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“Ok for a 3 star but the staff need training”

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Pierre & Vacances Village Club Hotel de l'Esterel
Ranked #6 of 8 Hotels in Agay
Merseyside, United Kingdom
Level Contributor
192 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Ok for a 3 star but the staff need training”
Reviewed 28 July 2014 via mobile

This is ok as a base, the rooms are a decent size with balcony, air con, and small fridge/mini bar (laughably, they took a €200 pre auth on my card in case I used the mini bar, which had 2 bottles of water and 2 cans of OJ)

The biggest gripe is not the staff's fault, they try so hard, but are either not trained or not authorised to make any decisions.

It started with our first morning after arrival the night before. We were told all the sun beds in the Cap Esterel resort next to the pools were booked, some had been booked that morning for the day, some for the whole week! When we confronted the reception staff they seemed oblivious to the fact that they hadn't told us the night before about the need to book a sun bed! The manageress vanished into her office and refused to speak to us (and another irate guest who was threatening to leave on arrival, after paying €2,000 for his room) the reception, at our suggestion, got us sun-beds at the Spa, which actually worked out better. This was an unnecessary policy as more than half the sun beds were empty for the rest of the day.

This was really the whole tone of the reception, they got the parking arrangements wrong, weren't sure on what we could do or couldn't do re booking the restaurant attached to the hotel, and so on.

All a bit "Faulty Towers" on the Cote D'Azur.

10/10 for effort and friendliness of the staff 3/10 for their knowledge.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Yosserwirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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109 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Tyne and Wear
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 September 2006

It's an ideal, safe and perfect hotel for everyone especially families. Our room (number 43) had the most gorgeous view of the complex and sea. Rooms have either a sea or golf course view - opt for the sea view, you won't be disappointed! The room was immaculate with a small bathroom, TV and Air con. The staff were very friendly too. Continental breakfast was €10 per adult extra. But the pools were just great. There are 2 main pools - the top one is slightly heated and overlooks the sea. A water slide, diving board, small jacuzzis and childrens play pool . There's about 12 restaurants, snack bar, shops and even an amphitheatre with regular trapeze displays! Apart from a Saturday night, they also have entertainment on a stage, facing the restuarants - a band, magician etc. Overall the holiday was everything we hoped for - just couldn't fault it!

  • Liked — immaculate with a beautiful view
  • Disliked — small bathroom, but not really a fault
  • Tips/Secrets — ask for a sea view, it's the same price for a golf course view
  • Stayed September 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Joannesfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pierre & Vacances Village Club Hotel de l'Esterel

Property: Pierre & Vacances Village Club Hotel de l'Esterel
Address: 2501 boulevard de la 36e DI du Texas, 83530 Agay, Saint-Raphael, France (Formerly Pierre & Vacances Hôtel de l'Esterel)
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Saint-Raphael > Agay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Agay
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pierre & Vacances Village Club Hotel de l'Esterel 3*
Number of rooms: 364
Official Description (provided by the hotel):
On the Esterel Massif mountain range, facing the Mediterranean, overlooking the bay of Agay. Over 40 activities for everyone, including a spa and golf course. Children’s and teenager clubs for those aged 3 months to 18 years. ... more   less 
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