We visited The Elms today for afternoon tea. First impression from reviewing their website and other reviews was positive and I was therefore looking forward to our visit. Sadly from the start of our visit it was disjointed, slow and food quality was below average for what I would expect from a luxury hotel.
The tea was delivered well in advance of the food. After chasing the food eventually arrived but the sandwiches were stale, scones crumbly and poor choice of cakes.
We were served by most of the members of staff but not the same one more than once, which is why I think our service was disrupted.
The hotel did compensate us for this. However it would make be question whether I would visit this hotel again.
The facilities on offer are excellent for families but expensive given the service and quality of food.
- Official Description (provided by the hotel):
- The Elms Hotel, part of Luxury Family Hotels, is much loved by children and parents alike. Located in beautiful rural Worcestershire, this Queen Anne mansion boasts a family friendly spa, a fine dining restaurant and complimentary crèche.At The Elms Hotel and Spa, our aim is to ensure your family feels completely at home so that you can relax, have fun with the kids and enjoy grown-up time for yourselves. You’ll find locally sourced food, a family spa, gorgeous grounds and superb children’s facilities. ... more less
- Reservation Options:
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- Also Known As:
- The Elms Hotel Abberley
- The Elms Hotel And Spa
- Elms Hotel Abberley
- The Elms Abberley, Worcestershire