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“Poor, poor service!!!”
Review of Ladro

Ladro
Ranked #35 of 292 Restaurants in Fitzroy
Certificate of Excellence
Price range: US$25 - US$100
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Groups, Child-friendly
Dining options: Lunch, Dinner, Full Bar, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
brisbane
Level Contributor
15 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Poor, poor service!!!”
Reviewed 31 May 2013 via mobile

Got there early (dining with kids) 5.45pm only to see another family of 5 enter so we followed them in. We were told in a very brisk manner by the make manager that the restaurant wasn't open but we could wait in this tiny bar??? type area pressed against the front glass. There were 11 of us squished in there!!

The thing that was so frustrating was the restaurant WAS ready!! Tables set, lights on, staff at the go. Instead we had to watch this manager ask a young female waitress to nudge tables into line according to his directions!! A centimeter if that!! It appeared he was filling time, looking busy while we waited!!

I had both of my elderly parents with me (and two young children) and only 2 chairs for us to sit on at the "bar" area. We were never apologized to or offered a drink at the bar. We were totally ignored while he gave inane directions and fiddled with his iPod!!!

Where has good customer service gone?? A total power play making us wait like that!!

I would never go back there again or recommend to anyone. The food was actually ok but the service left a VERY bitter taste.
Avoid!! Much better service at other places in Gertrude St.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank cambo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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107 reviews from our community

Visitor rating
    36
    49
    16
    3
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Adelaide, Australia
Level Contributor
171 reviews
130 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
“High expectations weren't met”
Reviewed 11 March 2013

We certainly expected far better, having read all the rave reviews. The pizzas toppings were scant and the pizzas definitely over-priced. The gnocchi al forno lacked the lightness usually associated with well-made gnocchi, and sadly the serving was less than generous.
Not impressed!

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank PatPandBobY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
27 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Stylish pizzeria”
Reviewed 16 February 2013

Still well worth a visit even if they forgot our side order of beans--twice!--and the delicious pizzas appeared to have been sitting a little before they came to us. Fun, quick, and easy.

Visited February 2013
Helpful?
1 Thank JudeandJem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
251 reviews
129 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“Real ITALIAN pizza”
Reviewed 24 January 2013

Not the Australian version of pizza, but real style and flavours from Italy. Simple, thin crust, special flavours, fresh and light ingredients. All the things that make a good pizza and keep it Italian. Super accompaniments - the potatoes in duck fat and the fennel salad are to die for.
Exceptional service, clean surroundings, immaculate staff and a real buzz to the place. Very special

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank poohtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney Australia
Level Contributor
53 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Great Pizzas and atmosphere”
Reviewed 24 January 2013

Amazing pizzas with thin crispy crusts and a vast variety of toppings. Great staff and the restaurant is always buzzing. We always go here when in Melbourne.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Sifnos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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