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All reviews metro station separate toilet city centre quiet neighborhood speedy check hotel is located convenient location air condition eiffel tower booked this hotel reception paris meters supermarket rates europe eurodisney
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21 - 26 of 806 reviews
Reviewed 24 July 2017

This Hotel and its Management is DIS-HONEST, FRAUD,CHEAT AND LIARS. We made our reservations on ACCOR HOTELS Web site and it clearly says ‘ AIR CONDITIONED’ , OUR Reservation clearly says ‘PRICE INCLUDES Air Conditioning “ BUT when we reached the room –THE ROOM WAS HOT AS HELL and NO AIR CONDITION . There were controls on the wall but these were dummy controls, there was no air conditioning.

We came down to the reception and requested the lady to get the air condition fixed. First she suddenly forgets to speak English, NOW, she speaks only French. She wants to see where does it say in writing that this hotel is air conditioned, so we show her our confirmation print out. NOW she starts blaming everybody, ACCOR hotels / web site / web site designer, her manager everybody on earth and gives us 3 choices.;
1) we should open the windows.
2) she can try and give us a small fan
3) why don’t we just go away and get lost.
We asked to see the manager and the lady who comes out does not speak English, does not speak French she just doesn’t speak , she only makes faces and mumbles some non understandable gibberish..
We asked to refund our money and if they can help us find another hotel—THEY REFUSED TO REFUND OUR MONEY OR HELP FIND ANOTHER HOTEL. We refused to leave the hotel until they process refund to our credit card. She refused, when we threatened to call the police she runs inside and starts credit card refund but says it will take 4 days.
We made reservations and moved to HILTON at ORLY BUT it costed us 50 Euros from CDG to NOVOTEL and then again 35 EURO to HILTON ORLY ,
PLEASE DO NOT STAY AT THIS FRAUD HOTEL - Novotel Paris Sud Porte de Charenton , 3-5 place de Marsaillias- 94227 CHARENTON LE PONT .

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank khullarshant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2017

Stayed at this property in April 2017. The hotel is well maintained and quite. The location is pretty good and near to the metro station. Although, the hotel is quite far off from major tourist spots and one needs to travel a lot by metro to reach those places. We ended up spending a lot on metro tickets.
One of the staff at the reception was superbly helpful and helped us understand all the paths to reach those places and that made our stay and commute very comfortable.
Would not recommend this hotel(due to the proximity from city center), if one has limited days in Paris and needs to cover all major tourist attractions.

Stayed: April 2017
Thank kaaminiks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2017

This hotel is in the great location. Many restaurants nearby and also have supermarket near it as well. Connect to city center very easy by metro no. 8 which is 100 meter far from hotel. Staffs are very helpful and friendly. It will be in my list for visit Paris in the future.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2017 via mobile

Lovely hotel, Very nice location , not too far from city centre! Taxi prices expensive as can expect in Paris! Hotel staff very nice, breakfast wasn't too bad your typical breakfast abroad! Nice size rooms lovely and clean.

Stayed: June 2016, travelled as a couple
1  Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2017

Stayed here over the Easter break,great hotel in a nice area dead handy for the metro.check in easy rooms are good but if you want breakfast it's eighteen euros per person luckily there are two boulangeries just outside the hotel,
So a great place to stop with the family would recommend this hotel

Stayed: April 2017, travelled with family
1  Thank david f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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