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“Hotel De France, Chalabre, France”
Review of Hotel de France

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Hotel de France
Ranked #1 of 1 Hotels in Chalabre
Nottingham, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Hotel De France, Chalabre, France”
Reviewed 8 July 2013

We have just returned from a self-catering holiday in France, 45 minutes form Carcasonne, we had a fabulous time but just want to warn anyone else who visits this area to avoid the Hotel De France in Chalabre. We were looking for somewhere to eat as there wasn't much open being late June, everywhere opens in July, apparently. The hotel was open so we booked a table for dinner for 6 adults and we had a toddler and a baby in a pushchair with us which we attempted to explain when we booked. There was only one person on duty taking the bar order, waiting on tables, taking the money, etc. (We assume she didn't cook as well) The food was OK but the service and the attitude of this woman was awful, the children were well behaved so we assume it wasn't that but she treated us like dirt and tried to overcharge us when we paid the bill. We were told by another restauranteur that she has been known to throw people out and even slapped someone. Just wanted to say avoid this place like the plague.

    • Value
    • Service
Helpful?
2 Thank Jodie_Nottm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier L, NADINE, Community Manager at Hotel de France, responded to this review, 24 June 2017
Good evening,
First of all thank you for taking the time to give us your impressions of our establishment and it is with regret that we see all the inconveniences that you have met. We will see with the team and management what happened that day to find immediate solutions so that it does not happen again. The entire team and management apologize for any inconvenience. We invite you to come back to see us in order to enjoy our restaurant as well as our team under the usual operating conditions you expect. Do not hesitate to call us for a reservation and Marielle and Didier will be happy to welcome you personally so very soon! Nadine, Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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60 reviews from our community

Traveller rating
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    6
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    11
See reviews for
14
29
3
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
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  • English first
  • French first
  • Spanish first
  • Any
English first
Nottingham, United Kingdom
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 July 2013 via mobile

Lovely room, one of the best meals I've ever had with wine that was superb! The hotel manager was very helpful, the service was excellent and Le petit-dejeurner ticked all the right boxes. I'd definitely return!

Stayed July 2013, travelled as a couple
Helpful?
Thank FurryFen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier L, NADINE, Community Manager at Hotel de France, responded to this review, 24 June 2017
Hello,
First of all we thank you for taking the time to give us your opinion on our establishment and we are delighted that you appreciated all our services and services. Our priority is to offer the best possible reception so that our guests spend a pleasant stay as well. We hope to be able to welcome you again soon in our establishment. See you soon, Nadine, Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 October 2012 via mobile

We were looking for a restaurant where to have lunch, so we ask here if we can have a table. After looking her clock the waiter/owner told us that was fine. We've asked if we can take our dog with us and she just showed a "prohibit dog" sticker, rude manner but fair enough. We decided to leave our dog outside, so we ask for a table close to the window and she said no. Because it was a table for four people, she was very unpolite saying so, especially thinking that the place was almost empty. Our luck was the bar in the front that has compesated all the rudeness of the previous woman.

Stayed October 2012
Helpful?
1 Thank MarcoEsse79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier L, NADINE, Community Manager at Hotel de France, responded to this review, 24 June 2017
Good evening,
First of all thank you for taking the time to give us your impressions of our establishment and it is with regret that we see all the inconveniences that you have met. We will see with the team and management what happened that day to find immediate solutions so that it does not happen again. The entire team and management apologize for any inconvenience. We invite you to come back to see us in order to enjoy our restaurant as well as our team under the usual operating conditions you expect. Do not hesitate to call us for a reservation and Marielle and Didier will be happy to welcome you personally so very soon! Nadine, Community Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel de France

Property: Hotel de France
Address: Cours Joseph Raynaud, 11230, Chalabre, France
Region: France > Occitanie > Aude > Chalabre
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Chalabre
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel de France 2*
Number of rooms: 14
Official Description (provided by the hotel):
The property is located in the heart of a small village where life is good. The hotel is a 2 **, to provide customers a terrace bar and a restaurant with a renowned cuisine serving regional dishes with fresh products, you will discover the subtle flavors The Wi-Fi is free throughout the hotel. Room facilities: 140-bed, telephone, flat screen TV 80 cm, double glazed window, the bathroom is equipped with shower, WC, products home towels and bath towels are at your provision. ... more   less 
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