I visited this resort in 2012 and had to write the below letter to Sunwing when I returned: I never even got a response from Sunwing on this - as I assume they probably had many letters from people doing this trip with them. Please note we are not overly difficult travelers; we are in our early 30's and had a very open mind when booking this trip. We were not expecting Sandals quality, just something cute that would let us explore Venezuela and come back to the resort to relax at night. However, it was one of the most disappointing trips we have ever been on. See below:
For years I have been watching this resort, and must say against some of the bad reviews and my husbands’ wishes, I booked this resort for end of February and was so excited. I have been fantasizing about doing this trip for a number of years. After final convincing my husband, I decided I had to write you feedback on this resort and vacation you are selling to Venezuela. The resort barely reflects a 2* rating; It actually reminded us of an old mansion/resort owned by an 80’s rock star who went on a terrible drug bender that just couldn’t pay the bills. Overall the resort was depressed and had probably seen its peek 20 years ago, and unfortunately the political issues and people really create a bad experience for tourism. Sunwing should not be doing vacations to this resort and in my opinion many of the services are falsely advertised. To start with the biggest issues – FOOD. The buffet was absolutely terrible. The worst part is that guests were confined to only the buffet the entire stay; as the site advertised 2 a-la-carte restaurants, but only provided 1 and only let guest eat there once during a week stay. Completely unacceptable. The food situation was a disaster and needs to be addressed – everyone I spoke with was complaining. For an island – not one day of fresh seafood??? No shrimp, shellfish – the fish that was prepared was dry and not fresh. The next major issue was the alcohol – or lack thereof. All the booze was watered down – and I mean to 5% levels. We tried 2 days to drink as much as possible and couldn’t even catch a buzz. It should not be advertised as alcohol included. Wine and beer so light and watered down that it didn’t matter how much you drank. I had to buy wine/beer/rum at a store outside the resort just to have a drink in my room. Pathetic. And the selection of drinks (alcoholic and non) was awful and limited. We literally spent $300 on booze just visiting this resort – unacceptable for an all-inclusive. Another thing that shouldn’t be advertised is the gym – no cardio machines and equipment from the 80’s. I require a fitness facility when I travel and I was unable to use this. It is definitely false advertising. This gym literally looked like something out of a Russian prison in the 60’s. However, the tennis courts were great and we used 5 times during our stay. The spa/sauna - also a disaster. The massage was good (technique – girls were sweet), but the room and spa were terrible. The Rooms: we were the only people on the resort that didn’t pay to upgrade to the premium section, mostly b/c I felt it was money grab; Rooms should not be so unacceptable that guests are forced to pay $150 to have a room that is livable. The condition of most rooms in the original section was so disgusting that there were only a handful of them occupied. This section is old, run down; horrible bathrooms and no lighting. Needs a total renovation and needs to be gutted/ rooms to be expanded and cleaned to reflect even close to a 4* standard. The area itself requires major work, additional pools and infrastructure. We actually found a dead baby alligator in the pool. This place looks abandoned. All week I heard horror stories from other guests of room situations. I can only assume you have received many letters and complaints after running a season of trips to this resort. Even the staff were 1* quality at best; overall not great, little interaction with staff, terrible bar service and horrible dinning option. There was barely any music – none on the beach/ no sound system anywhere to be found? Main bar had a small ghetto-blaster. The atmosphere was sad and depressing – I dreaded the nights where there was nothing to do, no alcohol in the drinks, and no light in my room to read. We were beyond bored. Bars overall were horrible – disco was a joke and had a terrible smell throughout. Nightlife was the worst of any resort I have ever been to. Overall, the place needs a pulse, a heartbeat. This was a sad place – the beach and location on island were nice, but as far as factors that the resort had control over, it was the worst I have ever been to. Would never go back and feel that Sunwing should reply with some sort of response or offer for this experience. Doubt I will ever vacation with your company again.
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- Also Known As:
- Dunes Hotel And Beach Resort
- Dunes Hotel Margarita
- Dunes Resort All Inclusive Beach
- Dunes Beach Resort
- Dunes Hotel & Beach Resort Margarita Island, Venezuela