We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good views, good food, lousy management”
Review of Dellago

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Melide
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Dellago
Ranked #2 of 4 Hotels in Melide
Certificate of Excellence
Reviewed 11 June 2013

This place became relatively famous with the excellent food that was served. It appears however that the management (though not the head cook) have changed and it became a rudderless ship or one without a captain. The restaurant staff has to handle everything from check-in (when it takes them 15 minutes to find the room key) to the check-out (when they can't locate the room number in the computer). Hence the staff appears to be exhausted already at breakfast time. Whilst the food is still excellent, it stretches one's patience to wait 90 minutes for a main course to appear. Even a milk cow (which this to be for the (new?) management) needs to be fed.

Room Tip: Only eat there - with patience
See more room tips
  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SydneyPierrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
renerenerene, Inhaber at Dellago, responded to this reviewResponded 17 June 2013

G'day SydneyPierrot

Since you did not reply my request for clarification and more details about your stay, I can only say we did not have a guest from Sydney or from Australia since march 2013. So either you are not from Sydney as you show in your profile, or you have not been with us, at least not in june 2013...

As you blame us to be stupid, slow, lousy and greedy, I expect you are none of it. But then, why did it not come to your smart mind to check our website first and at least to skim over our statement in which we clearly declare - inter alia - to have the restaurant staff taking care of the few rooms at the reception, amongst other things we do a bit differently or not at all.

It says for example: "... do not expect luxurious materials and shiny glitter, no porters or a reception where someone smiles at you 24 hours a day. but in compensation there is a stereo in every room, a coffee machine that besides a good espresso also boils a nice cappucc', there's a free non-alcoholic minibar, complimentary afternoon cofffee, tea and sweet bits and you could spice up your stay with some whimsy add-on's." ... Here is the link to the full text: http://hotel-dellago.ch/E/IndexE.html

And hey, you are even wrong: the management is the same since 2001 (expect for the chef who died in a traffic accident in August 2008...). Instead, the current chef and his crew are here since 2010 only.

Cheers,
Rene, the lousy, greedy manager and its slow, exhausted and stupid crew...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (212)
Traveller rating
Traveller type
Time of year
Language

26 - 32 of 212 reviews

Reviewed 2 June 2013

very nice boutique hotel, great very individual rooms - check out the hotel homepage incl. pics and layouts of the rooms. rooms at the back (without lake view) can be noisy (street behind the hotel), but rooms with lake view are fantastic and quiet. great view. a hotel with lots of charm. very friendly staff. excellent food - Euro-Asian style - excellent wines. check-out the open-air lounges, also open for the public.

Room Tip: lakeview with balcony - better with terrace - if you like the sun during the day, choose a room with...
See more room tips
  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 145Sarah145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2012

I have stayed at the Dellago on numerous occasions and always feel comfortable and taken care of there. The staff creates a unique space at the hotel and all of the rooms have their own special personality. The food at the restaurant is quite good and I truly enjoy their wonderful breakfast buffet. While not a luxury hotel it has a realxing vibe and a great view. Highly suggested that you spend the extra money in order to have a room on the lake, if not just for the view but also to avoid the rumbling trucks that come through the tiny town of Melide all through the night.

  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MRNYC_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2012

This is a great little hotel. My wife and I spent an all too short amount of time in the coffee and cream room during the first week of October. The weather was warm and sunny the hotel was charming and the room was better than advertised.If you are in need of some down time with a significant other you could do no better than this wonderful hotel. Oh yeah, food and wine in hotel great as well. Les R.

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Les R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2012

My fiancé and I stayed in the room "coffee and cream" for a weekend... Getting a room was quite impossible the last year, however this year we got it. With a great website in Internet and such a expensive price, we came to the hotel with a lot of expectations.

Although the view was quite impressive, the service didn't meet our expectations. The staff looks so unconnected/indifferent with us... people just walking across the corridors.
The food was amazing, but the quantity was completely inappropriate (We ordered seafood surprise for two people.)... We were almost dead after such a huge dinner, probably for four people.
We never had internet connection... we received some weird indications, nothing easy to do for the ones who don't any IT knowledge.
The room was very beautiful and comfortable with a great view... only the bath tub need some reshuffles...

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Roxana-Aguirre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2012

We renting the Tequila and Sunrise room. You need to rent this room it Is awesome. It had two french doors. One in the bedroom the other in the family room. Great view right from your bed. The terrace is hugh right on the water. The restaurant is good and eating right on the water is wonderful. Would definitely stay here again.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tomgar3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2012

It is a pity that this hotel is let down by the staff. With the exception of the girl on the reception that checked us in we found the rest of the staff to be rude and indifferent. It is a shame really as the hotel has a fantastic view across the lake, rooms are comfortable and the location is great if you a looking for a quite get away.

  • Stayed: September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Melide
0 mi away
Hotel Riviera
Hotel Riviera
#1 of 4 in Melide
68 reviews
1.4 mi away
Hotel Campione
Hotel Campione
#1 of 2 in Bissone
373 reviews
0.1 mi away
Hotel Al Boccalino
Hotel Al Boccalino
#3 of 4 in Melide
50 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Garni Battello
Hotel Garni Battello
#4 of 4 in Melide
54 reviews
Show Prices

Been to Dellago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dellago

Address: lungolago Giuseppe Motta 9, Melide 6815, Switzerland (Formerly Art Deco Hotel Dellago)
Region: Switzerland > Swiss Alps > Canton of Ticino > Melide
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 4 Hotels in Melide
Price Range: £100 - £338 (Based on Average Rates for a Standard Room)
Number of rooms: 20
Official Description (provided by the hotel):
The Dellago was built as a small family hotel around 1907 and has since seen many concepts & transformations, but it has never been completely restructurated: this place has style and patina.as a holiday hotel, there is not enough space, as a design hotel we are much too improvised and for families we are far from being suitable, but for a relaxing city escape in jeans and chucks it's absolutely gorgeous. 21 simple or stylish, basic and luxurious, tiny and huge but always surprising rooms, an excellent fish and seafood restaurant, cool sound, wacky people and a lake lounge where your feet sometimes literally get wet are all perfect reasons to forget about the daily hassle for a couple of precious moments. ... more   less 
Also Known As:
Art Deco Melide

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing