarks regarding the service in our bar. Customer service is of paramount importance to us and my apologies that your server was not approachable and that your table was not checked.

It is unfortunate that a member of the management team was not requested to meet you in person to discuss your comments as one of our main goals at Racket Hall Country House is to ensure great customer service.

I am delighted you enjoyed your trip to Birr castle.

If you would like to make a booking in the future please check out our website and please follow us on facebook. Hopefully we will have the opportunity to welcome you back again soon.

Kind regards the management and staff at Racket Hall Country House.

Racket Hall Country House Hotel employs a team of 50 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 April 2014

Received this stay as as a gift, we enjoyed it the room food and staff were all lovely, the only draw back I can't stand folk music and its huge here every Saturday night. So if that's your thing your in for a big treat.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fificurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne L, General Manager at Racket Hall Country House Hotel, responded to this review, 9 May 2014
Dear Fificurtis,

Thank you for kind comments, we are delighted that you enjoyed your stay with us. If you would like to make a booking in the future please check out our website and please follow us on facebook. Hopefully we will have the opportunity to welcome you back again soon.

Kind regards the management and staff at Racket Hall Country House.

Racket Hall Country House Hotel employs a team of 50 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birr
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2014

This was the perfect venue for my mother's 100th birthday celebration last week. We were a mixed generation gathering, including 15 children. The management and staff could not have been more helpful or flexible; the food was excellent; the enclosed garden opening off the dining area was tailor-made for energetic children...and then there was the bonus of the bouncy castle!! Thank you all so much!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gillian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne L, General Manager at Racket Hall Country House Hotel, responded to this review, 25 April 2014
Dear Gillian K,

Thank you for kind comments, we are delighted that you and your family enjoyed your mother's birthday celebration with us. If you would like to make a booking in the future please check out our website and please follow us on facebook. Hopefully we will have the opportunity to welcome you back again soon.

Kind regards the management and staff at Racket Hall Country House.

Racket Hall Country House Hotel employs a team of 50 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portarlington, Ireland
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 April 2014

Had lunch here a couple of weeks ago and it registered as among the worst meals ever, anywhere. Staff totally untrained. Five of them stood looking at a coffee machine while we stood unserved 5 or 6 feet away. On finally being served the meals were slapped on to the plates like food into a doggie bowl. When we got it to the table it was cold. Calling the "waitress" and telling her this she said "I will go and see". What is there to see about a cold meal ??? The girl on the till was unable to work the cc machine and when I complained about the meal she said "oh". Luckily we had not driven, but were passing by. This was insulting, both to the palate, the eye, and one's pocket, and we would not go back if they were offering free dinner with wine for all. The sad thing is that this place used to be very good years ago.

  • Stayed March 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank PJ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne L, General Manager at Racket Hall Country House Hotel, responded to this review, 25 April 2014
Dear PJ T,

I would like to express my disappointment that your visit did not meet your expectations. I would be grateful if you would contact me directly, just to clarify some more details (such as date and approx time of your visit) to allow me the opportunity to investigate and give you more definitive answers to some of your comments.

I will investigate fully your remarks regarding the service in our bar. Customer service is of paramount importance to us and my apologies that your comments to our server were not acted upon.

I am very sorry that you didn't enjoy your meal with us, and it is unfortunate that a member of the management team was not requested to meet you in person to discuss your comments as one of our main goals at Racket Hall Country House is to ensure that everyone has an enjoyable experience with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ennis, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2014

We had a 2 night excellent stay here, staff were very helpful and courteous. The food was extremely good and plenty of it. Rooms are fine. Bar is small and quaint. Would I stay there again Definitely "Yes".

Room Tip: Room 307 looks out onto the Car park
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davie64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne L, General Manager at Racket Hall Country House Hotel, responded to this review, 25 April 2014
Dear Davie 64,

Thank you for kind comments, we are delighted that you enjoyed your stay with us. If you would like to make a booking in the future please check out our website and please follow us on facebook.

Hopefully we will have the opportunity to welcome you back again soon.

Kind regards the management and staff at Racket Hall Country House.

Racket Hall Country House Hotel employs a team of 40 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 March 2014 via mobile

Staff were friendly and very helpful. Rooms were lovely and warm and beds were so comfy. Overall stay was a 9.5/10. Only minor problems like the shower isn't the hottest it's only warm. The food is amazing but presentation could be a little better. Would recommend this hotel to stay in if you wanted to stay in Roscrea.

Stayed March 2014, travelled as a couple
Helpful?
Thank Kurtis O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne L, General Manager at Racket Hall Country House Hotel, responded to this review, 25 April 2014
Dear Kurtis O,

Thank you for kind comments, we were having issues with our hot water but thankfully this has been fully rectified. We are delighted that you enjoyed your stay with us. If you would like to make a booking in the future please check out our website and please follow us on facebook.

Hopefully we will have the opportunity to welcome you back again soon.

Kind regards the management and staff at Racket Hall Country House.

Racket Hall Country House Hotel employs a team of 40 dedicated people who are focused on delivering great customer service. We actively seek and welcome genuine, constructive feedback as this is what we use to ensure our service and standards constantly improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Racket Hall Country House Hotel

Property: Racket Hall Country House Hotel
Address: Dublin Road, Roscrea, Ireland
Region: Ireland > Province of Munster > County Tipperary > Roscrea
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Roscrea
Price Range (Based on Average Rates): £
Hotel Class:3 star — Racket Hall Country House Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Racket Hall Country House Hotel is ideally situated on the N7 just outside the heritage town of Roscrea just a short distance from Dublin & Limerick providing the perfect location to get away from it all and enjoy a relaxing stay, whether it's business or pleasure. The perfect weekend or midweek hideaway. Originally built in the 18th century, this "Olde Worlde" country house has been refurbished in keeping with its true character. Set in the rolling countryside of the monastic midlands and nestled beneath the Slieve Bloom mountains. The elegantly furnished guest rooms are styled for comfort and luxury. Relax in the charming atmosphere at Racket Hall Country House Hotel. All guest rooms are en-suite with direct dial telephone, free wifi, room safe & tea & coffee making facilities to name but a few. ... more   less 
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Also Known As:
Racket Hall Country House Golf And Conference Hotel
Racket Hall Country House Golf Hotel Roscrea
Racket Hall Country House Hotel Roscrea, Ireland - County Tipperary

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