Dirty, tired and stupidly expensive is the best way to describe this place. We checked in only to find pubic hairs on the sink and stuck to the tiles in the shower, the bathroom had thick dust along the skirting too. I picked up a towel and found it had yellow stains all over it. I would have normally walked out in disgust but we had a wedding in Wilton that afternoon and this was the only place to stay.
They wanted £140 B&B, I stay away at least 2 nights a weeks and often pay £50-£60 a night for far superior accommodation and of course clean. Having spoken with the owner regarding my issues, he was rude and seemed surprised that I wanted to complain. Upon questioning him how he would feel about staying at a hotel and finding the bathroom in this state, he stated that it would not bother him and he would not complain. This confirmed my thoughts; his level of hygiene is reflected throughout the hotel. I understand they do have “nicer” rooms, however the place just is awful in my opinion.
- Official Description (provided by the hotel):
- In the heart of the beautiful Wilton Estate, The Pembroke Arms offers bedrooms, a restaurant & bar, plus elegant function rooms which are perfect for weddings or conferences. Our intention is to offer a relaxed, friendly and top-notch service in enticingly quirky surroundings - the hotel is furnished with beautiful, colonially-themed furniture from Rajasthan, supplemented with items from local suppliers and antique dealers. Our restaurant menu also makes the most of fresh, locally-sourced produce, creating delicious, excellent quality dishes that appeal to all.We are not a stuffy, corporate hotel group; we have an unconventional style which won't fail to impress as you step through the door; a passionate and obliging style of service that exceeds customer expectations. ... more less
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