I should start this review saying that I have been in this hotel end of July and really enjoyed it. However, this time I have been there with my whole family (including two little children) and it was a nightmare. The room was far too small to start with. The service at dinner was the most arrogant I have ever experienced in my life. They made us really feel not welcome there as this hotel seems to be rather targeting business guests only. However, they had a special children dish on their menu. It was so incredibly small (a bit of fish with two spoons of vegetables for € 10!) that even my 2 year old little girl started crying when she had finished it in two seconds as she was still hungry. Housekeeping seemed not to work properly either: we found a hair in one of the towels and blood stains on the bed sheet which was on the sofa bed. But the most shocking happened when we woke up the next morning. We started scratching ourselves and didn't understand how this could happen as it was beginning of October already and we had not heard or seen any mosquitos. When we came back home the itchiness got even worse so that we went to the dermatologist. She diagnosed flea bites and gave us lots of medication, told us to wash everything we had in the hotel at 60 °C etc. We have terribly regretted to have stayed at this hotel and will never do it again.
- Official Description (provided by the hotel):
- The Mercure Lyon Charbonnieres is located in a leafy park, 5 km from the centre of Lyon and 2 minutes from the Lyon Vert Casino. With WiFi available throughout, the hotel also features the Cap Ouest restaurant with a terrace looking out towards the Monts des Lyonnais area (closed Saturdays, Sundays and public holidays). The restaurant will be closed from 09.08.08 to 24.08.08 inclusive. The hotel also offers three modular meeting rooms with a total floor space of 150 sqm. ... more less
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