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“Lord of the Flies”

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Hotel du Vieux Moulin
Ranked #2 of 4 Hotels in Chablis
Certificate of Excellence
Luxembourg
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Lord of the Flies”
Reviewed 6 June 2010

I made a booking request directly with the hotel and, as there was no answer four days later, I called them. The receptionist said that they had a problem with their emails, so she took the credit card details etc over the phone. In the course of the afternoon, I got an email stating that the hotel was fully booked! After another mail, the lady admitted that she and her colleague had... some sort of communication problem...so the booking was eventually reconfirmed. Remember: this place has 5 rooms and 2 suites!
Yet, for 160,00 EUR/night, don't expect to find staff at the reception in the evening, which is why you get an access code for the main door.
Furthermore, you might also expect a "honesty bar" to be cheaper than a staffed bar, but prices are on the high side as well.
At first sight, the room looked very fine with a great view over a creek and parts of the village. As the name suggests, this is a former mill built across the water. As soon as you open a window, there is a lot of noise from the scenic little waterfalls!
As a contrast to that, there was virtually no sound coming of the smallish flat-screen TV set. When I complained about that in the morning, I was told that this set had a problem for some time, but that we could move to the adjacent room. As there was only one more night to go, I declined this offer.
As last Friday was extremely hot, I switched on the air-condition in the evening before my wife and I went to have dinner. As we returned, the temperature was just as high as before as the aircon had absolutely no cooling effect. So I opened the window and in less than no time the room was invaded by hundreds of little flies that usually swirl around the impressive outside lightening of the Vieux Moulin.
Upon checking out, I mentioned that this had been one of the worst hotel stays ever (I spend about 200 nights/year in hotels) the receptionist said that they had the problem with the air condition for some weeks and that they were waiting for some spare parts to fix it. Chablis is not in the middle of Africa or on some remote island in the South Pacific, but right in the middle of France, and I told her that, for the price paid, I would have expected something else, above all a different attitude towards guests. Believe it or not, she offered us a free breakfast for one morning (2 x 12,00 EUR).
Initially the title of this review should have been "Third world service for first world prices", but this would have been unfair to the competent management and dedicated staff in fine hotels in developing countries where stays can be absolutely delightful.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank YvesLuxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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London
Level Contributor
211 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 19 July 2009

The hotel was clean and the rooms were fine. If you opened the window from the room the noise was deafening and therefore you had to rely on air con which was not too bad.

The restaurant was prenentious and the food poor. If more effort had been put into the substance rather than presentation, it would have been an improvement.

The first course arrived and much was made of the unwrapping of the gift wrapped food. When the fork went in, the food still had ice in it. This was not cold - it was frozen. The manager put three dishes back in the microwave and returned with the same half dug in food except, we could'nt tell which dish belonged to which diner!

The restaurant was run like Fawlty Towers as when the chef called, our waitress nearly dropped the wine and ran away!

The internet connection was not working.


The hotel staff were friendly but ineffective. This is one to miss.

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LondonPilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2009

I went to Chablis with big expectations but post Burgundy it was a let down. The hotel is nice, comfortable and modern. We had the cheapest room and it was a little cramped with no real view. The breakfast is excellent, as is the "honesty bar". Major criticism is that the restaurant was shut even though the hotel was full. Because it was a Tuesday. We found it really difficult to find somewhere to eat as we had a child with us. They recommend a pizzeria nearby on a spreadhseet in your room and I have to say they were brilliant. Take away was no problem and the food was reasonable and good quality. Overall hotel was lovely, the anti-tourist sentiment though in nearby cellars was enough to put me off from returning.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winodownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel du Vieux Moulin

Property: Hotel du Vieux Moulin
Address: 18 rue des Moulins, 89800, Chablis, France
Region: France > Bourgogne-Franche-Comte > Yonne > Chablis
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #2 of 4 Hotels in Chablis
Price Range (Based on Average Rates): ££
Number of rooms: 7
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