The resort is beautiful clean and well maintained. The rooms are great, comfortable and very quiet at night. The children's club is well run. It is a bit unnerving that it is not secure and I would worry leaving my children there if it was busy or if I left the resort but found it a great place for children to meet and play. The lifeguard lady was brilliant.
The food at breakfast and the evening buffet we attended were both superb.
It is the majority of the staff that let this hotel down. They don't seem well organised. Service at breakfast takes a long time. We had finished our food each day before the drinks had arrived.
There seemed confusion at dinner on greeting you and getting you to a table was clumsy and slow even though it was almost empty. Plus remember to book if you want to dine in the hotel, a place at dinner won't necessarily be available just because you are staying at the hotel.
The staff seem defensive and irritated if you ask for something. We have stayed at many many many five star hotels and the staff here are sadly not five star.
Also check in isn't until 3pm so if you have an early arrival flight come prepared for a long hot tiring day.
- Official Description (provided by the hotel):
- The St. Regis Mardavall Mallorca Resort is one of the most prestigious resorts of the Mediterranean. Located near the exclusive area of Puerto Portals between the Tramuntana Mountains and the sea this hotel offers to its guest a unique experience of luxury and tradition. The tailored and personalized St. Regis butler service, along with the captivating views from the rooms and the exceptional restaurants will create an extraordinary experience impossible to forget. ... more less
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- Also Known As:
- The St. Regis Mardavall Mallorca Hotel Costa d`En Blanes
- St Regis Mardavall Mallorca Hotel
- Mardavall Hotel
- St Regis Mardavall Mallorca Resort
- The St. Regis Mardavall Mallorca Resort Majorca, Spain - Costa D'en Blanes