This is ok as a base, the rooms are a decent size with balcony, air con, and small fridge/mini bar (laughably, they took a €200 pre auth on my card in case I used the mini bar, which had 2 bottles of water and 2 cans of OJ)
The biggest gripe is not the staff's fault, they try so hard, but are either not trained or not authorised to make any decisions.
It started with our first morning after arrival the night before. We were told all the sun beds in the Cap Esterel resort next to the pools were booked, some had been booked that morning for the day, some for the whole week! When we confronted the reception staff they seemed oblivious to the fact that they hadn't told us the night before about the need to book a sun bed! The manageress vanished into her office and refused to speak to us (and another irate guest who was threatening to leave on arrival, after paying €2,000 for his room) the reception, at our suggestion, got us sun-beds at the Spa, which actually worked out better. This was an unnecessary policy as more than half the sun beds were empty for the rest of the day.
This was really the whole tone of the reception, they got the parking arrangements wrong, weren't sure on what we could do or couldn't do re booking the restaurant attached to the hotel, and so on.
All a bit "Faulty Towers" on the Cote D'Azur.
10/10 for effort and friendliness of the staff 3/10 for their knowledge.
- Official Description (provided by the hotel):
- On the Esterel Massif mountain range, facing the Mediterranean, overlooking the bay of Agay. Over 40 activities for everyone, including a spa and golf course. Children’s and teenager clubs for those aged 3 months to 18 years. ... more less
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