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“Nearly perfect.”

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Hotel Bonalba Alicante
Ranked #1 of 1 Hotels in Mutxamel
Certificate of Excellence
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Nearly perfect.”
Reviewed 1 August 2014

Holiday 21-28th July, From start to finish we could not fault the Staff,the pool,the food our double room was large and comfortable any request was very quickly sorted by Reception e.g extra pillows ,room safe ,we left something behind and only realised when we got home and they have been so helpful.We were half board as a non meat eater I still had lots of choice and the food quality was excellent .The Pool area was very good and the entertainment staff at the pool were great fun and good with the young and old.A majority of the guests were Spanish so the staff with the exception of Reception don't speak a lot of English but this caused no problem at all .The Hotel is on a golf course so it is in a lovely quiet location but if you have a car then Campella Beach is only a few miles away with lots of places to eat and a lovely beach.Alicante is only 10 minutes drive away with lots of restaurants and lively nightlife.We went to the beach just along from Alicante and even though it was the height of the season it was so quiet.Benidorm is about 40 minutes drive away if you want a dose of madness.I would recommend that you have a car there are some restaurants ,pub and a small shop a 10 minute walk away and we had lunch there and we would go back to all of the especially La Perla for the food and the French host but to really see the area you need transport.Only downside of the Hotel is the Wifi , it is available in the Hotel common areas but not 100 % reliable and not available at all in the rooms unless you take a network cable and have a device that has cable access as my Husband needed to do some work while there it was slightly inconvenient.Overall we would 100% return to this Hotel.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank 15Caroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 9 August 2014
Dear "15Caroline",

Thank you for taking the time to provide your feedback regarding your holidays in July in our hotel.

We are pleased to read your review and we thank you to let us know that all staff was very friendly, specially reception and entertainment staff who are doing a lot of activities for adults and children every day during the month of August.

Concerning your comments about the wifi we would like to let know all our future guest that we really only have wifi on the ground floor and -1 as you mention, but if somebody ask for a room with wifi in advance we also have some rooms available.

I hope you feel free to contact to booking directly via email reservasamedida@hotelbonalba.com or telephone next time you decide to visit us again in our hotel.

We really hope to see you back again in the future.

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
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Traveller tips help you choose the right room.   Room tips (49)
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English first
Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014 via mobile

Stayed July 21- July 28th had a really good time as a family of four. Stayed in room 138 which was very spacious lots of wardrobe space, had everything we needed. Air con was very good and good size balcony area and modern bathroom. The staff were all polite and happy to help with any inquires. Maids would always greet you with a smile. The activity staff were the best of any hotel stayed at. Really enjoyed the aqua gym in the morning in the pool a great way to get you off your sun louger and get moving. The man who does it gets everyone involved and is very funny! Great music around the pool also. Pool is very big with shallow and deep areas. Had activity set up every day like water polo and volleyball which the activty staff would get you joined in as group which was great fun. Included balls pool floats. Lovely atmosphere in the hotel especially round the pool has areas that were quiet but also areas with activity, good pool toilets also nice and clean. Hotel itself has lovely modern lobby and plenty of comfy sofas in areas where wifi was available. Only issue was wifi not very good in rooms which was a bit disappointing but available other areas of hotel and outside by pool. drinks at the hotel fairly cheap good value however with low staffing sometimes took a while to come to the table. Buffet at the hotel was excellent breakfast especially every food you could want! As someone who does not eat wheat I still found things to eat at breakfast (fruit, yoghurt, fried breakfast) and all food looked very nice. Coffee machine was good and juice machine also had nice juice however could do with having a machine to that has cold water and no water available at breakfast. Buffet at tea time from 8pm was good time to eat and always had a lot to offer for myself. Enjoyed the prawns that were nice and fresh ! Italian night the food looked very appetising. Very good that they had someone cooking fresh food on a grill outside and offering it to you at your table such as chicken, steak at at breakfast fresh pancakes. Waitresses and waiters efficient and polite and enjoyed the food every night ! Would definelty stay again had a great time! Highlights definitely swimming pool and the aqua gym! also restaurants a little walk up the road for lunch time are also very good (Mamamia restaurant the French restaurant were favourites) and the beaches nearby as also great to visit if you have a car.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claraemilyyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 2 August 2014
Dear "Claraelmilyyx"

Thanks a lot for your kind words regarding your recent holidays in July in our hotel.

We are really satisfied to read that you liked our activities in the swimming pool and specially our entertainment staff Angelo and Maria Angeles. As you mention they have a complete program of activities for children and adults and we are happy to check that you liked it.

Regarding your comments about food we would like to thank you about your great comments concerning the italian, french and mexican dinner that we have every day in the hotel in the month of august. I also take this oportunity to let know our future guest that we have a barbacue dinner three times a week also during the month of August.

We really hope to see you back in our hotel. Don´t hesitate to contact to my coleagues in the booking department if you need more information through reservasamedida@hotelbonalba.com

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tolleshunt D'Arcy, United Kingdom
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 29 June 2014

I had almost given up finding a good all inclusive hotel and this was to be my last try. Well what can I say? This hotel has changed my mind.

The food was excellent, plenty of variety and the drinks were premium brands and good large measures. All served by the charismatic Indigo who was so friendly and always smiling. I have to say the whole staff could not have been more helpful.

Eduardo the manager could not have done more to make our stay better. He was always visible around the hotel and would greet us and ask if we had any problems. He was fair and would sort out any minor problems straight away. As would all the staff but sadly I can not remember all their names.

The pool was spotless with covers on the sun beds which were changed everyday. The aqua gym was the best I have ever taken part in on holiday and the instructor was excellent none of this 20 minute rubbish you normally get on holiday but a good 45 minute work out. It was just a shame it wasn't everyday.

I agree with other reviewers on here that there is no evening entertainment and some outside dance music would have been good but to be honest there were never many people sitting outside so probably no call for it.

So all in all, if you want a relaxing break this is the place for you..... Excellent!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 10 July 2014
Dear "Julie W",

We really apreciate you taking the time to write your comments, reviews like yours about all inclusive really confirm us that we are doing all the best to have our guest satisfied.

We thank you for your comments regarding the head of the Bar Iñigo and our entertainment staff doing aquagym all days during July and August.

Concerning your comments about the entertainment show I would like to let know to our future guest that we have 4 days a week night entertainment during month of July and most of nights during month of August. Also we have entertainment during the day every day from 11:00 am till 19:00 pm.

Once again we appreciate the Tripadvisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

It has been our pleasure having you in Bonalba Hotel and we would like to have the oportunity that you visit us again in the future.

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 June 2014

My 20 year old daughter and I have just returned from 4 nights all inclusive break at this relaxing hotel. Lovely staff, lexcellent and varied food choice every day, spotless rooms and beautiful clean pool and surroundings. All inclusive deal was excellent. We ate in restaurant (buffet) every mealtimes and no repeated meals which makes a change. Tapas evening was lovely too. It was so quiet the 4 days we were there. Always able to get sun loungers (complete with foam mattresses...lovely) and hardly anyone around the pool.
Our only moan was that there was no evening entertainment apart from the night we arrived (Saturday) when there was an entertainer but he didn't start until 11 pm. Also there are hardly any shops or restaurants etc in the area if you felt like a walk or somewhere different to visit. Taxi to hotel can be expensive (can vary from £60 to £122 per car) so be careful which company you use. Takes about 25 mins from Alicante airport. If you want a relaxing break this is the place.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mobilemaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 10 July 2014
Dear "Mobilemaz",

Thanks a lot for your kind words regarding your recent holidays in our hotel.

We are really satisfied to read that you liked the all inclusive deal. We are also really proud to read that the staff was lovelly and we confirm with your opinion that we all the best so that all our guest have a good experience in our hotel.

Regarding your comments about entertainment we would like to let know all our future guest that in the month of June we only had one day night entertainment, in the mont of July we have 4 days a week entertainment and we hope to have night entertainment 7 days a week in the month of August.

We really hope to see you back in our hotel. Don´t hesitate to contact to me for anything you need through my email address subdireccion@hotelbonalba.com

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

I am writing to say that last nights Summer Ball at the Hotel was brilliant. The function room looked absolutely fabulous and the tapas meal was the best ever (far too much food). The hotel staff were great and the maitre'd and his staff looked after us perfectly. Thanks to Miguel who organised it for us. Pam Simms, English Speaking Club, La Font, Alicante.

Room Tip: Most of the rooms are lovely and overlook the pool which gives your stay great ambience. The corner...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skippy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 29 June 2014
Dear "Skippy S",

Thank you for taking the time to provide your feedback regarding the Summer Ball 2014.

We are pleased to read your review and we thank you to let us know your experience with the "tapas" dinner.

We really apreciate your positive comments about the staff and we also thank you for your comments about food.

I hope you feel free to contact to Miguel Ángel González directly via email m.gonzalez@hotelbonalba.com or telephone next time you decide to organize something again in our hotel.

We really hope to see you soon and all the group back again in our hotel.

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ***
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 June 2014

Just back after 5 a day stay.
On reading previous trip advisor comments, we decided to upgrade to half board basis before we left. This costs 17.5 euros per day per person.
This was a brilliant move as the food was superb and plenty of it.
The rooms were massive and the bed was a jumbo king size. The corridors were carpeted as were the rooms so there were never any noise from other guests moving around.
The facilities in and around the hotel are superb and more than enough sun beds to go around.
A courtesy bus was available to take you to the local beach or to Alicante, the cost a mere 7 euros per person return.
An brilliant place to stay if your looking for a relaxing pampering time.

Negatives the wifi was only available on the ground floor and was slow at times.

As the hotel has a mini bus that stands idle for large chunks of the day, It would be a suggestion if they offered a transfer service , for a fee, to the airport for guests.

Room Tip: The rooms at the back of the hotel had the best view including a glimpse of the sea
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank norman h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, Assistant Manager at Hotel Bonalba Alicante, responded to this review, 21 June 2014
Dear "Norman H",

We really apreciate you taking the time to write your comments, guest satisfaction is important for us, and for this reason we are working day by day to improve the quality standards.

We thank you for your comments regarding the food, the rooms and the facilities in and around the hotel.

Concerning your comments about the wifi we would like to let know all our future guest that we really only have wifi on the ground floor as you mention, but if somebody ask for a room with wifi in advance we also have some rooms available.

About your comments concerning the transfer to the airport we would like to let all our future guest know that we got a special license just some weeks ago and we will soon have this service.

Once again we appreciate the Tripadvisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

It has been our pleasure having you in Bonalba Hotel and we would like to have the oportunity that you visit us again in the future.

Kind regards.

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
Reviewed 1 June 2014

Me and a friend did a 4 night all inclusive to get away from the kids, check-in took a bit but after that it was all good! Our room was lovely and quite spacious and very, very clean. They cleaned it daily, also got a view over the pool though i think they were quite quiet so would have expected that. Our balcony doors didn't seem to lock but I think they would have fixed it if we had asked but as there was no one on either side of us and we had a safe and not even in a city location we weren't too bothered. The bar staff were really good (especially Indigo who took really good care of us!). Some didn't seem to know what the all inclusive bracelet meant and we had charges on our bill for drinks at the end but we got those taken off so no problem. Some had told us the snacks weren't included but that seemed to be a different family all inclusive package but as Indigo seemed there most of the time he knew at least! The hotel was quiet though on the weekend there were tons of kids as they had the catholic confirmation parties booked so they over took the hotel on Saturday and a bit on Sunday but it didn't bother us. The food in the 'romantic' restaurant where we got to eat some times wasn't great we thought, the buffet was better. The snacks were really good so we opted for a hamburger instead of that after two times in the 'romantic' restaurant. Overall we had a great stay, was a bit isolated and I don't think they should have charged for the shuttle to town and the beach, but we wanted isolation so it suited us. I think all inclusive was well worth it, more so than the b&b that another couple chose I think, so go for that!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolHeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDUARDO D, ç at Hotel Bonalba Alicante, responded to this review, 2 June 2014
Dear "CarolHeat",

We really apreciate you taking the time to write your comments, guest satisfaction is important for us, and for this reason we are working day by day to improve the quality standards.

We thank you for your comments regarding the friendly staff in the bar, and specially to Iñigo who is the responsable in the bar, and we really regret if somebody did not know very well what the bracelet for all inclusive meant, we really thank you for your comments because it will sure help us to check again all the information with the staff from the bar.

Concerning your comments about the food we really regret that you did not like the menu in the Cervantes Restaurant and you prefered the buffet in Amapola Restaurant. Is good to know that you liked the option to eat snacks in La Tertulia Bar with a wide option with salads, sandwich, burger, cheese....

Once again we appreciate the Tripadvisor member taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our clients to help us achieve this goal.

It has been our pleasure having you in Bonalba Hotel and we would like to have the oportunity that you visit us again in the future.

Regards

Eduardo Doménech
Assistant Manager Hotel Bonalba Alicante ****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Bonalba Alicante

Property: Hotel Bonalba Alicante
Address: Calle Vespre 10 | Urbanizacion Bonalba, 03110 Mutxamel, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Mutxamel
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mutxamel
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Bonalba Alicante 4*
Number of rooms: 216
Official Description (provided by the hotel):
El moderno Hotel Bonalba se encuentra en una zona tranquila de Mutxamel, a 2,9 km de las playas de Campello y a 10 minutos en coche del centro y el puerto de Alicante. Dispone de spa y piscina al aire libre amplia rodeada de jardines tropicales.Las habitaciones del Hotel Bonalba Alicante son amplias y tienen terraza privada y colchones de latex. Todas cuentan con TV de pantalla plana con canales via satelite y conexion a internet por cable gratuita y wifi en plantas 3 y 4. La recepcion ofrece conexion Wi-Fi gratuita.Por un suplemento se puede acceder al spa del hotel, equipado con piscina cubierta, gimnasio y hammam. Tambien se ofrecen tratamientos de belleza y masajes.El Bonalba dispone de restaurante especializado en platos de arroz y pub de estilo ingles. Tambien cuenta con un club de playa en la playa de San Juan.Durante los meses de verano, el hotel sirve un bufe con cocina a la vista por las noches y ofrece la posibilidad de tomar el desayuno, el almuerzo o la cena junto a la piscina, en los jardines. Ademas, se organiza un programa diario de animacion infantil, espectaculos para todas las edades a las 22:30 algunas noches de verano, clases de aquagym para toda la familia y cenas bufe tematicas.El hotel esta situado a 15 minutos en coche de la playa de San Juan y esta bien comunicado con la autopista AP7. El aeropuerto de Alicante se encuentra a unos 20 minutos en coche. ... more   less 
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Also Known As:
Del Alba Hotel
Del Alba Mutxamel
Hotel Bonalba Alicante Province Of Alicante, Spain

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