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“Smashing pub with friendly staff”
Review of Horse and Groom

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Horse and Groom
Certificate of Excellence
Oxford
Level 5 Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Smashing pub with friendly staff”
Reviewed 10 July 2013

Had lunch here recently in this very handsome inn. Very good food, beautifully presented by extremely friendly jolly staff. It was an absolute pleasure and I will definitely return. Very good value for money and a nice selection of food at prices to suit.

  • Stayed July 2013, travelled with friends
    • Value
    • Service
Helpful?
1 Thank Jackie423R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

Traveller rating
    189
    32
    5
    2
    2
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28
139
5
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
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English first
Preston
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2013

We recently stayed at the Horse & Groom for two nights. Our beautifully furnished room overlooked the picturesque garden. Our friends had a room at the front of the Inn which had panoramic views towards Moreton-in-Marsh. The excellent food, from an ever evolving menu, on a large blackboard, is mainly locally sourced and fairly priced (esp for the Cotswolds). Popular dishes can appear and disappear from the blackboard in a lunchtime / evening, but will be substituted with an appetising alternative. You will need to book a table. Breakfasts were delicious but not over-facing. The Inn had a wonderful ambiance and atmosphere with diners there for the evening together with other people just popping in for a drink. Finally a word of thanks to all of the staff for their friendliness, humour, politeness, service and attention to detail.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank whatabeautifulday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 May 2013

And really friendly staff. We stayed two nights over the bank holiday weekend and at booking we already found the staff really helpfull by providing us a list of good eateries in the area. The whole weekend all staff was forecoming, interesting and friendly. Both dinner and breakfast were great. Parking on site and a nice garden to enjoy a drink (and the view).

Room Tip: The rooms at the front are at the street side. It is not a busy street and when the windows are clos...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AMS020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 8 May 2013

Stopped here for an evening meal as we were stopping nearby in Moreton. Excellent meal and would eat here again when in the area. We did book and suggest to be sure of a table best to book as the place was full. The car park is rather small but if you look close some of the cars belong to staff and they have notes on them saying please block me in. So dont be put off if the car park looks full.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank KevinA19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stratford-upon-Avon
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 May 2013

Many previous reviewers have given the Horse and Groom five stars based on the quality of its food. I thoroughly agree the food is indeed worth five stars. So why have I marked this pub/restaurant down to three? Here's why.

Firstly, the older woman who greeted us at the bar was a complete and utter misery. I do not understand why people like this are in the hospitality industry. If you don't like working with the public, please try another job rather than reducing the quality of my life. That's a half-star mark-down.

The next half-star mark-down is for the very disappointing range of quality draught beer. There are some really good quality 'name' beers out there without having to resort to some 'Goat and Hedgehog' style cheap bitter produced by a one-man micro-brewery at the back of a garage.

I have further reduced my rating by one whole star because of something which I regard as an unforgivable sin in any pub, hotel or restaurant.

My wife ordered a small bottle of still water (which cost nearly £2 by the way). What arrived was a glass of water. Yes, a glass which had already been filled with water.

Had it been filled with water from a bottle, the seal of which had just been broken out of sight? Had it been filled with water from a bottle, the seal of which had been broken the day or week before? Had it been filled with water from a kitchen tap?

I will never know the answer to these questions, but since it might just have been tap water, I do resent paying almost £2 for it.

Don't professionals in the hospitality industry know you need to present every type of bottle to a table with its seal unbroken, in order to show to the customer they are receiving exactly what they ordered?

How complicated is this? This is basic stuff. I thought everyone in pub, hotel and restaurant businesses followed this rule.

Others may think my criticisms of this establishment are small and unreasonable. I don't, and for the above reasons I won't be going back to the Horse and Groom any time soon.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank 19Steve49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellesmere, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 April 2013

Our first thoughts when we were shown to our room at tht Horse and Groom was that we had been upgraded. The standard room was spacious and decorated in sublte neutral shades with rich velvet touches. modern and yet it was all tyhat an old coaching in should be. we were provided with a flask of fresh milk to make tea etc, so much better than the usual plastic cartons and there were homemae flapjacks which were delicious. This was just the start of a delightful weekend, the food is all locally sourced and an excellent menu which seemeb to change throughout the day as populat items were consumed added to that the service must rate with the very best we have encountered for friendliness. we shall certainly visit agai8n and again

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ombersley, United Kingdom
Level 5 Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 April 2013

We have eaten at the Horse and Groom twice in the last month, which is a good average as we live an hour's drive away and reflects how worth the bother it is. The food is always excellent with lots of choice, also of wines by glass and bottle. Staff are always welcoming and very efficient. Always a treat. Must note to stay over sometime.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Horse and Groom

Property: Horse and Groom
Address: Bourton on the Hill, Bourton-on-the-Hill, Moreton-in-Marsh GL56 9AQ, England
Region: United Kingdom > England > Cotswolds > Moreton-in-Marsh > Bourton-on-the-Hill
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Bourton-on-the-Hill
Price Range (Based on Average Rates): ££
Number of rooms: 5
Official Description (provided by the hotel):
With all the laidback charm of a true Cotswolds country pub, at the Horse and Groom we pride ourselves on our friendly service, award-winning food and drink and sumptuous B&B accommodation in individually styled bedrooms. Located in the heart of Bourton on the Hill, here you can retreat for a leisurely meal, stop by for a drink and stay over for a relaxing break. Our light and airy bar is well stocked with real ales and wines and the beautifully restored dining room, with its log fire blazing in the winter makes a welcoming setting in which to enjoy our exquisite classic British cuisine with a modern twist. ... more   less 
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Also Known As:
Horse & Groom Hotel Bourton-On-The-Hill
Horse And Groom Bourton-On-The-Hill, Cotswolds

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