My wife and I stayed here in July. Sadly, the visit was not a success, and there were many problems that led to us leaving earlier than planned.
First impressions are of course important. Our first of the villa was a skip full of dirt in the entrance, and two workers with shovels. I do feel we should have warned if they were having building work done during our stay. Especially as - with just 4 rooms - it is such a small hotel.
Next we tried to get in our room. I was carrying heavy boxes of wine after a visit to a local vineyard. First we met a Spanish man who assumed I was delivering the wine. I tried - with my very basic Spanish - to explain that I was a guest. He didn't seem to believe me. After a few moments a teenage boy who had been lounging on a sofa engrossed in his iPad abled over. He would be checking us in.
The boy finally led us downstairs towards the room. At no point did he offer to help carry any of our luggage. Not even when I asked if we could move a little quicker as I was carrying heavy boxes of wine.
He left us in the room without explaining anything - where to get towels, what time was breakfast, even how to switch on the light (I eventually found the light switch in the corridor outside the room).
Worse than any of this though, was that the room was melting hot. It's then we discovered there was no air-conditioning. We had assumed - as the Villa was described as a luxury hotel - that air con would be standard in sunny Marbella. I appreciate I should have checked, and take responsibility for that. But still, in conditions as hot as these, efforts could have been made to make the room as cool as possible. The curtains could have been pulled to keep out the sun. The windows shut to keep out the hot air. The fan on to get it as cool as possible. None of this had been done. The experience was like walking into a greenhouse. And sadly it was 5pm, and by then the room and those terracotta tiles had been heating up for hours. We simply couldn't get the room cool, which meant it was too hot for us to sleep all night long.
Then came the dinner. It was been cooked just for us, and had been pre-planned. We'd asked specifically for no fish. The first thing we were served was raw tuna and a salad including octopus.
And then there was the dog. No one had told us the hotel came with a house dog (anyone allergic beware). As beautiful as the house dog Cookie is, it was not a great experience to have him begging from our table all through what was meant to be a romantic dinner for two. He was with us for over 2 hours. In the end we cut our desert short and went downstairs to finish our wine so we could be alone.
Cookie's begging was repeated at breakfast. I can assure you that I was not the only guest uncomfortable with this - one gentleman finally lost his rag and pulled the dog away by the collar.
Then we paid. There was no possibility of a receipt. And there was no change. Despite the fact that the manageress had requested specifically that I pay in cash. So I was forced to leave a tip even though you can understand from the above that I would not have chosen to.
In defence of the Villa, the manageress, Linda, was not present during our stay. Perhaps everything falls apart when she's away? However I emailed her after we left early to list our complaints. That was 9 days ago. She's not bothered to respond to my email, despite being super responsive before our stay...
- Official Description (provided by the hotel):
- The Urban Villa - Marbella's hidden secret!The Urban Villa is an abode recommended among friends... An idyllic Boutique Villa Hotel with four stunning suites above the city of Marbella. This luxury residence, or as it is called these days 'Boutique Casa' is a haven of peace and yet so close to the famous beaches, golf courses, exclusive Puerta Banus marina & the exciting Andalusian lifestyle only minutes away... Each suite is uniquely furnished with a great sense of creativity combining traditional style with an artistic modern twist, creating a cool contemporary chic atmosphere and magical ambiance. Each suit has individual special features, such as a large private Finnish sauna, Jacuzzi with amazing views, large old fireplace, huge panoramic terraces & even a romantic canopy bed under rustic old wood beams. This privileged private location with breathtaking views of the coastline, Africa and Gibraltar Rock, really make this bed and breakfast stand out from all others!Staying at The Urban Villa is as inspiring as it is comfortable! For those intrigued, we welcome you to come and discover this hidden oasis. The Urban Villa - Boutique Hotel - Marbella ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Prestigia, Hotels.com, TripOnline SA, Hotel.de and Evoline ltd so you can book your The Urban Villa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.