We had a stay at this hotel 7+8 Sep. Second night, when we came back from a visit in Paris shortly before midnight, the card for the door to our room didn't work. This can of course happen - the guy who checked us in had explained that if there was any trouble we should just call the number on the card. He's service was okay - so far. We called the number, but there was only an answering machine. I left a message explaining we were the guests in nr 4 and couldn't get in our room.
We now waited an hour or so - nothing happened. A pair who wanted a room mistook me for the receptionist, I gave them the telephone number, and when they called up the phone was answered. To my surprise the answer was that he (hotel manager?) wouldn't do anything about our situation!
Never in my life have I heard of such a bad treatment of a customer!! We were now left to sleep in the car - a hotel nearby had no rooms.
I decided to see if I could get in through the window, and after some time i succeeded in this, the time was now almost 3 in the morning.
Later this morning we wanted to check out, and I explained the whole situation. Again I cannot believe the way the receptionist (this time a female) treated us. No excuses, she just said that we could have woken her up! We had tried all doors etc. during the night - but it seemed that nobody was there.
We explained the situation quite politely I think, but received only a threat that "we could refuse to pay but then she would just take the money on our card". I payed, but wrote under protest on the bill!
I have never heard of anyone being treated so badly on a hotel - and I expected Balladin to refund me, however they do not care!!!
- Official Description (provided by the hotel):
- The hotel balladins VIGNEUX-SUR-SEINE is situated in the heart of the Val de Seine, 18 km and 20 minutes from the centre of Paris via the RER (Chatelet-les-Halles station). Close by the Port aux Cerises leisure centre offers opportunities for numerous outdoor activities on the banks of a lake. ... more less
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- Also Known As:
- Hotel Balladins Vigneux-Sur-Seine