We discovered the Horse and Groom recently (we moved to the area 18 months ago) and dined there twice, and it was really good; wonderful food, good service and a good atmosphere. We therefore booked to take our daughter out to dinner on her birthday. We booked 3 weeks in advance. The day before our booking we received a phone call from the Horse and Groom asking if our booking was cancelled. No it was not. However, they had booked somebody else in. They were very apologetic but would not re-instate our earlier booking. We were really disappointed. We thought we had found somewhere really good that we could frequent regularly, but this experience has soured our opinion. Mistakes happen but they can be recovered with good customer service. It is now 3 weeks since this cancellation and I must admit I would have been pleased to receive a phone call from the Horse and Groom inviting us at another time. Nothing. I thought about booking up to take my wife out for an evening meal later this month. But thought what is the point if I cannot rely on such a booking. It takes hard work, good customer service, etc, etc to build a good reputation and very little to destroy it!
- Official Description (provided by the hotel):
- With all the laidback charm of a true Cotswolds country pub, at the Horse and Groom we pride ourselves on our friendly service, award-winning food and drink and sumptuous B&B accommodation in individually styled bedrooms. Located in the heart of Bourton on the Hill, here you can retreat for a leisurely meal, stop by for a drink and stay over for a relaxing break. Our light and airy bar is well stocked with real ales and wines and the beautifully restored dining room, with its log fire blazing in the winter makes a welcoming setting in which to enjoy our exquisite classic British cuisine with a modern twist. ... more less
- Reservation Options:
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- Also Known As:
- Horse & Groom Hotel Bourton-On-The-Hill
- Horse And Groom Bourton-On-The-Hill, Cotswolds