Let me start out by saying that I am going to be as objective about this as I can - this sort of hotel is not my cup of tea but after a few days touring Andalucia (via Gibraltar and Morocco) we booked here (back in March) for 5 days R & R.
Things started off a bit badly with the reception guy telling us three crucial bits of information incorrectly
a) where are room was (completely the opposite side of the hotel - in fairness he did phone and apologise, not many Brit hotel people would do that)
b) that breakfast was until 12:30 (we thought this late even by Spanish standards, and when we arrived at 11:15 saw it finished at 11! But still time to get brekkie, nobody moaned!)
c) the arrangements if you wanted to eat in the hotel. It was so complicated with regard to booking before this time or that, and with or not with reception - the penalty for getting it wrong was a whopping €10 per person (€17 if you got it right, €27 if you didn't).
The first night we arrived at the correct time, or so we thought, and the Maitre D, confirmed this albeit with a puzzled look on her face..........more of that to come later.
So the buffet - enormous choice and it looked and tasted not bad at all - for mass catering it was a brilliant effort, the guy who cooks the fresh meat and does the omelettes in the morning deserves a medal, happy and hard working - and that is a theme that runs through the hotel - the members of staff are excellent, helpful, smiley and busy - we really liked them, but special mention to Luis Jose (I think) very nice bloke indeed. Service in the buffet for drinks it excellent, we did not have any problems at all.
The rooms - spotless as is the hotel, the only criticism is that the A/C in ours was a bit useless (our children's room was fantastic) and there was sometimes a whiff of stale / standing water, not damp I think. But these were minor issues.
Grounds / pool - fantastic, beautifully kept and loads of bins including recycling ones, what a great idea! Of course there were areas on the grass where ignorant selfish lazy smokers had discarded their butts, but it would be something of a Herculean effort to rid the grounds of all of these.
It was easy to get a sunbed, less easy to find a cushion, although we sussed that out by getting one before breakfast (10:30) and doing the old German trick - although there were always plenty.
Pool again very very clean and big. Sometimes a bit crowded but in the afternoon often deserted due to siestas being taken. However you can get away from the noise because the hotel in on a slope and if you take a bed towards the sea it slopes away from the noise.
If you were a couple coming here this really might not be your cup of tea, but I have to say, not sure if it is a class thing or a Spanish thing, but there were very very few kids running around out of control, particularly in the restaurant - perhaps the Spanish (who accounted for 95% of the punters) don't tolerate that, whatever it was, it was much appreciated.
The other thing we liked was the relaxed atmosphere in terms of eating and drinking. Nearby there is a supermarket and the hotel could so easily say that you cannot eat items bought outside, but it doesn't and we even hogged the fridge to cool down our drinks - incidentally the minibar prices were very reasonable.
So all in all fantastic......until I checked out. I had guessed what the bill would be, more or less, and the lovely Macarena confirmed this. When I got back to the pool and had a look I noticed some odd charges which (excuse the pun) didn't add up. So off I went back to see Macarena who, unfortunately, revealed the correct interpretation of the labyrinthine rules of eating in the buffet - oh dear, my inquisitiveness regarding the bill is going to cost me dear. But hang on, marvellous Macarena then says, 'No problem' and alters both bills to suit and everything is hunky dory except that I have gone redder than a watermelon's insides - why? Oh dear, the difference is €4 - oops. I tried to donate it to charity but the system wouldn't allow that.
So a huge thanks to Marvellous Macarena, the most patient hotel receptionist I have ever met and I have stayed in hundreds of hotels. Also generally well done, we all agreed as we drove away that it was a superb hotel, we had a great stay indeed.
- Official Description (provided by the hotel):
- A unique ecological four star hotel in a unique location: spectacular views to a natural area, golf, next to the picturesque village of El Rompido offering boat access to a 12 km long wild beach (boat transfer to this beach, free of charge / once a day*). 300 Twin and family rooms equipped with central climatization (cold in summer and hot in winter), telephone, minibar, safety box (extra), music channel, hairdryer, satellite TV, Internet connection WIFI in 50% of the rooms (extra), baby carriage, cot and baby bath free (depending on availability). Hotel facilities: thematic restaurants (high season), grill restaurant by the pool, show bar (performances 7 times a week), lounges, shop, mini club Forti*, entertainment program (aerobic, archery, beach volleyball, darts, billiards, ping-pong, etc.), Adult manual craft, game room, outdoor pool, heated outdoor pool, outdoor Jacuzzi, children's pool, indoor heated pool, sunbeds (also available on the beach, only summer / extra), TV room, gym, tennis courts (extra), paddle tennis courts (extra), multi-purpose sport ground (extra), football pitch (grass, extra),hairdresser (extra), ciber room (extra), garage (extra), bicycle rent (extra). Fully equipped Hydrotherapy - SPA centre with sauna, Turkish bath, dynamic pool, hydro-massage bath, massages, beauty treatments. Golf course el Rompido next to the hotel. Additional activities: Sailing, horse riding, trekking, beach trekking, karting, water park, etc. Discounted rates at most of the golf courses in the area. *Services not available from October till March.Half board consists in breakfast an dinner in our buffet restaurant. ... more less
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- Also Known As:
- Hotel Fuerte Rompido El Rompido
- Fuerte Hotel El Rompido
- El Rompido Fuerte Hotel