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“Nice hotel”

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TUI SENSIMAR Los Gigantes
Certificate of Excellence
Reviewed 22 August 2014 via mobile

My boyfriend and i, Both in our 20s, came here last october for a week. We got a really cheap last minute deal and arrived here about 1 in the morning. We was amazed at how lovely and clean the hotel was and when we got to our room we couldn't believe how big it was! They had left us sandwiches and yogurt in the fridge for our arrival. When we went down for breakfast in the morning we came to realise we was easily 40 years younger than everyone else! And we felt so uncomfertable we asked to change hotels. They told us we would have to pay the difference so we stayed! We got used to it and by the end of it we really enjoyed it. Food was lovely and loads of choice.

Location was ok.. very quiet with only a couple of bars and a small beach about 5 mins walk away. So in evenings we got a taxi to route 66 or a busier town near by.

Overall it was a lovely hotel with a lovely swimming pool and gorgeous scenery, it was super relaxing but wouldn't recommend if you dont want to be surrounded by o.a.p's

Stayed: August 2014, travelled with friends
Thank XkatieSamuelX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio R, Front Office Manager at TUI SENSIMAR Los Gigantes, responded to this reviewResponded 26 August 2014

Dear Katie Samuel,

First of all, thank you very much for having chosen our hotel for your holidays. Your review is very much appreciated.

We are glad that in the end you enjoyed your stay with us. Your suggestions will be forwarded to the hotel management in order to improve our service.

We would love to welcome you back again in the future to show you the improvements made on account of your comments.

Yours sincerely

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1,202 - 1,208 of 2,426 reviews

Reviewed 21 August 2014

Just returned from a week at the L G and could not really fault it.Food fresh and plentiful with lots of choice.The hotel was clean and tidy as was our room which was on second floor,overlooking the town.if I had any gripes it would be about the speed waiters clear plates ,and the wearing of long trousers in the restaurant in August .( decent knee length would do). Would return.

Stayed: August 2014, travelled as a couple
Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio R, Front Office Manager at TUI SENSIMAR Los Gigantes, responded to this reviewResponded 24 August 2014

Dear GM,

Thank you very much for having chosen our hotel for your holidays.

Your review is very much appreciated. If you did not entirely enjoy your stay with us, we really regret this. Your suggestions and comments will be forwarded to the hotel management in order to improve our service.

We would love to welcome you back again in the future to show you the improvements made on account of your comments.

Yours sincerely

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Reviewed 21 August 2014 via mobile

Well you get what you pay for. Nice views and good sized bedrooms. Food average. Service average. I know it sells itself as a quiet adults only hotel but it could do with a bit of subtle background music around the pool bar. Cheesy entertainment at night but then again you are in Tenerife! The glass walls around main pool and main bar are a big issue. Totally inadequate and holes in the flooring where they've taken old walls down. My husband chair leg went in a hole in the veranda by the main bar are and he almost toppled into and through the flimsy glass wall. Very dangerous. Staff in general not very happy or particularly helpful. Ok for a cheap short break. The fantastic Restaurante El Rincón de Juan Carlos was the highlight for us and the dolphin watching was good.
Would rate as a good 3 star ***

Stayed: August 2014, travelled as a couple
Thank Chiccadee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio R, Front Office Manager at TUI SENSIMAR Los Gigantes, responded to this reviewResponded 26 August 2014

Dear Chiccadee,

Thank you very much for writing this review and your feedback.

We are very sorry that your stay with us did not meet your expectations. We are mostly concerned about offering an excellent service and installations to all our guests, therefore, we have taken special note about the details you mentioned and will forward them to the specific department in order to improve these services.

We hope we will have the chance to welcome you again as our guest in the future to show you the improvements owing to your comments.

Yours sincerely

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Reviewed 18 August 2014 via mobile

A friend and I visited this Hotel for a week , and had a very relaxing time .
With amazing views and wonderful service people of any age can enjoy their stay .
We went half board and drinks etc were very reasonable , surrounding the hotel are great bars and restaurants for lunch and drinks after dinner .
Would highly recommend taking a boat trip , we saw bottle nose dolphins and pilot whales on ours.
There are a few niggles that need updating at the Hotel but nothing to put you off .
Would recommend to everyone.

Stayed: August 2014, travelled with friends
3  Thank shazza81lc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio R, Front Office Manager at TUI SENSIMAR Los Gigantes, responded to this reviewResponded 19 August 2014

Dear Shazza,

First of all, we would like to thank you for having chosen our hotel for your vacation and writing this review.

We are very glad you enjoyed your holiday with us and arrived back home well.

We would be happy to welcome you back in the future.

Yours sincerely

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Reviewed 16 August 2014

My wife and I have just returned from a two week holiday at LG and had a fabulous time. We would agree with most peoples comments about the stunning location and views, the sunset over the sea is amazing. However the resort is very small and hilly with nowhere flat to walk especially after the evening meal, it's either uphill or downhill. We were disappointed not see any whales or dolphins from our 5th floor seaview balcony as previous reviews say they have although we did go on a boat trip from the marina and saw whales further out to sea which was brilliant. We mainly used the smaller swimming pool at the side of the hotel which lovely and peaceful (no children!) the nicest pool we've ever used and very clean. The restaurant was really good with an excellent choice of food but we did notice that some of the fresh displayed was past it's best. The rule about men having to wear long trousers for the evening meal seems a bit unfair when women are allowed to wear shorts, The housemaids work very hard and kept our room spotlessly clean. We agree with most people that it's a shame the bathrooms were not upgraded when the refurb was done and yes the infamous shower curtains were a nuisance. We did go on a few trips booked through the Thomson Reps but they were very expensive with hidden extras e.g. We booked the half day Mount Teidie trip and then found the cable car was not included and cost another 52euros! Some trips are very early starts leaving at 7am and picking up at loads of other hotels.All in all we had a lovely holiday and would definitely reccomend this hotel.

Room Tip: High seaview room
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  • Stayed: August 2014, travelled as a couple
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1  Thank Carole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio R, Front Office Manager at TUI SENSIMAR Los Gigantes, responded to this reviewResponded 19 August 2014

Dear Carole,

In first place we want to thank you for having chosen our hotel for your holidays.

Your review is very much appreciated and we regret you did not entirely enjoy your stay with us. Your suggestions will be forwarded to the hotel management in order to improve our service.

We would love to welcome you back again in the future to show you the improvements made on account of your comments.

Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

I chose this hotel due to having a look around at Xmas and thought it was stunning and as I was travelling on my own ( hubby in Oz) it felt extremely safe and we knew the area was peaceful and charming. I spent 2 weeks from July 25th and it was very quiet and relaxing. I had a 5th floor room overlooking the town and harbour much better and cooler than sea view ones. The room was clean modern and fresh with a comfortable double bed, double wardrobe, lovely furniture and great free air con. Flat screen TV with 5 UK channels. You can't hear the noise from the town very much with the doors closed and I slept really well with no noise from other guests at all, perfect. The staff are amazing especially Thomas the head restaurant manager such a lovely caring man he made sure I felt right at home and always made sure everything was ok. Food was good lots to choose from breakfast was really good and when there aren't many that stay full board we ate at the pool bar which was lovely also. The salt water large pool is amazing love the big slope that you can just sit and cool down in it was really clean and the smaller pool looked good too. Loads of sun loungers many empty all day. It was so peaceful sometimes all you could hear were the waves on the rocks down below. The Thompson reps are great and do loads of activities for anyone wishing to join in but no pressure. I used the spar and had a body scrub and it was wonderful. It's in a great location with fabulous views and would really recommend this hotel to all ages. I have already booked for me and my husband for next August. We have travelled all over the world and it's one of the best hotels I have stayed in. Looking forward to returning.

Stayed: July 2014, travelled solo
6  Thank lesley s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio R, Front Office Manager at TUI SENSIMAR Los Gigantes, responded to this reviewResponded 19 August 2014

Dear Lesley

Thank you very much for having chosen our hotel for your vacation and writing this review.

We are glad you arrived back home well, and we are very happy that enjoyed your stay with us up the the maximum.

Maybe we can welcome you back some time in the future.

Yours sincerely

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Reviewed 14 August 2014

I was there 5 day in August. The facilities are nice (most of all the two swimming pools).
Unfortunately the service is quite average and sometimes the staff is pretty rude: the meals timings are very strict and the waiters literally take your plate while still eating in order to kick you out of the room!

The breakfast buffet is quite average as well.

Overall if you are under 60 you don't want to stay here more than two days

Room Tip: Don't accept 1st floor rooms that face the town. Bus stop right under your windows and they neve...
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  • Stayed: August 2014, travelled with friends
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1  Thank Gianka_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio R, Front Office Manager at TUI SENSIMAR Los Gigantes, responded to this reviewResponded 19 August 2014

Dear Gianka,

Thank you very much for writing this review and your feedback.

We are very sorry that your stay with us did not meet your expectations. We are mostly concerned about offering an excellent service to all our guests, therefore, we have taken special note about the details you mentioned and will forward them to the specific department in order to improve these services.

We hope we will have the chance to welcome you again as our guest in the future to show you the improvements owing to your comments.

Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI SENSIMAR Los Gigantes

Address: Calle Flor de Pascua, 8, 38683 Acantilado de los Gigantes, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Acantilado de los Gigantes
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Acantilado de los Gigantes
Price Range: £52 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TUI SENSIMAR Los Gigantes 4*
Number of rooms: 225
Reservation Options:
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Also Known As:
Los Gigantes Acantilado De
Los Gigantes Hotel Tenerife
Hotel Los Gigantes Tenerife
TUI SENSIMAR Los Gigantes Tenerife, Spain

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