I have booked by booking.com a triple room on 26 December 2012, paid in full at the time (89 euro), for 2 August 2013. On 31 July 2013, as I was already on my route, I have recieved an email stating that "Due to a technical problem in your room we have moved your reservation to another 4 stars hotel ". The new hotel has much worse reviews and the room rate on booking.com was 61 euro in August 1. Of course I have declined their proposal and with the help of booking.com customer service I have managed to get a refund, but I had to go to the hotel to pick up the money. All the phone calls (about 25 minutes) I have made in roaming, as I had already exited my country, The hotel was intact, no signs of fire, earthquake or riot damages. A german bus was just unloading a group of tourists. Bottom line, I have PAID IN FULL 8 MONTHS in advance, so I would expected much more consideration. It is outrageous how that hotel treated me.
- Official Description (provided by the hotel):
- The Best Western Hotel Turismo is the perfect solution for your staying in Verona! Just in front of the bus stop, only a few kilometers from the city of Verona, only 9 km, from the Trade Fair area, 14 km, and from Valerio Catullo airport,20 km, is the perfect solution for business and also leisure trip to Verona. It's a beautiful and stylish 4 stars Hotel and has 74 rooms to meet and exceed your needs. The big and free parking area is available for all our guests, and a cover garage is an optimal and comfortable free solution. Our staff is definitely one of our strengths and they are always ready to help you and at your disposal for any requests. Appreciated by all guests, our hot American breakfast buffet offers a lot of typical products of Verona area, homemade cakes with alternative flours, different type of milk and celiac, vegan food is always available. Fresh and home made juice available with Hurom Extractor. And for your successful business we have available 4 naturally light meeting rooms, from 5 up to 100 persons. In our restaurant / bar area there is the possibility to have coffee break, working lunch and cocktails, so you can have meetings and conferences with all comfort you require. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Hotel Turismo Province Of Verona, Italy