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“Dirty”

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The Pembroke Arms Hotel
Ranked #1 of 1 Hotels in Wilton
Certificate of Excellence
Tunbridge Wells
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Dirty”
Reviewed 21 June 2009

Dirty, tired and stupidly expensive is the best way to describe this place. We checked in only to find pubic hairs on the sink and stuck to the tiles in the shower, the bathroom had thick dust along the skirting too. I picked up a towel and found it had yellow stains all over it. I would have normally walked out in disgust but we had a wedding in Wilton that afternoon and this was the only place to stay.

They wanted £140 B&B, I stay away at least 2 nights a weeks and often pay £50-£60 a night for far superior accommodation and of course clean. Having spoken with the owner regarding my issues, he was rude and seemed surprised that I wanted to complain. Upon questioning him how he would feel about staying at a hotel and finding the bathroom in this state, he stated that it would not bother him and he would not complain. This confirmed my thoughts; his level of hygiene is reflected throughout the hotel. I understand they do have “nicer” rooms, however the place just is awful in my opinion.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JonnyTunbridgeWells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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PLYMOUTH DEVON
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 May 2007

overpriced room rates .twin room we had was the size of a single,very cramped.television un watchable. sweets and fruit in room did not make up for lack of ambience. however room was clean and breakfast good.did not try dinner as that again looked to expensive

  • Liked — breakfast
  • Disliked — room
  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank eddie4085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 2 July 2005

We stayed at this hotel for one Saturday night. It is a dreadful place, the decor is outdated, it needs repainting, the carpets need changing, and it is hugely overpriced. The rooms are small and very noisy as they are right on the main Wilton road. The windows have cobwebs and are difficult to open - I doubt if they have been used for a long time. We were charged £160 for a 'family room' which was supposed to contain a suite i.e. an area for children and an area for us. Instead we were all cramped into one small attic room where there was barely enough room to put our bags down. The fixtures and fittings are straight out of an early 1980's nightmare. For such substandard, outdated, poor accomodation the price is an outrageous rip-off. It would be expensive at a quarter of the price.

Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pembroke Arms Hotel

Property: The Pembroke Arms Hotel
Address: Minster Street, Wilton, Salisbury SP2 0BH, England
Region: United Kingdom > England > Wiltshire > Salisbury > Wilton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Wilton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Pembroke Arms Hotel 4*
Number of rooms: 8
Official Description (provided by the hotel):
In the heart of the beautiful Wilton Estate, The Pembroke Arms offers bedrooms, a restaurant & bar, plus elegant function rooms which are perfect for weddings or conferences. Our intention is to offer a relaxed, friendly and top-notch service in enticingly quirky surroundings - the hotel is furnished with beautiful, colonially-themed furniture from Rajasthan, supplemented with items from local suppliers and antique dealers. Our restaurant menu also makes the most of fresh, locally-sourced produce, creating delicious, excellent quality dishes that appeal to all.We are not a stuffy, corporate hotel group; we have an unconventional style which won't fail to impress as you step through the door; a passionate and obliging style of service that exceeds customer expectations. ... more   less 
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