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“Eine große Enttäuschung!”

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Akzent Hotel Franziskaner
Ranked #1 of 3 Hotels in Dettelbach
Reviewed 21 June 2009

The 4* from this hotel are a wonder, how they are achieved.
The good: the hotel looks nice, inside is relatively clean. I'll explain below what "relatively" means. Service is ok, generally friendly. Beds where ok, although small.It's not worth it's price at all.
The bad: I stayed there with my partner for a night. The room had a view into the neighbour house, which was VERY close. Bathroom was quite small, with a shower "area", delimited by a curtain, because there was no shower tub. The "wellness paradise" is a joke, the size of an apartment. The steam bath did not work and the sauna had no control for temperature. There was no one from the hotel there to help the guests out. The only living things were 2 bugs at the showers. Big bugs. Then we wanted to try out a room that had the SPA sign on it. It was basically a bath tub and it wasn't even cleaned out after last visitors (as i said, there was no one from the hotel's team around). Bottles and glasses and messed up towels were all over the place. But bathing foam was not. The candles were empty as well. Instead of music (loudspearks were just as deco), we relaxed at the sound of a broken vent that was making a horrible loud noise you could hear 2 rooms further, in the sauna. If 4 guests are in the "wellness paradise", it starts to be crowdy. The next day we served breakfast at the hotel. They had exactly 4 types of salami, one type of ham, 2 of cheese and 3 sorts of jam, all from the cheapest quality you can find on the market. A lady was preparing scrambled eggs; we had to wait 15min for them (probably had to run behind the hen to grab the eggs...). The fruits were still a little raw; again, very poor quality.
Overall, an unexpected bad experience that should not happen in a 4* hotel.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Josephine_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThomasDauenhauer, Inhaber at Akzent Hotel Franziskaner, responded to this reviewResponded 23 July 2014
Google Translation

Herzlichen Dank für Ihre Bewertung und Ihren Aufenthalt im
Akzent Hotel Franziskaner in Dettelbach, sowie für die Übermittlung Ihrer Kritik,
aber auch für die Zeit, die sie sich dafür genommen haben.

Informationen unserer Gäste sind für uns sehr wichtig. Wir erhalten dadurch die Möglichkeit, unsere Leistungen immer wieder zu überprüfen und zu verbessern. Hauptziel unserer Unternehmensphilosophie ist es, jeden Gast rundum zufrieden zu stellen.

Wir bitten Sie die mangelnde Aufmerksamkeit unserer Mitarbeiter, sowie den unzureichenden Service während Ihres Aufenthalts vielmals zu entschuldigen. Die von Ihnen beschriebene Situation entspricht keineswegs dem Standard unseres Hauses, denn gerade die Freundlichkeit und Zuvorkommendheit unserer Mitarbeiter sowohl Einzelreisenden als auch Familien gegenüber lässt viele Gäste immer wieder unser Haus wählen.
Wir dürfen Ihnen versichern, dass wir die von Ihnen angesprochenen Probleme, auch Dank Ihres Hinweises, abstellen konnten.

Uns ist es sehr wichtig jedem Gast immer etwas mehr zu geben, als er von uns erwartet, daher freuen wir uns, wenn Sie uns zu Ihrem nächsten Aufenthalt in Dettelbach erneut die Möglichkeit geben, Sie von unseren Leistungen überzeugen zu können.


Mit freundlichen Grüßen aus dem schönen Dettelbach im fränkischen Weinland
Ihr Thomas Dauenhauer

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Reviews (87)
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5 - 11 of 87 reviews

An Agoda Traveller
Reviewed 11 May 2009

  • Stayed: May 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank An Agoda Traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 27 September 2017 via mobile
Google Translation

Stayed: September 2017, travelled as a couple
1  Thank Klaus677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017
Google Translation

  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank FS-Fotografie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
163
Reviewed 6 August 2017 via mobile
Google Translation

Stayed: August 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017
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Room Tip: weitersuchen, nur im notfall.
See more room tips
  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Guntram F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2017
Google Translation

Stayed: January 2017
5  Thank Werner R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Akzent Hotel Franziskaner

Address: Wallfahrtsweg 14, 97337 Dettelbach, Bavaria, Germany
Region: Germany > Bavaria > Franconia > Lower Franconia > Dettelbach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
Ranked #1 of 3 Hotels in Dettelbach
Price Range: £93 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Akzent Hotel Franziskaner 3.5*
Number of rooms: 33
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