Got there early (dining with kids) 5.45pm only to see another family of 5 enter so we followed them in. We were told in a very brisk manner by the make manager that the restaurant wasn't open but we could wait in this tiny bar??? type area pressed against the front glass. There were 11 of us squished in there!!
The thing that was so frustrating was the restaurant WAS ready!! Tables set, lights on, staff at the go. Instead we had to watch this manager ask a young female waitress to nudge tables into line according to his directions!! A centimeter if that!! It appeared he was filling time, looking busy while we waited!!
I had both of my elderly parents with me (and two young children) and only 2 chairs for us to sit on at the "bar" area. We were never apologized to or offered a drink at the bar. We were totally ignored while he gave inane directions and fiddled with his iPod!!!
Where has good customer service gone?? A total power play making us wait like that!!
I would never go back there again or recommend to anyone. The food was actually ok but the service left a VERY bitter taste.
Avoid!! Much better service at other places in Gertrude St.
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