Recently stayed at Hotel Alize for three nights and had a great stay. Rooms are very clean and comfortable, two pillows, one firm and one soft - lovely. Tea tray in room an added bonus. Breakfast delicious, a choice of both hot and cold dishes with a variety of juices, cereals, breads etc. all of a high quality. All staff encountered were professional and polite. Can certainly endorse the 4 star rating awarded by the tour company.
Dear Mutti19,
Thank you so much for taking the time to share your positive feedback about your recent stay at Hotel Alize. We are thrilled to hear that you had a great experience during your three-night stay.
It's fantastic to know that you found the rooms to be clean and comfortable. We understand the importance of a good night's sleep, and we're pleased that the dual pillow options met your preferences. We're also glad you enjoyed the tea tray in your room – those little extras can make a big difference.
Our breakfast team will be delighted to hear that you found the breakfast options delicious and of high quality. We strive to provide a diverse selection to cater to different tastes, and we're pleased to have met your expectations.
Your compliments about our professional and polite staff are truly appreciated. We believe that excellent service is a key aspect of a memorable stay, and it's rewarding to hear that our team made a positive impression on you.
Once again, thank you for choosing Hotel & Aparthotel Alize Mouscron, and we look forward to welcoming you back in the future. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know.
Warm regards,
Didier DE WEERDT
Owner
We have just returned from the hotel after a stay of 3 nights with Just Go for a Christmas trip. A lovely warm hotel with very comfortable rooms. A very good breakfast with plenty of choice. There were plenty of excellent places to eat very close to the hotel so a good location. One little niggle, the shower in our bathroom had to be run for quite a while for the hot water to come through, maybe some change to the plumbing?
Overall an excellent hotel and Christmas break.
Dear pattistones0581
Thank you for sharing your feedback following your recent Christmas trip with Just Go. We're delighted to hear that you had an enjoyable stay at our hotel and that you found it warm and comfortable.
It's great to know that you appreciated the variety and quality of our breakfast offerings. We understand the importance of starting the day right with a satisfying meal, and we're pleased to have met your expectations in this regard.
We appreciate your positive comments about the hotel's location and the abundance of excellent dining options nearby. Providing a convenient and enjoyable experience for our guests is one of our priorities, and we're glad you found our location suitable.
We apologize for the inconvenience you experienced with the hot water in your bathroom. But we were busy with the complete renovation of heat water production, which implicated that you had to wait a little bit longer for the hot water. But meanwhile, works are finished and hot water is arriving really fast !
We are thrilled that, despite this minor inconvenience, you still had an excellent Christmas break at our hotel. We genuinely value your feedback, and it serves as motivation for our team to continue providing outstanding service.
Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else you'd like to share or discuss, please don't hesitate to contact us.
Warm regards,
Didier DE WEERDT
Owner
We know this hôtel for many years now. We are Always very pleased to stay in this place. We warmly recommand this hotel. People IS very kind with customers. Rooms are clean and matress very comfortable.
Breakfast is very good. You have a wonderful choice.
The hotel is very well located in Mouscron.
Do not hésitate to stay there.
DearVenusmiami
Thank you so much for your longstanding loyalty and for taking the time to share your positive experiences with our hotel. We are delighted to have been a part of your journeys over the years, and your kind words truly mean a lot to us.
It is wonderful to hear that you consistently enjoy your stays with us. Our team takes great pride in providing excellent service, and your mention of our staff's kindness is particularly rewarding. We believe that a warm and welcoming atmosphere is essential for a pleasant stay.
We're also pleased to know that you find our rooms clean and the mattresses comfortable. Ensuring a comfortable and relaxing environment for our guests is a top priority for us.
Your appreciation of the breakfast options and the variety offered is fantastic to hear. We strive to provide a diverse and delicious selection to cater to different preferences.
The fact that you find our hotel well-located in Mouscron is appreciated, as we aim to offer convenience to our guests.
Thank you for recommending our hotel warmly. We truly value your continued trust and patronage. We look forward to many more years of welcoming you and ensuring your stays are enjoyable.
Safe travels, and we can't wait to welcome you back!
Best regards,
Didier De Weerdt
Owner
We spent an excellent few days here. The hotel is in a superb town centre location. Rooms were spacious and well appointed. The restaurant was open and stylish with a superb breakfast choice. We didn’t use the bar or restaurant for dinner but they looked inviting. Staff were brilliant (helpful and friendly throughout our stay). We would happily stay here again and commend the hotel to others.
Dear broadside,
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had an excellent experience and that you enjoyed your time with us.
We're thrilled to know that you found our hotel's town center location to be superb, and that the spacious and well-appointed rooms met your expectations. We're also pleased that you had a positive experience with our breakfast options.
Your kind words about our staff being helpful and friendly are greatly appreciated. Providing exceptional service is one of our top priorities, and we're pleased to hear that our team made your stay even more enjoyable.
We are grateful for your recommendation and that you would happily stay with us again. It's wonderful to know that you would also commend our hotel to others.
Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there is anything more we can do to make your next stay even better, please don't hesitate to let us know.
Warm regards,
Didier DE WEERDT
Owner
I, along with a party of 40 stayed at this hotel as part of Leger Battlefield Tours.
The rooms are excellent and have all amenities required, including safe, shower gel, shampoo, hairdryer etc.
Lift to all floors.
Check in was extremely simple and hassle free.
Staff were amazing and very helpful and spoke English well.
The bar stock some lovely Belgian draft including Leffe.
The Town have some lovely restaurants within walking distance of the Hotel. Would highly recommend La Cloch.
They managed to cater for 22 of us, by walking in with no reservation.
Breakfast at the hotel is lovely and have a variety of food available, you wont go hungry.
They have a good feature where you can get a ,,€5 bar voucher for every day you don't want your room serviced.
There's not much more to say - anyone that writes a negative review about this hotel must be expecting the hilton or ritz - its fabulous.
Dear 203gavinh,
Thank you so much for taking the time to provide your feedback about your recent stay at our hotel as part of the Leger Battlefield Tours. We're thrilled to hear that you and your party of 40 had such a positive experience with us.
It's wonderful to know that you found our rooms to be excellent and equipped with all the amenities you needed. We're proud to offer a hassle-free check-in process and are delighted to hear that our staff's service exceeded your expectations. We take pride in ensuring that our team is both helpful and proficient in English to enhance our guests' experience.
We're pleased to hear that you enjoyed our bar's selection of Belgian draft beers, especially Leffe, and that you had the opportunity to explore the local restaurants within walking distance of the hotel. La Cloche seems to have made quite an impression!
Our team strives to provide a diverse and satisfying breakfast to kickstart your day, and we're delighted that you left satisfied. The €5 green voucher for opting out of room service is a feature we introduced to both reward our eco-conscious guests and provide a little extra value during your stay.
Your closing remarks are much appreciated, and we're glad that you recognize the value and quality we offer. While we may not be the Hilton or the Ritz, we aim to provide a fabulous experience for all our guests, and it's wonderful to hear that you found it to be just that.
We look forward to welcoming you back in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Safe travels, and thank you again for your kind words!
Warm regards,
Didier DE WEERDT
Owner
