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“Horrible experience”

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Best Western Hotel Turismo
Certificate of Excellence
Reviewed 5 August 2013

I have booked by booking.com a triple room on 26 December 2012, paid in full at the time (89 euro), for 2 August 2013. On 31 July 2013, as I was already on my route, I have recieved an email stating that "Due to a technical problem in your room we have moved your reservation to another 4 stars hotel ". The new hotel has much worse reviews and the room rate on booking.com was 61 euro in August 1. Of course I have declined their proposal and with the help of booking.com customer service I have managed to get a refund, but I had to go to the hotel to pick up the money. All the phone calls (about 25 minutes) I have made in roaming, as I had already exited my country, The hotel was intact, no signs of fire, earthquake or riot damages. A german bus was just unloading a group of tourists. Bottom line, I have PAID IN FULL 8 MONTHS in advance, so I would expected much more consideration. It is outrageous how that hotel treated me.

Room Tip: Make a second reservation in the area, just in case they change their mind and do not want you any m...
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  • Stayed: August 2013, travelled with family
    • Service
10  Thank Dan Constantin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 22 of 224 reviews

Reviewed 9 May 2013

Free Parkade - close to highway and easy to find -
A bit ugly from the outside but clean and renovated inside.
Nice staff - minibar not expensive - nice breakfast - and very friendly staff.
The room was quite large for a family room.

  • Stayed: May 2013, travelled with family
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1  Thank Sofrenchincalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2013

This structure is in a very good position in the area of verona, near Hwy exit.
It has large, comfortable and clean rooms.
Breakfast is one of the richest I have ever had with many products also for people with allergies and so on.
The staff is very helpful and there is a large free parking lot.

  • Stayed: December 2012, travelled on business
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1  Thank Giuseppe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

dated, ugly from the outside but even uglier in the inside with dated and appalling decor, paint, paintings, carpet and bed sheets. No facilities whatsoever, not even a proper restaurant for the average guest. I have nothing positive to say except that the car park is free. I have stayed in better motels for $20 than this is alleged 4 star hotel! The view is fantastic though if you like pipes and a the roof of a petrol station!

Also, there is a swimming pool 4 km away and a gym 2 km away - they have no connection with the hotel

  • Stayed: September 2012, travelled with friends
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1  Thank Capail Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laura b, Direttore at Best Western Hotel Turismo, responded to this reviewResponded 31 October 2012

Hello, I'm Laura Boscolo, General Manager of Hotel Turismo . I'm very surprised about your opinion,...every year we received the "Italian Hospitality Brand" and are checked about our Quality level. Fortunately you liked the free car park, we have a free cover car park too.
You can reach swimming pool and gym with the bus, 10 minutes, very easy! and find all area informations inside the brochure in your room.
Hope to have you as our guest again, sure you can change your opinion about us.
Best regards
Laura Boscolo, Hotel Turismo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2012

We choose this hotel because of his proximity to highway, but wanted to go to Verona evening we arrived. Stayed for one night. Room was comfortable and clean, although I didn't like having just one blanket to cover, too cold in January. In room for 3, there was only one extra cover.
Breakfast was excellent and staff nice.

  • Stayed: January 2012, travelled with friends
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Thank Deja12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

I choose this hotel because the conference I was attending was there, but it is 12 km from Verona center. The hotel has comfortable rooms and staff was nice. Free internet also.

  • Stayed: October 2011, travelled as a couple
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1  Thank SuViseu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2011

Even though this is definitely not a luxury 4 star hotel, it can be considered a decent 3 star.
Close to the entrance of the highway that connects to Verona, with free parking. Good complimentary breakfast, even though hot beverages must be purchased at the bar separately.
The only downsides are the old and tired furniture in the rooms and the reception personnel, somewhat unpleasant.

All in all, a value choice for a short stay near by Verona.

  • Stayed: September 2011, travelled on business
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Thank LukeOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Turismo

Address: Via Nazionale 58, 37036 San Martino Buon Albergo, Italy (Formerly Hotel Turismo)
Phone Number:
Region: Italy > Veneto > Province of Verona > San Martino Buon Albergo
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in San Martino Buon Albergo
Price Range: £44 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Turismo 4*
Number of rooms: 74
Official Description (provided by the hotel):
The Best Western Hotel Turismo is the perfect solution for your staying in Verona! Just in front of the bus stop, only a few kilometers from the city of Verona, only 9 km, from the Trade Fair area, 14 km, and from Valerio Catullo airport,20 km, is the perfect solution for business and also leisure trip to Verona. It's a beautiful and stylish 4 stars Hotel and has 74 rooms to meet and exceed your needs. The big and free parking area is available for all our guests, and a cover garage is an optimal and comfortable free solution. Our staff is definitely one of our strengths and they are always ready to help you and at your disposal for any requests. Appreciated by all guests, our hot American breakfast buffet offers a lot of typical products of Verona area, homemade cakes with alternative flours, different type of milk and celiac, vegan food is always available. Fresh and home made juice available with Hurom Extractor. And for your successful business we have available 4 naturally light meeting rooms, from 5 up to 100 persons. In our restaurant / bar area there is the possibility to have coffee break, working lunch and cocktails, so you can have meetings and conferences with all comfort you require. ... more   less 
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Also Known As:
Best Western Hotel Turismo Province Of Verona, Italy

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