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“Poor value for money”

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Movenpick Hotel Den Haag - Voorburg
Ranked #1 of 2 Hotels in Voorburg
GreenLeadersPlatinum level
Reviewed 29 January 2014 via mobile

This hotel is uncomfortable.

Wifi was so poor, it was practically unusable. The hotel staff did nothing useful to improve wifi.

I was charged almost 200 euros for 1 night. I don't believe it's worth more than 60 euros per night.

The heating did not work despite the temperature being on 30 and the fan being on. I felt cold all night.

The bed mattress and linen were uncomfortable.

I connected my mobile phone to one of the power outlets but when you switch off the lights to sleep, it cuts power to the electric sockets. I found an uncharged mobile the next morning.

Just a poor experience overall. It puzzles me how anyone could rate this place anything more than the minimum.

The staff are incompetent, unfriendly and unhelpful.

For almost 200 euros, this is - to say the least - a disgrace.



Stayed: January 2014, travelled on business
1  Thank TheTraveller641456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvoorburg, Quality Manager at Movenpick Hotel Den Haag - Voorburg, responded to this reviewResponded 31 January 2014

Dear Sir, Madam,

Thank you for your feedback of your stay with us.
We feel very sorry that your stay did not meet your expectations.

It is very important for us to check what has happened during your stay and all feedback that we receive is taken seriously.

We would like to get in touch with you to go through the details of your stay.
If you could please send your contact details to my email: Marit.Arkesteijn@Moevenpick.com

Thank you.
Kind regards,
Marit Arkesteijn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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199 - 205 of 977 reviews

Reviewed 17 January 2014

Stayed 4 nights here on business and the overall facility is very good for a business trip. The room was large and very functional, the dining area and bar were staffed by excellent employees who were very willing to help in any way that they could and the food served was very nice. The hotel is let down by its approach to wifi. It advertises free wifi but the catch is that you need to sign up every four hours, the alternative is to pay for wifi per 24 hours. The actual performance of the wifi was unacceptable for a hotel that is focused on the business traveller. Skype calls would drop in and out, page load times were horrendous. It is a shame as this is the only criticism of the stay but it is a significant issue for a traveller.

  • Stayed: January 2014, travelled on business
    • Value
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Thank Michael Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvoorburg, Quality Manager at Movenpick Hotel Den Haag - Voorburg, responded to this reviewResponded 31 January 2014

Dear Sir, Madam,

Thank you very much for your review for the Mövenpick Hotel Den Haag-Voorburg.
We are pleased to hear that you enjoyed your stay with us. And we will use your feedback with our next quality meeting in order to improve our service & quality.

We hope to be able to welcome you again in our hotel in the near future.

With kind regards,
Marit Arkesteijn
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

I stayed here 4x nights on Business while in the Netherlands. I like this hotel and have stayed 2x previous times. It is conveniently located in a quiet part of the city, yet close to the major highways in this part of western Holland, so this hotel can easily be used for access to many major cities in the western region (i.e The Hague, Rotterdam, Delft etc). The rooms a large and well appointed, WIFI is free in entire hotel and food is great. Breakfasts are very good with large variety. Room service also offers several options, plus a snack stand take-away restaurant is just 2 minutes walk from the hotel, offering many additional great quick options. The Staff is always very helpful. This Hotel also sits right across from a major train station so this adds additional convenience for access and travel, but rooms are not noisy so building is well insulated..

  • Stayed: October 2013, travelled on business
    • Value
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Thank ONE-CAN-TRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvoorburg, Quality Manager at Movenpick Hotel Den Haag - Voorburg, responded to this reviewResponded 8 January 2014

Dear Sir, Madam,

Thank you very much for your review for the Mövenpick Hotel Den Haag-Voorburg.
We are pleased to hear that you enjoyed your stay with us.
We are certain that comments like this will further motivate us to continue to strive to provide quality service to all of our valued guests.

We hope to be able to welcome you again in our hotel in the near future.

With kind regards,

Marit Arkesteijn
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

Don't come here for exceptional things.
The room was large, but has had better days. It was very clean, but its not shiny new.
The mattress in room 208 was too soft and I felt the springs right through it - despite that I had a very good sleep (on the bedside that probably hasn't had much sleep since most guests were probably business and alone).
The restaurant was ok, not a very large selection and rather long waiting times. The food is ok, not very refined, but tasty.
The breakfast lacks fresh orange juice and is set up at different buffets, so that took me a while to get to know where everything is.
The staff is VERY friendly which made my stay above average, but not "Very Good".
The location is quite handy if you need to be in Voorburg, Rijswijk or Nootdorp. Parking spaces outside the hotel are free but get filled quickly at night.
Get a room away from the railway station and away from the elevators.

Room Tip: Get a room away from the railway station and away from the elevators.
See more room tips
  • Stayed: November 2013, travelled on business
    • Value
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Thank SabbeRubbish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvoorburg, Quality Manager at Movenpick Hotel Den Haag - Voorburg, responded to this reviewResponded 10 December 2013

Dear Sir, Madam,

Thank you very much for your review for the Mövenpick Hotel Den Haag-Voorburg.

All feedback that we receive from our guests is very important to us.
We will use your feedback with our next quality meeting in order to improve our service & quality.

We hope to be able to welcome you again in our hotel in the near future.

With kind regards,
Marit Arkesteijn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

I booked this hotel because I am working in the area for a few weeks. I don't like large corporate hotels and for me the Moevenpick provides a little more personality. I have found the staff to be great, the breakfasts to be plentiful and varied and the rooms to be well equipped and spacious.

The train station is literally right outside the hotel and it's a 3 minute ride into Den Haag Central - so it's also great if you need to be in the city centre.

The old streets of Voorburg open up on the other side of the train station with a good selection of bars and restaurants.

Got to say that I found it much cheaper on Trivago, but either way it provides good value for money.

Room Tip: Ask for a room away from the lifts
See more room tips
  • Stayed: November 2013, travelled on business
    • Value
    • Location
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1  Thank Dutch1204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvoorburg, Quality Manager at Movenpick Hotel Den Haag - Voorburg, responded to this reviewResponded 21 November 2013

Dear Sir, Madam,

Thank you very much for your review for the Mövenpick Hotel Den Haag-Voorburg.

We are pleased to hear that you enjoyed your stay with us. We are certain that comments like this will further motivate us to continue to strive to provide quality service to all of our valued guests.

We hope to be able to welcome you again in our hotel in the near future.

With kind regards,

Marit Arkesteijn
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2013 via mobile

Stayed here for 1 night. Nice hotel with modern layout, the Moevenpick is right next to a station. I had a meeting next door so was perfect for me, but might not be central enough for all.

Room was nice and they had a fab tv with all the English channels on (inc BBC 3&4, C4 and sports. 4 hours free internet, then €15 for a day, but free was fine for email and checking the football scores.

The minibar is full and whilst I only had a bottle of water (€2.95) there were all the usual choices. Breakfast was expensive (€18), so I skipped it. Also, room service was a little overpriced, though tasty and the staff very friendly.

Overall very good but a little pricey.

Stayed: October 2013, travelled on business
Thank pds_oxfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvoorburg, Quality Manager at Movenpick Hotel Den Haag - Voorburg, responded to this reviewResponded 21 November 2013

Dear Sir,

Thank you very much for your review for the Mövenpick Hotel Den Haag-Voorburg.

We are pleased to hear that you enjoyed your stay with us.
We are certain that comments like this will further motivate us to continue to strive to provide quality service to all of our valued guests.

We hope to be able to welcome you again in our hotel in the near future.

With kind regards,

Marit Arkesteijn
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

This was my second time staying here, and it's a solid choice if you are visiting The Hague. Clean rooms, fairly comfortable bed and friendly staff. However, the service at the attached restaurant and bar are just atrocious. It takes forever to get served, and you are lucky to get what you ordered to begin with. It's a shame that such an otherwise nice property is attached to these two businesses as they really bring down the experience.

Room Tip: Try to get something away from the elevators. Nothing else of note (no views to speak of)
See more room tips
  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chuck C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvoorburg, Quality Manager at Movenpick Hotel Den Haag - Voorburg, responded to this reviewResponded 18 October 2013

Dear Sir,

Thank you very much for taking the time to share your experience in our hotel.

I sincerely apologise for your negative experience concerning the service in our bar & restaurant.
Your comments have been shared with our restaurant manager and team.

In order for us to take the specific measurements I would like to ask you when you have stayed with us.

We are certain that comments like this will further help us to continue to provide quality service to all of our valued guests.

Please do not hesitate to contact me personally before your next visit to our hotel so that I can do my utmost to ensure we provide you the service that you expect.

We hope to have the opportunity to welcome you back to our hotel in the future.

With best regards,
Marit Arkesteijn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Movenpick Hotel Den Haag - Voorburg

Address: Stationsplein 8, 2275 AZ Voorburg, The Netherlands
Region: The Netherlands > South Holland Province > Voorburg
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Voorburg
Price Range: £60 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Movenpick Hotel Den Haag - Voorburg 4*
Number of rooms: 125
Official Description (provided by the hotel):
Situated opposite Voorburg Railway Station, this modern hotel offers elegant rooms, a restaurant and comfortable lobby on the edge of The Hague. It is only 20 minutes' drive from Rotterdam and offers Wi-Fi free of charge. The Movenpick Hotel Voorburg offers luxurious accommodation in Voorburg, near the well-known city of The Hague. Enjoy direct connections with the main motorways A12, A4 and A13. The tastefully decorated guest rooms are provided with many comfort and are all accessible for disabled guests. This non-smoking hotel has a stylish lobby where you can relax with a drink. The attractive restaurant serves a wide variety of dishes and Swiss specialties. Weather permitting, the outside terrace with its large parasols is a great place to unwind. ... more   less 
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Also Known As:
Moevenpick Den Haag - Voorburg Hotel Voorburg
mövenpick The Hague
Moevenpick Hotel The Hague

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