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“Exceeds average standards of Hi-Ex Chain” 5 of 5 bubbles
Review of Hotel Holiday Inn Express Bilbao

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Hotel Holiday Inn Express Bilbao
Ranked #1 of 3 Hotels in Derio
Istanbul, Turkey
Level Contributor
97 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Exceeds average standards of Hi-Ex Chain”
5 of 5 bubbles Reviewed 7 August 2014

Maybe we have stayed so far at least fifty different Holiday Inn Express Hotels. This chain offers fairly good service, affordable price and you get what you pay for without any unexpected surprise, that’s why, we normally don’t attempt to review Hi-Ex Hotels.

This hotel at Bilbao Airport surprisingly exceeds the average standards of this chain. Rooms are comfortable, maintenance is excellent and the breakfast was better than the standards in The USA. While you come closer to the hotel, this quality is reflected by the huge amount of vehicles at parking lot.

This is one of the best Hi-Ex hotels we have ever stayed and recommended with no hesitation.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Turkishfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBILBAO, Front Office Manager at Hotel Holiday Inn Express Bilbao, responded to this review, 9 August 2014
Dear Turkishfamily,

First of all, thank you for staying with us! We are very glad to know that we exceeded your expectations. As a regular guest of Holiday Inn Express hotels we appreciate your review.

We hope you or your realtives can stay with us in a near future.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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560 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
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English first
Ghent, New York
Level Contributor
312 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

Perfect location for international travelers near the airport. Comfortable, quiet, clean rooms. Reasonably priced. We were pleasantly surprised. Room was large enough and well-appointed. Very friendly, helpful staff. Restaurant adjacent. Free computer and terminal to print boarding passes and bar in lobby and breakfast and shuttle to airport provided as well.

Loved Bilboa too!

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Hotel Holiday Inn Express Bilbao, responded to this review, 21 August 2014
Dear Judith S,

Let me first thank you for choosing our hotel during your recent visit. We are delighted to know that you had an overall good stay at our property and that you appreciate our perfect location, friendly and helpful staff as well as our comfortable rooms. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
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Shropshire
Level Contributor
104 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 28 July 2014 via mobile

Rooms were spacious enough and clean. Location by the airport was very handy and the shuttle bus was constantly running. Breakfast was good - buffet style in the main building.
The urbe restaurant however smacked of fawlty towers. A couple of girls were lured into an argument on the table next to us but we managed to avoid it! It was easy to see the funny side of it but I can imagine a fractious tired traveller may not!
It is a shame the good service in the hotel was let down by the restaurant were staff were on default setting rude and off hand.
Food was very nice with generous portions!
I d stay there again.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SwimBikeRunWalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBILBAO, Front Office Manager at Hotel Holiday Inn Express Bilbao, responded to this review, 9 August 2014
Dear SwimBikeRunWalk,

Thank you very much for your recent stay in our hotel. We are glad to know you liked the services offered from the hotel but we are really sad that your experience with the adjoining restaurant was not so good. We have passed your complaints to their manager.

We appreciate your confidence in the hotel and that you will return in a near future.

Kind regards,
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 22 July 2014

Got to the hotel at 10:30 and after checking in, rushing to the room and back down to the restaurant for a bite to eat, I was met with a very rude girl behind the bar. She asked me what I would like and I pointed to the bolognese thinking it would be fairly quick. Also asked for a coke drink and had to say it to her 4 times as didn't seem to understand, or didn't want to. Off she went and served 3 other people, wiped the bar down then eventually poured the coke, around 8 minutes later whilst I was stood at the bar waiting. I was then rushed to a seat and a plate of food put in front of me. I looked, and called a different waitress back over and said this was not my meal. The original girl came over and told me that was what I ordered and when I pointed out that I had actually ordered bolognese and even pointed to it in the menu, there came a huge sigh and off she went. By this time, is had enough and walked out. What an appalling experience with attitudes that are the same. Won't be staying at the hotel again as this is the only restaurant in the area and put me off totally. Suggest ihg need to look very closely at this as I was not he only one in the restaurant getting the appalling service.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Simon54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBILBAO, Director de Recepción at Hotel Holiday Inn Express Bilbao, responded to this review, 26 July 2014
Dear Simon54321,

Thank you very much for choosing us in your recent stay in Bilbao.

We are very sorry to know your bad experience in the restaurant next door. We are going to pass your comments to the restaurant´s management so they can improve in their service.

We hope you give us a second chance in a future.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarhus
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

Holiday Inn Express, Bilbao, is a relatively new airport hotel. It is so new that we could not even find the street with our GPS (with 5 years old maps), But knowing it was near the airport we drove there and could easily spot the hotel, and after turning around a couple of times we arrived.
The room was OK, clean, but pretty average. Very weak wifi, and sometimes the signal disappeared completely. The ground floor with reception and restaurant was one large room and very noisy. And the first floor where we stayed was very noisy as well, because a group of teenagers played football in the aisle.
Continental breakfast was included in the rate, but it was not very recommendable (although much better than "free" continental breakfast in a typical US hotel).

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Peterdk8000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBILBAO, Director de Recepción at Hotel Holiday Inn Express Bilbao, responded to this review, 26 July 2014
Dear Peterdk8000,

Thank you very much for your recent stay in our hotel.

Since we opened 4 years ago we could be some GPS do not find the address of the hotel bus as you said we are nearby the airport so it is a good reference to follow.

We hope to see you soon.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mudgeeraba, Australia
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

This is a typical Holiday Inn hotel as it would be in Australia, the rooms a tad smaller but well set and with tea and coffee in room facilities, sounds easy? it's not in the EU. The staff were very courteous and the only annoying thing about it is that it is a EU$20 taxi ride from Bilbao's CBD and there is no public transport around it, but on the other hand they have a very frequent free shuttle to the airport (less than 5 mins ride, don't try to walk it's all hwys) and then there is a pubic transport bus to Bilbao for EU$1.80 and it also very frequent. This was the second hotel we stayed in this time in EU and I wasn't in love with it, but after visiting Italy and its hotels I changed my mind.It is a good little hotel for the price for EU standards.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ctemple27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXBILBAO, Front Office Manager at Hotel Holiday Inn Express Bilbao, responded to this review, 9 July 2014
Hello!

Thank you very much for taking your time to write a review about your recent stay with us. We are glad to know we exceeded your expectations.

We hope to see you soon!

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Bank, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Clean rooms, free shuttle to the airport; great food in the restaurant & very friendly staff. All-in-all a very good business stopover hotel! Note: Try the Chickpea & chorizo local Basque mountain stew... wonderful meal with fresh bread!!

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarkS22-03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Holiday Inn Express Bilbao

Property: Hotel Holiday Inn Express Bilbao
Address: Zarandoa Kalea 5 | (junto al aeropuerto de Bilbao), 48160 Derio, Spain
Phone Number:
Region: Spain > Basque Country > Province of Vizcaya > Derio
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Derio
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Holiday Inn Express Bilbao 3*
Number of rooms: 114
Official Description (provided by the hotel):
New hotel Holiday Inn Express Bilbao, 500mts from Bilbao Airport, with transfer (from 05:30 to 23:30), breakfast included, free wi-fi, parking for guests. Brand new rooms, confortable beds, flat tv, envigorating power shower. 5 Minutes away from the airport, no noise at all. Bilbao downtown 10 minutes away by car, beach within 15 minutes by car. Holiday Inn Express Bilbao, enjoy it. ... more   less 
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Also Known As:
Hotel Holiday Inn Express Bilbao Spain/Derio

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