Today we are paying to leave this hotel and stay somewhere else. We didn't sleep at all during the first night due to the uncomfortable beds. The rooms are not as they are pictured, they are in a poor state of repair. Our bathroom door didn't even close!
We got up in the morning to find we both had multiple bites and managed to find the culprits- fleas. Nice.
Additional points- it states parking but there is none. We were told where to park by the staff and then taken out half way through dinner to move it. It also states special diets are catered for- this is simply untrue, even on request. Finally, it states air conditioning but you have to pay for this and it only works for a few hours at night, it is switched off the rest of the time.
When we wanted to leave the hotel the reception staff were rude and aggressive.
I wouldn't stay here again even if someone paid me, there are plenty of other gorgeous hotels around the lake that are worth your time- namely panoramica in salo and campanola in riva del Garda. Try those instead!!
- Official Description (provided by the hotel):
- Hotel firenze has been run by the isotta family for over 35 years. It is located in assenza di brenzone, a small village on the eastern shore of lake garda. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Priceline and Travel Republic (UK) so you can book your Hotel Firenze reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Firenze Lake Garda, Italy - Assenza