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Mart J

A wonderful holiday with our family in a fantastic place.

5.0 of 5 bubblesReviewed 4 weeks ago
In the month of May we spent 10 days with our family and grandparents at Hotel Albatros Palace in Port Ghalib. Port Ghalib is located in southeast Egypt. From the airport it is just under 20 minutes by bus. The hospitality in this resort is perfect. You can taste everything and see that everything is done to give guests an unforgettable stay in the sunny resort on the Red Sea. You can also indulge yourself culinary. There is a varied range of delicious and sometimes eye-catching dishes every day. The service is extremely friendly and helpful. The resort has several hotels where you can eat. There are plenty of tables to sit down both inside and outside. When it was our son's birthday, we got a delicious birthday cake. The next day we were offered a VIP meal. The food was now served for us and we didn't have to scoop it up ourselves. Everything was taken care of down to the last detail.
The resort has a number of freshwater and saltwater swimming pools where our children could be found for many hours every day. When they weren't in the pool, you could find them in the water park where eight different types of slides provided lots of fun and thrills. Everywhere you could get drinks and food or snacks. Bottled spring water was also widely available.
One of the highlights was snorkeling. Via a jetty that protruded about 100 meters into the sea, you reached the edge of a coral reef. Here swam the most wonderful fish of all shapes, sizes and colors. A turtle also popped up every now and then. We snorkeled, but we also met several divers.
The rooms were neat and spacious. Everything you need was there and daily the beds were made and the towels were changed.
For us as a family, Hotel Albatros Palace has been a fantastic and unforgettable experience and we still remember it fondly. We can highly recommend this resort if you are also looking for a place on the Red Sea where it is wonderfully warm 365 days.
Date of stay: April 2024
Room Tip: Neem slippers mee want de tegels kunnen heet worden in de zon.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samy El Rawy, Guest Services / Front Office at Pickalbatros Palace Hotel - Port Ghalib, responded to this review
Responded 3 weeks ago
Dear Our Valued Guest,
Thank you for choosing our property and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do and serves as a constant reminder of why we love what we do.
We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable, exceptional and memorable.
Once again, thank you and we are looking forward to welcome you back soon to your second home, Pickalbatros Palace Port Ghalib,

Best Regards,
The Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (3,004)
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    10 - 15 of 3,004 reviews
    Reviewed 4 weeks ago via mobile

    Unfortunately not the hotel we expected to be. No 5 stars worth it at all.
    Personel not too good in English but oké.
    It all started with a room where the shower came not above my shoulder. I'm almost 2meters. After asking for a roomchange the next day, the other room had a shower which also was not high enough and it was not movable in height and close to the harbour, so we said we would keep ours. However our fridge didn't cool the drinks, so another visit to the reception. I think they've changed 2 refridgerators, and in the end it worked. My girlfriends medication didn't get cooled all that time!
    Dinner at the Olive is minimal, especially at lunch. Personel is not working with a smile as if they don't like to work.
    Lunch at the souq al hana is good.
    Last night we had a good meal at the Cardamom restaurant. Unfortunately a bottle of red wine was dropped on the floor which can happen and some wine came on my trousers. The manager applogised immediately and told the trouser would be picked up the next morning at 9 to get cleaned. Waiting from 8:55 till 9:25.... Another visit to the reception and eventually at 9:35 it was picked up.
    The drinks are not great if you want a cocktail and there is not much available.
    So... sofar. Not a hotel I would recommend.
    For snorkling I think it's a good spot, but hospitality and drinks and food.... maybe 3.5 stars but no 5.

    Room tip: Better to spend your money at another hotel
    Date of stay: May 2024
    Trip type: Travelled as a couple
    Thank DennisU1971
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Salah El sayed, Guest Services / Front Office at Pickalbatros Palace Hotel - Port Ghalib, responded to this reviewResponded 1 week ago

    Dear Our Valued Guest,

    Thank you for choosing our property and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do and serves as a constant reminder of why we love what we do.
    We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable, exceptional and memorable.
    Once again, thank you and we are looking forward to welcome you back soon to your second home, Pickalbatros Palace Port Ghalib,

    Best Regards,
    The Hotel Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago

    Everything it’s ok. Enterteiment team is very freindly. Eats i perfect. Roma is big and clean. Water in swimming pool very hot. Evrething is in plus. ➕. Aquapark and playground for children is very nice, personal hotel is very friendly. Show every day is good

    Date of stay: May 2024
    Trip type: Travelled with family
    Thank Roving67441170539
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Samy El Rawy, Guest Services / Front Office at Pickalbatros Palace Hotel - Port Ghalib, responded to this reviewResponded 4 weeks ago

    Dear Our Valued Guest,
    Thank you for choosing our property and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do and serves as a constant reminder of why we love what we do.
    We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable, exceptional and memorable.
    Once again, thank you and we are looking forward to welcome you back soon to your second home, Pickalbatros Palace Port Ghalib,

    Best Regards,
    The Hotel Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 weeks ago

    Ewerything its ok. Animations very nicy. Beach its very nice. Room its beutiful a and clean. Nice gardens. Drinks good.Good room good tayem in otell me habe her Li well cameg heer agin i lakiet my tam heer habe taim anmethen good aktev ha ee taim

    Date of stay: May 2024
    Trip type: Travelled with friends
    Thank Voyager17897102355
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Samy El Rawy, Guest Services / Front Office at Pickalbatros Palace Hotel - Port Ghalib, responded to this reviewResponded 4 weeks ago

    Dear Our Valued Guest,
    Thank you for choosing our property and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do and serves as a constant reminder of why we love what we do.
    We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable, exceptional and memorable.
    Once again, thank you and we are looking forward to welcome you back soon to your second home, Pickalbatros Palace Port Ghalib,

    Best Regards,
    The Hotel Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 May 2024

    Good hotel , super ! Tasta food in the restaurant ! Staff very friendly! Swimming pool nice clean ! Weather îs normal . Antinațională te-am super ! Apartament îs very Clean and good ! Very nice place FOR snorkeling! All îs perfect we Like it !!!

    Date of stay: May 2024
    Trip type: Travelled with family
    Thank Matilda R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Samy El Rawy, Guest Services / Front Office at Pickalbatros Palace Hotel - Port Ghalib, responded to this reviewResponded 4 weeks ago

    Dear Our Valued Guest,
    Thank you for choosing our property and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do and serves as a constant reminder of why we love what we do.
    We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable, exceptional and memorable.
    Once again, thank you and we are looking forward to welcome you back soon to your second home, Pickalbatros Palace Port Ghalib,

    Best Regards,
    The Hotel Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 May 2024

    Very good animation and I like the service so much and Adam team at the beach are so good food is perfect and every thing round you is clean and beautiful and swimming pool is very good and very friendly staff and very beautiful land scab I like it so much

    Room tip: I love the palace hotel at portghalib
    Date of stay: May 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Doomany S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Mohammed Kamal, Other at Pickalbatros Palace Hotel - Port Ghalib, responded to this reviewResponded 7 May 2024

    Dear Our Valued Guest,
    Thank you for choosing our property and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do and serves as a constant reminder of why we love what we do.
    We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable, exceptional and memorable.
    Once again, thank you and we are looking forward to welcome you back soon to your second home, Pickalbatros Palace Port Ghalib,

    Best Regards,
    The Hotel Management

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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