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“Fabulous Staff, but serious comfort temperature issues”
Review of Ramada Brasov

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Ramada Brasov
Ranked #1 of 2 Hotels in Sacele
Salinas, California
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Fabulous Staff, but serious comfort temperature issues”
Reviewed 5 May 2014

My husband and I traveled with Viking Cruises and as part of an extension, this was the selected hotel. Based on the location and if traveling on our own, we wouldn't have selected this hotel as it wasn't centrally located, and this is always a must for me. Since we were bussed it wasn't a problem on this trip.
The biggest problem had to do with room comfort. The first room we were assigned, although it was a non smoking room, had a strong odor of smoke, which seemed recent. We immediately asked for a different room and were reassigned to another room on the 7th floor with a lovely view. It seemed very warm so we opened a window. The window was only able to be "cracked" and we did not get any relief. Without any orientation to the room, we instead turned up the air conditioner. This apparently made the heat blow harder. (we later discovered the heat in the hotel is centrally controlled... either on or off) at 11:30 pm we were unable to tolerate the sweltering heat (btw, it was cool outside as this was mid april and it had recently snowed in Brasov) We were politely reassigned another room at this point. The gentleman who brought our next set of keys wouldn't verbally acknowledge that the room was hot, which was a bit annoying. The new room had a window that opened widely, but we had a new issue, not the hotel's fault, and that was a gang of dogs which barked outside our window in the field below for nearly an hour. Since the room temperature was more comfortable, we were able to close the window and pull the drapes and pretty much dampened the noise of the dogs and had a reasonable nights sleep.
A second issue was the shower, which ran hot and cold alternately when we were on the 7th floor. It wasn't an issue on the 3rd floor. I suspect the lower floors sapped the hot water first. On a good note, and very importantly, the staff were extremely accommodating and polite and deserve accolades. The lattes in the lobby were wonderful. Breakfast was fine.

Room Tip: HIgher rooms are likely to be overly warm and have less airflow with a small window, also the last f...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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195 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
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English first
Bucharest, Romania
Level Contributor
407 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 4 February 2014

I have been at this hotel many times. I always found the staff very friendly and helpful. As I always had a suit, I have to say that there was more then enough space. The breakfast buffet was always outstanding.
I will always return with pleasure.
Thank you to the staff and the management.

Rainer Sch.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rainer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Ramada_Brasov, Rooms Division Manager at Ramada Brasov, responded to this review, 5 February 2014
Dear Guest,

Thank you very much for taking time to share your impressions about Ramada Brasov Hotel here on tripadvisor.
It is always a pleasure to read such a positive review like yours.

Thank you again and we look forward to welcome you back for your next visit in Brasov.

Best Regards,

Claudiu Ene
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Piraeus, Greece
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 January 2014

The hotel is not close at all to the city centre, but there is not necessarily a problem, since we had our car. Moreover, at least at the time of our visit, Brasov was not that crowded at we could easily arrive in several minutes in the city center. The hotel is really nice, with good staff and nice services. It is clean, no funny smells, nothing to complain about. It is a good alternative

Stayed October 2013, travelled with friends
Helpful?
Thank ChristosPapadop... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Ramada_Brasov, Rooms Division Manager at Ramada Brasov, responded to this review, 22 January 2014
Dear Guest,

Thank you very much for choosing our hotel and taking time to review our staff, quality and service on tripadvisor. We are very happy to read such a positive comment like yours.

We are looking forward to welcome you back to our hotel in the near future again.

Best Regards,

Claudiu Ene
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Venice, Italy
Level Contributor
255 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 18 January 2014

I have been several time due to a corporate agreement,
Every time a bad experience.
The reception is a scandal, they never find your reservation and every time they do not know how to apply the correct corporate rate or even promotional rate that you book for the Ramada website.

Most of the time in the evening no one Is on front as they are in the back of the reception surfing on Internet.
If you need a fiscal invoice, prepare to a long wait...
Rooms are news and nice, large and confortable.
Breakfast is a nightmare and if you have to leave early nothin is available as all is simply.. Closed.
Is outside from the city and taxi take a while to arrive.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UBMCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Ramada_Brasov, Rooms Division Manager at Ramada Brasov, responded to this review, 22 January 2014
Dear Guest,

Thank you for choosing Ramada Brasov Hotel for your recent stay in Brasov and for sharing your impressions and comments here on tripadvisor.

I do appologise for the issues that you had at reception, please be assured that we will take immediate actions to make sure that this will not happen again, unfortunatelly the breakfast is only open from 7 AM.

We are looking forward to welcome you back to our hotel in the nearest future again.

Best Regards,

Claudiu Ene
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 January 2014

We had a very good stay at this hotel. There was a bit of noise from the street but nothing to be scared off. The bed quality is very good. The location of this hotel might be a minus but taxis in Romania are very cheap, around 0.5 euro per km.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dragosmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Ramada_Brasov, Rooms Division Manager at Ramada Brasov, responded to this review, 15 January 2014
Dear Guest,

Thank you very much for choosing Ramada Brasov Hotel for your stay in Brasov and for sharing your impressions about our services and hotel here on tripadvisor.

We are happy to read positive comments as they will motivate us to continue our daily efforts to exceed our clients expectations.

Our entire team is looking forward to welcome you back to Brasov and in our hotel in the near future.


Best Regards,

Claudiu Ene
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 January 2014

it's far on the outskirts of the city and on a highway but once inside a nice hotel with a great restaurant. the rooms are big, the hotel clean and well maintained, the food in the restaurant excellent and the service well above average by Romanian standards. Also there is no smoking in the restaurant which is great especially when you are with kids.
(-) The heating in the room impossible to control even after the technician came twice; either too hot or cold, same with the water in the shower. The spa is ok but you have to wait for towels every time and for them to put on the steam. For New Year's Eve they should have an option for hotel guests to order a meal through room service. With a small child you don't sit for a long dinner and if you are not interested in paying 95 euros for their gala dinner you can't get any food.
All in all though not a bad option and certainly in our case it exceeded expectations.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ramona A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Ramada_Brasov, Rooms Division Manager at Ramada Brasov, responded to this review, 7 January 2014
Dear Guest,

Thank you for your positive feedback about our hotel and restaurant.

Unfortunately for the new year"s eve dinner the restaurant was open only till 3 PM, letters advising this were sent to all guest rooms, the only option for 31st of December dinner was sandwiches available at the Bar or Gala Dinner.
I apologise if the Spa towels were not replace on time, we will look into this issue to improve the replacing time during peak hours.

Thank you and we hope to have you as our guest in the near future again.

Best Regards,

Claudiu Ene
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 November 2013

I stayed here as part of a Viking River Cruise extension. If I had to chose myself, I would have chosen something closer to the city center. This hotel is a good 10 minute ride from the town square. Also, there is only wifi in the common areas, which in the day and age, should be a no brainer.

The room is what I'd call classic. Lots of woodwork and upholstery, but no old smells. The bathroom was large and the beds were comfortable. The breakfast buffet was very well stocked. Really, my only complaint (since I wasn't driving) is having to sit in the weirdly appointed lobby to check my email.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank littlepistol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Ramada_Brasov, Rooms Division Manager at Ramada Brasov, responded to this review, 3 December 2013
Dear Guest,

We would like to thank you for the time you spent sharing your impressions on Tripadvisor.

We took good note of all your remarks. Regarding the wireless internet in rooms, in order to improve our guest experience, we are upgrading right now the whole hotel from data cable internet connection to wireless internet connection, this process should be done in one week.

We look forward to the pleasure of welcoming you back soon.

Best Regards,

Claudiu Ene,
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Brasov

Property: Ramada Brasov
Address: Calea Bucuresti No. 13, Sacele 505600, Romania
Region: Romania > Transylvania > Central Romania > Brasov County > Sacele
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Sacele
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Brasov 4*
Number of rooms: 113
Reservation Options:
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Also Known As:
Ramada Brasov Hotel Sacele
Ramada Brasov Brasov County/Sacele, Romania

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