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“WORST HOTEL EVER”

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Hotel balladins Vigneux-sur-Seine
Odense
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“WORST HOTEL EVER”
Reviewed 27 September 2012

We had a stay at this hotel 7+8 Sep. Second night, when we came back from a visit in Paris shortly before midnight, the card for the door to our room didn't work. This can of course happen - the guy who checked us in had explained that if there was any trouble we should just call the number on the card. He's service was okay - so far. We called the number, but there was only an answering machine. I left a message explaining we were the guests in nr 4 and couldn't get in our room.
We now waited an hour or so - nothing happened. A pair who wanted a room mistook me for the receptionist, I gave them the telephone number, and when they called up the phone was answered. To my surprise the answer was that he (hotel manager?) wouldn't do anything about our situation!
Never in my life have I heard of such a bad treatment of a customer!! We were now left to sleep in the car - a hotel nearby had no rooms.
I decided to see if I could get in through the window, and after some time i succeeded in this, the time was now almost 3 in the morning.
Later this morning we wanted to check out, and I explained the whole situation. Again I cannot believe the way the receptionist (this time a female) treated us. No excuses, she just said that we could have woken her up! We had tried all doors etc. during the night - but it seemed that nobody was there.
We explained the situation quite politely I think, but received only a threat that "we could refuse to pay but then she would just take the money on our card". I payed, but wrote under protest on the bill!
I have never heard of anyone being treated so badly on a hotel - and I expected Balladin to refund me, however they do not care!!!

Room Tip: Choose a hotel in another chain...!
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  • Stayed September 2012, travelled as a couple
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Helpful?
11 Thank Bj_rn_BOdense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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  • French first
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English first
Dallas, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 July 2011

This is a hotel very far away from the center of Paris...The money you save by staying here, you will have to pay it on your trips to Paris...DO NOT choose the breakfast (ONE croissant with Coffee and perhaps a baguette with nutela). If this is your choice, good luck. They promised wifi connections in the building, but it is a LIE; if there was internet perhaps it was 5 years ago.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
13 Thank Julioromero2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel balladins Vigneux-sur-Seine

Property: Hotel balladins Vigneux-sur-Seine
Address: 2 rue de la Porte Ecluse, 91270 Vigneux-sur-Seine, France
Region: France > Ile-de-France > Essonne > Vigneux-sur-Seine
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Vigneux-sur-Seine
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel balladins Vigneux-sur-Seine 2*
Number of rooms: 45
Official Description (provided by the hotel):
The hotel balladins VIGNEUX-SUR-SEINE is situated in the heart of the Val de Seine, 18 km and 20 minutes from the centre of Paris via the RER (Chatelet-les-Halles station). Close by the Port aux Cerises leisure centre offers opportunities for numerous outdoor activities on the banks of a lake. ... more   less 
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Also Known As:
Hotel Balladins Vigneux-Sur-Seine

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