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“Do not try the Alpha Holiday package”
2 of 5 bubbles Review of Mercure Annecy Sud

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Mercure Annecy Sud
Ranked #2 of 4 Hotels in Seynod
Berkhamsted, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Do not try the Alpha Holiday package”
2 of 5 bubbles Reviewed 25 July 2014

have just returned from a package holiday with Alpha Holidays which included a 5 night stay in this hotel, arrived first night & dinner was appalling,(was told its because no time to plan)second night was an extension of first night,but no excuses,was so bad that coach driver(company rep) removed himself from party & hid away to have his meals separate (but had to pay extra for this service!)the rest of week was ruined by having to come back to the hotel for what can only be described as inadequate at best or very poor representation of French food that I have ever had the misfortune to try. I will add that i rang the head office of Alpha holidays. on the day after my first night & was given assurances that the situation i had concerns about would be resolved.It was not. I do hope that Alpha holidays & all their potential customers get to read this revue !!!!.

Room Tip: Do not, if you can avoid it, have the food.
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  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank victormcd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review, 4 August 2014
Dear Sir, Madam,
By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.
Looking forward to welcoming you shortly in one of the hotels of the Mercure network.
Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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418 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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  • Dutch first
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English first
Burgos
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

I was at mercure Annecy Sud last March for few days. A very clean and calm hotel. The staff of the hotel was always very helpful. They were always smyling and ready to point you out some places to visit in Annecy and how to get there.
Rooms were clean and big enough and very good breakfast.
I stayed for business and I would advice people in the same situation to go to this hotel, but it is also ok to go with friends or family.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pascu18786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review, 6 April 2014
Google Translation
Monsieur,
Vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et nous vous en remercions.
Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous et nous ferons part de vos commentaires à nos collaborateurs.
En espérant vous revoir très bientôt parmi nous.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 bubbles Reviewed 17 February 2014

Another review mentioned that this must be the worst Mercure in France and I would certainly believe so.
It is far worse than all the current Ibis hotels which are supposed to be a lower brand of the Accor group.

It starts well though. The entrance lobby has been renovated and feels spacious and clean. The restaurant area is also pretty new and though nothing fancy feels clean.
But then everything starts to crumble.

First, reception. No welcome, no smile, nothing. Our package was supposed to include a bottle of water and some "gift" but we got nothing. Never mind, we were too tired to make a fuss over freebies and thought if needed would ask for water later on.
Then the worst came: the room.....
The carpet is perhaps 30 years old, stinky and disgusting. The toilet bowl is certainly the same age and constantly smelled of urine....
Furniture is all worn down and badly kept. And mattress was a joke, could almost feel the springs....
Some slight attempt to modernize the room can be seen but overall it felt like entering a room from the 70s with a constant foul smell....

We bore with it only because rate was good and included breakfast which quality was acceptable. But we should have suspected that such a rate for a Mercure was just going to be a disaster.
But initially we thought that the price was due to its location, being far away from downtown in a remote area with nothing in the neighborhood and pretty much only accessible by car.
Moreover pictures were very deceiving showing some pretty new rooms on the website.

Overall this has been one the worst hotel I ve been in a long time. The rooms definitely need a complete revamp and are totally outdated.
Service is bad, location is bad and even with a very low rate I would not come back since going back to the hotel felt like everything but going for a nice rest.
Time for renewal for this place or just downgrade to 1 star level.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FERU06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Annecy_Sud, Directeur général at Mercure Annecy Sud, responded to this review, 18 February 2014
Google Translation
Nous vous remercions d'avoir partagé votre expérience sur notre hôtel.
Nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos attentes, et nous vous prions d'accepter nos plus sincères excuses.

Didier PERILLAT
Directeur.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Seynod hotels

England
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 15 February 2014 via mobile

Staff friendly, reception area pleasant but then Beware! - the rooms bear little resemblance to the photographs on the website and are very dated, but worse dirty and dark. Poor management/standards. No matter how dated you can clean a room properly and if you provide tea/coffee facilities cups would be useful!!!!!

Fortunately we only had to endure one night en route to the Alps - had the journey been better and we arrived earlier we would have left immediately! Would certainly never return. Worst stopover on many a trip to the alps.

Stayed February 2014, travelled with family
Helpful?
3 Thank MXPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Annecy_Sud, Directeur général at Mercure Annecy Sud, responded to this review, 18 February 2014
Google Translation
Nous vous remercions d'avoir partagé votre expérience et votre avis sur notre hôtel.
Nous sommes désolé que la prestation n'ait pas été à la hauteur de vos attentes, et nous vous prions d'accepter nos plus sincères excuses.

Didier PERILLAT
Directeur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amstelveen, The Netherlands
Level Contributor
234 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed 20 December 2013

Decent 3-star hotel

Stayed here for one night as a stopover hotel on our way to the Alps. Was lucky to read a review on Tripadvisor stating that the hotel we booked first did have a parking garage which was too low for cars with a skibox on the roof. Phew...

Well, the mercure has a safe ground parking area with a gate that locks at night. It was a bit of a hassle to find the driveway to the hotel but once there the looks of the hotel were what you might expect from a 3-star hotel.

The reception staff spoke perfect English, were very friendly and had arranged us an interconnecting set of rooms. Very convenient when travelling with kids and dog.
The beds are comfy, shower in need of some modernisation but clean and hot, room looking a bit 80's style but everything is working so no problem whatsoever.

We had dinner in the hotel too. Good price/quality leverage. The hamburger was superb and very popular! Really tasty. The salmon was a bit dryish but okay.

All in all what you may expect when paying EUR 88 per room per night.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Moramare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review, 4 February 2014
Dear Madam,Dear Sir,

We are very glad to know that you spend a good stay in our Hotel and thank you very much for the time you take to right it.

We will welcome you with a great pleasure for your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 11 October 2013

I stayed here for one night during a trip through France. It is a mercure hotel, so if you have stayed in this chain before you know what you are getting - if not then expect a nice but basic room, a bar and normally a good quality restaurant. I was not disappointed. A nice comfortable room, friendly staff throughout the hotel who appreciated some French but were happy to assist in English. Secure parking overnight. The restaurant served great food at a reasonable price.
A great place for a night or two in Annecy.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review, 4 February 2014
Dear Sir,

We are very glad to know that you spend a good stay in our Hotel and thank you very much for the time you take to right it.

We will welcome you with a great pleasure for your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 9 October 2013

This has to be the worst Mercure hotel ever. Travelled through France and this chain of hotels is fairly good...but not this one. It was a comedy of errors. Booked us group of 4 into wrong rooms from what we booked on line, Lights were not working, hot water stopped on 3 occasions from a stay of 5 nights, breakfast staff rude and who eats cold (almost frozen) boiled eggs for breakfast??? The service staff does not speak English and there is no English menu. So better you do speak French or have a dictionary available.Thanked the Almighty on leaving

Room Tip: Try a different hotel preferably....
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SAQ777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review, 18 June 2014
Dear Sir, Madam,

By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Annecy Sud

Property: Mercure Annecy Sud
Address: 76 Avenue d Aix les Bains | BP 2, Seynod Cedex 02, 74602 Seynod, Annecy, France
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Annecy > Seynod
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Seynod
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Annecy Sud 3*
Number of rooms: 66
Official Description (provided by the hotel):
Far away from the stressful urban life (2.5km). Near the lake and the old town centre. A delightful hotel with 66 rooms, swimming pool, restaurant with shady terrace and bar with an open fire. Free outdoor parking. Conference rooms. ... more   less 
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Also Known As:
Mercure Hotel Annecy Sud

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