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“Exceptional service, beautiful hotel, highly recommend”

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Hotel Mamma Santina
Certificate of Excellence
Sydney, Australia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Exceptional service, beautiful hotel, highly recommend”
5 of 5 bubbles Reviewed 25 May 2014 via mobile

Everything about our stay at Mamma Santina was fantastic. The staff could not have been more helpful. They were all multi-lingual speaking up to 6 languages fluently. They were really helpful with suggestions of what to do. The room and bathroom were enormous. Fabulous views. Beautiful pool. High speed Internet everywhere at the hotel. Breakfast was included and was really delicious. Nothing was too much trouble. They made omelettes scrambled eggs on request, great coffee. We ate at their restaurant each night and the food was really delicious, highly recommend the pasta mamma santina with 14 herbs a simple dish but the best in Italy so far. They drove us back down the hill to catch the ferry and were very apologetic they had not picked us up as that is included in the price but not made clear by booking. Com. Actually it is not very far from the ferry and well sign posted so easy to find. This is by far the best place I've stayed so far in Sicily.

Stayed May 2014, travelled with friends
Helpful?
Thank 49byng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014

We were on a walking holiday across Sicily and really I don't think we stayed in a bad hotel. But Mamma Santina stood out from all the rest. It has a hospitable, small scale feel to it. All the staff are very friendly and happy to chat in excellent English (and plenty of other languages I suspect) and the owner really couldn't be more helpful. The location is great looking out over the sea to the other islands, the rooms (or at least the one we stayed in) were nice and the lounging area was good for sitting around and reading a book. I didn't have time to use the pool but it looked really nice in its own sort of sunken garden. The food was simple but excellent - this is what Sicilian food does best. To top it all they also have a cute puppy that sank his (very tiny) teeth into my big toe! I had to sum it up in a few words I'd say relaxed, charming and very, very high standards.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Russell H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gullo67, Responsabile reception at Hotel Mamma Santina, responded to this review, 14 May 2014
Dear guests,

it was great to have you here and read that your short stay has been pleasant and contributed to the overall quality of your experience in our beautiful land.
With your words you managed to capture exactly the feeling we hope to pass on to all our guests and we are happy to acknowledge that the feeling at "home, away from home" atmospere has been perceived in the way you described.

We hope to see you soon (Romeo misses your toe very much, he is not the same since you left) and we promise to give Romeo something else to chew on during your stay (although we cannot guarantee he will agree to the change).

We wish you all the best and we really hope to see you soon (this time for a longer stay)

Good luck for everything

Romeo (the boss) and all the big family of Mamma Santina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

Mamma Santina was highly recommended, so we arrived with quite high expectations. The truth is: all our expectations were exceeded! Lovely place, extremely attentive and friendly and knowledgeable staff, specially Silvio and Stefano who looked after us day to day. Alessio was a great help before we had even arrived. Mario the owner is charm impersonated and has the best smile north of Milazzo, and his cuisine was simply delicious.
The piece de resistance was, however, Romeo... The 3-months old foxterrier puppy... The perfect mascot for a place of happiness and peace.
In short: great food, top location, beautiful Stromboli view, pool, hammocks, kind and helpful thoughtful crew. We want to come back!

Stayed April 2014
Helpful?
Thank Rosenkohl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gullo67, Responsabile reception at Hotel Mamma Santina, responded to this review, 1 May 2014
Dear guests,

we are extremely happy to read that your high expectations have not been deluded and most of all that your stay has been pleasant.
We hope to see you soon, our team will be ready to welcoming you open arms.
All the best from all of us.
Romeo (the real hotel manager) and the big family of Mamma Santina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lennik
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 28 December 2013

Great food, great hotel, great people!!
Treated like a king in this hotel with swimmingpool!
It was a pleasure to stay in this hotel for 2 days!
Frech meals with fish, and delicious housemade desserts!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J0Mas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 20 November 2013

Mamma Santina has the complete island holiday package - swaying hammocks, large clean rooms (basic but everything you need), a pool for a post seaside dip and a good restaurant (try the Mamma Santina pasta - divine!) It is almost entirely family run so service is relaxed but caring and exceptionally hospitable. The views from the top terrace are breathtaking! Highly recommended BnB!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KirstydK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 October 2013

Excelent staff, very helpful and friendly. They give you good advice on what to do, discounts for scooter renting and they even returned for us our scooter when we decided to leave in the first ferry. They also took us to the port by car. - The restaurant is really good, with great pasta and fish. - Nice room, with good views and a hammock

Stayed September 2013, travelled as a couple
Helpful?
Thank Javier S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yardley, Pennsylvania
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

I was part of a group of 9 good friends in September. Alessio the manager, Stefano, Francesca and Benito from the restaurant and bar could not have been more accommodating and helpful. They made this beautiful, clean and picturesque hotel on this wonderful island even better than I could have expected. All the great reviews were all true. The place is clean, comfortable and the staff was super hospitable. The restaurant was always great for breakfasts and dinners!. This is a place I will want to come back again. Especially the friendly people of this centrally located Aeolian island...truly a pleasure.

Room Tip: The room with the terrace was awesome
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonyaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mamma Santina

Property: Hotel Mamma Santina
Address: Via Sanita' 40, 98050 Santa Marina Salina, Sicily, Italy
Region: Italy > Sicily > Islands of Sicily > Aeolian Islands > Isola di Salina > Santa Marina Salina
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Santa Marina Salina
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Mamma Santina 3*
Number of rooms: 17
Official Description (provided by the hotel):
This Hotel whose rooms are immersed in tree greenness of lemon and jasmine trees, with on enchanting view on the sea, has been completely restored out of the old house of Mamma Santina. Restaurant with traditional cooking, Bar swimming pool and solarium. ... more   less 
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Also Known As:
Mamma Santina Hotel
Hotel Mamma Santina Isola Di Salina, Sicily

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