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Hotel Bonalba Alicante
Ranked #1 of 1 Hotels in Mutxamel
Certificate of Excellence
Dunfermline
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Short Stay”
5 of 5 bubbles Reviewed 24 November 2013

Lovely hotel with very friendly staff. Got room on arrival. Room includes tea and coffee, free safe and wifi. Good sized room with nice size balcony. Power shower in large bathroom

Food was excellent, wine great and brand name spirits

Hotel is right near a golf course but you can walk up the road and there is cafe, bar and small supermarket

Hotel runs bus to beach, which costs 10 euros but did not suit as as you are away most of the day

All the staff were very friendly. Reasonable sized pool

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parsaregreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 25 November 2013
Dear "Parsaregreat",

Thanks again to a member of Tripadvisor to share experiencies in Hotel Bonalba Alicante, guest satisfaction is important for us, and for this we are working day by day to improve the quality standards in our hotel.

We really apreciate your positive comments about friendly staff, actually we are working very hard to offer the best service to all our visitors and we are very proud to read such a good comments like yours.

We also would like to let you know that we thank you for your comments regarding the excellent food. We would like to let know all the tripadvisor members that we have quality system to know the satisfaction from our guest in the same restaurant with quality questionaires that all our guest can full fill in the same moment that they are in the breakfast, lunch or dinner.

Once again we appreciate the Tripadvisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

It has been our pleasure having you in Bonalba Alicante and we would like to let know all tripadvisor members that they can book direct to us contacting to me or to Juan Jose Amo throug reservasamedida@hotelbonalba.com

Yours sincerely.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,255 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
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English first
Rotterdam
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

The Bonalba hotel is situated at the Bonalba Golfcourse.
A parking is available at extra cost.
A warm welcome at the check-in counter. Staff speak very good English, which is very nice, because our Spanish ends after 'la cuenta por favor'. The hall is modern and spacious.
The hotel has a large outdoor swimmingpool and spa facilities. We did not have time to check it out, so maybe another time.
The rooms are well furnished, large bathroom with enourmous towels and a nice set of goodies. We had a complementary bottle of cava in the room, wow, very nice!
The hotel has a bar which overlooks the swimmingpool, nice chairs and sofa's to relax and enjoy your drinks.
In the evening we had dinner in the buffetrestaurant. A large variety of food, not always at the right temperature, but well prepared and tasty. The same for the breakfastbuffet. Name it, and it was there. Fresh fruit and yoghurt, fried eggs, omelette and scrambled eggs, Spanish ham, sausages, diffrerent kinds of bread, I could go on for a while.
We stayed here now 3 times and we will absolutely be back.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank smetie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 18 November 2013
Dear "Smetie",

Thank you very much for your kind words.

We appreciate all positive comments about staff, and are pleased to know that you are also very satisfied about the level of english they have.

I also really apreciate your comments about the buffet for dinner and breakfast and we really thank you to mention all the products that we have in the buffet. We also would like to let you know that we are taking the temperatures in breakfast, lunch and dinner to check that the food is hot enough, we also have installed hot dishes in the buffet. I hope all is ok next time you visit us.

The main goal of the Hotel Bonalba is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are accomplishing our objectives

Looking forward to welcome you in a close future again.

Kind regards

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitchurch, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 November 2013

My husband and I have just spent five very comfortable nights at Hospes Amerigo. From the moment we arrived we received friendly, helpful and efficient service. The hotel is in a perfect location for exploring this lovely Spanish city. Our room was on the first floor and was very clean and had a raised sitting area. The pool is small but great for a few lengths to wake you up before tucking into a wonderful breakfast. We had a truly lovely break and watching sunset from either the castle or the hotel's sun terrace is stunning. Thank You to all the staff at Hospes Amerigo .

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bezz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marbella, Spain
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 2 November 2013 via mobile

Staff were excellent and rooms were b clean but family room consisted of King size bed with separating sliding doors to sofa bed which was good but sofa bed was a pull out single bed and other side was a leather sofa that did not seem very comfortable. Room was very clean and modern but slightly small when sleeping 4 people. I was slightly annoyed at extra cost of underground parking as only other option was a street with no spaces. Breakfast offers a huge selection of good quality options.

Stayed October 2013, travelled with family
Helpful?
Thank misscassiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 4 November 2013
Dear "Misscassiew",

Thank you for posting your comments in TripAdvisor and for taking the time to let us know your impressions.

I would like to let you know that we are very proud to read such a good comments about staff and also about how clean the rooms are.We also take note about your comments regarding the family room.

Our main aim is to offer all customer our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the quality service.

We are thrilled you had such a great experience with us and we look forward to welcoming to you back again.

Kind regards,

Eduardo Doménech
Assistant Manager Hotel Bonalba ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yecla, Spain
Level Contributor
261 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed 13 October 2013

Our annual golf society trip this year was to this resort. The Hotel was very good with a good level of comfort in the rooms. The staff that were there could not do enough for us however they were very few. I filled out the questionnaire and handed it in on checking out and was very impressed to receive a response from the Assistant General Manage who took on board my constructive comments which were:- one person only serving two bars side by side, he was fantastic ( Felipe ) and our tapas were excellent but the poor bloke was rushed off his feet. The breakfast choices were more than adequate but the fried eggs were Luke warm as were the baked beans.
Having said all that the overall experience was very good and the location perfect for a golfing break in the Alicante area.

Room Tip: Rooms with even numbers have the better views over the mountains or the pool and golf course surroun...
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 14 October 2013
Dear "Odean94",

Thank you very much for your kind words.

We appreciate all positive comments about staff, specially Felipe, and are pleased to know that you are also very satisfied about the comfort in the rooms.

I also really apreciate your comments about how impressed you were when you received my email.

The main goal of the Hotel Bonalba is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are accomplishing our objectives

I also would like to let you know that we listen and work about your comments to improve them in the future and let our customer enjoy and have a confortable staying with us during their holiday.

Looking forward to welcome you in a close future with your friends again.

Kind regards

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 13 October 2013

Visited hotel with a group of golfers - played at the hotel course and other courses in the area.
Not unlike most resort courses it's stuck in the middle of nowhere - which is ok if you just want to chill but if you want to go to bars and clubs it's about a 25 euro taxi fare to get to Central/old town Alicante.
No complaints as far as the hotel is concerned, nice size rooms, clean, tidy and modern. A few more staff in reception would help when it gets busy.
Two of the bars are serviced by one barman flitting between one and another also serving food- bit like fawlty towers but fair play to Felipe for doing a sterling job - even under pressure serving thirsty golfers he kept on smiling and with limited English he did his very best to be as helpful as possible - (note to the manager - whatever your paying Felipe it isn't enough)
The golf course is decent - pretty much what you would expect on a resort - too much traffic and not enough time/money spent maintaining the greens. These courses are tough for average/low handicappers so expect five hour plus rounds when the course is full of occasional golfers and their wives.
A driving range would be a great help - the practise net next to the first tee is useless - the mat won't accept a tee and the net doesn't stop balls going behind it .
The restaurant looked very nice although we didn't eat there.
Just one final piece of advice - the golf club is about a five minute walk up the road from from the hotel.

Room Tip: Rear of hotel has best views overlooking the pool and the sea (in the distance)
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ferrucci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 14 October 2013
Dear "Ferrucci",

Thank you for taking the time to post your comments about your staying at Hotel Bonalba.

We are delighted to read your comments concerning the size of the rooms and the cleaning of them.

We also really apreciate your comments about staff, especially Felipe who was doing all the best in the bar to have and all our guest satisfied.

Do not hesitate that your kind words will be forwarded to the team, who will be encouraged by your remarks.

Looking forward to have the pleasure of welcoming you and the group back again don´t hesitate to contact to booking department through the chat that we have in our own website or send an email to reservasamedida@hotelbonalba.com

Best regards from sunny Mutxamel in October.

Eduardo Doménech
Assistant Manager Hotel Bonalba****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 October 2013

The hotel was lovely, rooms ready earlier than expected, manager took time to introduce himself to our party (12 of us celebrating a 40th birthday). Also arranged for our group to have a table reserved in the restaurant for all meals, which was a nice touch.
The rooms were nice, air con good (little noisy), very clean, beds comfy, safe free, shower really nice.
Staff were on the whole very friendly, although a bit of a language barrier they tried really hard, couple of our snack orders at lunch were wrong but what came in its place was fine and to be fair they did offer to re-do. Drinks service was a little slow, could probably do with more than one person on the bar, that said, hotel was quiet - perhaps they have more on in busy season.
Breakfast was good (best meal of the day), lunch was OK but preferred to get a snack from the bar - try the Bonalba Club sandwich - very nice indeed, very happy girl. Evening meals were not for me really but that said did find something to eat each time.
Pool area excellent, large pool, plenty of sunbeds and comfy mattresses.
Only thing I would say is that there was little or no entertainment - so so quiet in the evenings, not even music (although again Eduardo did agree to us playing some music on the terrace one night - again nice touch). Could do with some background music.
Overall really enjoyable stay.

Room Tip: Room 216, overlooked staff parking but who looks down, view of mountains was lovely! No complaints.
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ksd001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 4 October 2013
Dear "ksd001",

Thank you for posting your comments in TripAdvisor and for taking the time to let us know your impressions.

I would like to let you know that for me it was a pleasure to wellcome you on your arrival, reserving the table in the restaurant and doing all as posible to offer you the best 40th birthday celebration as posible.

Our main aim is to offer all customer our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the quality service.

We are thrilled you had such a great experience with us and we look forward to welcoming to your group back again!!!

Kind regards,

Eduardo Doménech
Assistant Manager Hotel Bonalba ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Bonalba Alicante

Property: Hotel Bonalba Alicante
Address: Calle Vespre 10 | Urbanizacion Bonalba, 03110 Mutxamel, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Mutxamel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mutxamel
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Bonalba Alicante 4*
Number of rooms: 224
Official Description (provided by the hotel):
El moderno Hotel Bonalba se encuentra en una zona tranquila de Mutxamel, a 2,9 km de las playas de Campello y a 10 minutos en coche del centro y el puerto de Alicante. Dispone de spa y piscina al aire libre amplia rodeada de jardines tropicales.Las habitaciones del Hotel Bonalba Alicante son amplias y tienen terraza privada y colchones de latex. Todas cuentan con TV de pantalla plana con canales via satelite y conexion a internet por cable gratuita y wifi en plantas 3 y 4. La recepcion ofrece conexion Wi-Fi gratuita.Por un suplemento se puede acceder al spa del hotel, equipado con piscina cubierta, gimnasio y hammam. Tambien se ofrecen tratamientos de belleza y masajes.El Bonalba dispone de restaurante especializado en platos de arroz y pub de estilo ingles. Tambien cuenta con un club de playa en la playa de San Juan.Durante los meses de verano, el hotel sirve un bufe con cocina a la vista por las noches y ofrece la posibilidad de tomar el desayuno, el almuerzo o la cena junto a la piscina, en los jardines. Ademas, se organiza un programa diario de animacion infantil, espectaculos para todas las edades a las 22:30 algunas noches de verano, clases de aquagym para toda la familia y cenas bufe tematicas.El hotel esta situado a 15 minutos en coche de la playa de San Juan y esta bien comunicado con la autopista AP7. El aeropuerto de Alicante se encuentra a unos 20 minutos en coche. ... more   less 
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Also Known As:
Del Alba Hotel
Del Alba Mutxamel
Hotel Bonalba Alicante Province Of Alicante, Spain

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