We stayed at the resort July 23 and 24. The grounds are wonderful and the rooms are very attractive. The food in the restaurant was great. Many of the staff were helpful and pleasant. Nevertheless, we had some experiences that were not acceptable. Before posting this review, we gave the proprietor the chance to address them, but we received no response.
Our biggest problem concerns the day manager, whom we had asked to make a reservation for Wednesday night July 24 for the restaurant Locanda del Cardinale. She told my wife twice and me once she had made the reservation. On Wednesday night, shortly before we left for the restaurant, I asked the reservation time: she replied it was between 8 and 8:30 pm. We got a cab (about a 15 minute trip) but when we got there the restaurant was closed. We wandered around for awhile thinking it might open late, but no, it simply wasn't open. It is our opinion (and it will have to remain an opinion and not a fact because the proprietor failed to respond to us) that she lied about making the reservation, not knowing it wasn't open. We called back to the resort and spoke to someone else who helpfully made us a reservation at another restaurant.
The next day was check-out. The same day manager had told us we could check out at 1 pm rather than noon. We went out into Assisi and got back at 12:30. We were told that our luggage had been removed from the room already but if we needed to go to the bathroom, we could. We saw that one of the handles on our luggage had been broken by the staff, who never told us they had broken it. We question why we were kicked out when we were told we could stay (and we are only talking about a half hour in any event); we doubt it was necessary to throw our luggage out of the room because the resort needed the room before 1 pm since it didn't seem very busy and otherwise the day manager wouldn't have told us we could stay until 1 pm. It certainly wasn't necessary to break on the handles on the luggage and then not tell us.
We also want to mention the inhouse restaurant service where we ate on July 23. As I mentioned the food was wonderful but the waiter was almost laughingly bad: very sweet but not up to the task, which is surprising since there were only two other tables that night. My wife had asked for a recommendation for the entree, between two choices. At the end of the meal, there was no entree at all but when she asked about it, she got both plates, even though she had asked for only one. We paid without complaint.
In all, it was a regrettably negative experience, and unnecessarily so. I regret the proprietor chose not to respond to us. I don't know how others' experience will be but one might be concerned about how we were treated and the failure of the resort to respond to our experience. Perhaps this means it believes our treatment was acceptable. We disagree.
- Official Description (provided by the hotel):
- If you love nature and wish to experience a really relaxing stay at close contact with it, then your ideal place is our Resort & Spa Le Dimore di San Crispino, immersed in the Umbrian country only a few kilometres from Assisi. San Crispino Spa and Resort is one of the principal destination spas in Umbria and is known for its total well-being. It focuses on personalized massage and skin care treatments, beauty, stress management, and fitness to help its guests achieve physical and mental balance and harmony. The Resort has an exclusive wellness centre, a comfortable indoor Spa perfect to restore and rejuvenate your body and mind through Finnish sauna, steam bath with aromatherapy, Jacuzzi, colour-therapy, fitness area and new, exclusive massage rooms made out of the ancient stables surrounded by nature where you may relax taking massages and oriental treatments. There is also access to a medical program. A personal trainer and customized fitness program are available upon request. Treatments highlighted in our customized packages include an olive oil treatment and massage, an antistress massage and a rejuvenating facial, just to name a few. Rediscover what ancient cultures such as the Egyptians and Romans have known about olive oil for centuries. It as an essential ally of natural beauty and has always been an integral part of Mediterranean cuisine and a source of good health. Some examples of unique seasonal treatments include the chocolate therapy - chocolate tasting and chocolate massage – which is in honor of Eurochocolate, for which Perugia is famous. ... more less
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- Also Known As:
- Garden Resort & Spa San Crispino Tordandrea, Italy - Umbria