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“Good location, nice staff, dreadful organisation & room layout”

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Canado Club Family Village
Ranked #2 of 2 Hotels in Donoratico
Rangsdorf, Germany
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good location, nice staff, dreadful organisation & room layout”
Reviewed 4 August 2013

I start with positives.
The staff were as helpful and friendly as they could be. Some fell short as they either lacked tools, knowledge or training.
Clean nice but small pool
Location is great, on the beach and within a short drive of nice towns etc.

On the negatives...
Toilet was stinking, I bought toilet cleaner, floor disinfectant etc which helped a little but a client should not have to clean a "fresh" room.
Ground floor apartments have a "garden" which is really just a dirty sandpit from which the kids will drag dirt through the apartment incessantly.
Air conditioning cost €70 a week but was useless.
Kitchen is tiny, 2 ring hob but with pots too large to use 2 at a time!
Room is a reasonable size but badly laid out with very uncomfortable furniture.
Worst of all is the buffet service if you take half board. We didnt and tried this on the last night. The food was clearly reworked scrap from the other restaurant. I normally can storm a buffet but this muck was frankly sickening. Desserts were good but starter, salad, main course was like 1970's school dinners.

Avoid!!!

Room Tip: Avoid ground floor rooms wuth the filthy sand pit. Also get a central located room, not one out on t...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kipperlug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (2)
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hampshire
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 August 2009

Cantiere Navale is in a great location directly on the beach. A car is usefull to see the sights of Tuscany. Wre made the most of the free bike hire at the complex to visit nearby towns/villages.

  • Stayed September 2008, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank AndyHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
milan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 July 2009

Rude and unprofessional personnel, no help with luggage. No lift. Smallest room we've ever stayed in. Miniclub is dangerous, as they have one adult looking after one big group of children between ages 2 and 12 (on their site they state that they divide children by age into different groups, but that’s not true at all). The only thing personnel will ever bother to ask you is to settle to bill, as soon as you arrive!

They "broke in" (with the door key!) to a room downstairs and took the safe away (with all papers, credit cards money etc..) people were left without any money, but management never offered to pay for their dinner or a drink, nor did they change the lock.

The dining hall was terribly hot most of the time (probably they didn't want to spend on air-conditioning), food was edible but not the cooked food (so just fruit, ham etc..were ok). Outdoor dining was not allowed. Sports facilities and team are basically non-existant and/or pathetic.

Cleaning personnel did their job. Beach is nice.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank suzannaMilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pickcupcake
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2009

We are students and were thrilled when we found such a great deal on lateminute.com. However, we were not so thrilled when we actually reached the hotel. Upon arrival they told us that we each owed an extra 40 euro for water and air conditioning and had to give them a 150 euro deposit! The hotel is pretty much in the middle of nowhere, so we had to go to the next town to get the cash.
The room seemed fine at first but after the first night we realized there was no housekeeping service. This would have been fine had we been aware but the sheet that told us about their services was in Italian. We kept the room clean, but we had ants everywhere!
Since the hotel is in the middle of nowhere, there are no stores around and the only food available is at their poorly stocked market, the pizzeria (which was quite good), or the expensive restaurant. If you want anything else and don’t have a car, you either have to call a taxi or walk to one of the neighboring towns (which are at least a mile away!)
The hotel also advertized a wide aray of facilities and activities, most of which seemed to be absent or closed.
Most of the staff tried to be helpful but did not speak very much English. The manager was the only one who spoke proficient English and seemed to be able to help us with specific problems, but simply didn't care and was absent most of the time.
To top it all off, they tried to charge us an extra 114 euro upon checking out. We asked what this charge was for, as we had prepaid with lateminute.com. The woman helping us did not speak enough English to solve the problem and we may have had to pay the extra charge if the manager had not walked in.
I would not recommend this hotel to anyone (especially if you don’t speak Italian)!!! We ran into a heap of unexpected charges and the staff was less the helpful.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pickcupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Canado Club Family Village

Property: Canado Club Family Village
Address: Localita Emilia Villa 361, 57022 Donoratico, Castagneto Carducci, Italy
Region: Italy > Tuscany > Province of Livorno > Castagneto Carducci > Donoratico
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Donoratico
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Canado Club Family Village 4*
Number of rooms: 168
Official Description (provided by the hotel):
Canado Club is the ideal place to offer your children a special and made to measure holiday, with fun activities that will keep them busy in a safe environment for many hours a day with entertainment services and qualified assistance. is the ideal place to offer your children a special and made to measure holiday, with fun activities that will keep them busy in a safe environment for many hours a day with entertainment services and qualified assistance. Canado Club welcomes its guests in comfortable two or three floor lodgings, surrounded by beautiful vegetation. Designed to assure maximum comfort in a sustainable environment, the entire Canado Club resort has been designed according to the principles of sustainable architecture and using only energy supplied by its own photovoltaic system, which makes the structure energetically independent. All vehicles circulating inside the resort are rigorously electric. Canado Club features a large covered parking area with video surveillance and shuttle service connections. Rooms and apartments are placed on the ground, first and second floors, with either a patio or a balcony, all furnished and decorated in modern marina style, and supplied with telephone, satellite television, safe, fully equipped kitchenette, air conditioning, and bathroom with shower and hairdryer. At the heart of the resort is a beautiful three-floor building with swimming pool, bar, three restaurants (one with a terrace with seaside view, one exclusively for kids, and one with a' la carte service), one pizza restaurant, self-service buffets, a store and an ice-cream shop. For those looking forward to taking care of their body even on holiday, there is the "Isola dei Pescatori" wellness area for complete relaxation in a beautiful natural setting. ... more   less 
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