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“Good trip but no sightings”

Dolphin Spotting Boat Trips
Ranked #2 of 10 things to do in New Quay
Certificate of Excellence
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Attraction details
Owner description: DOLPHIN SPOTTING BOAT TRIPS by New Quay Boat Trips, open April to October, weather permitting we offer 1 and 2 Hour dolphin spotting trips every day (with occaisional 30 and 90 minute trips) along the beautiful Ceredigion coastline. Your experience begins boarding from the historic pier at the picturesque fishing village of New-Quay, our large stable, purpose built passenger boats are skippered by experienced boat masters who will be keeping a look-out for the many bottlense dolphins who reside in Cardigan Bay in season. Your experienced skipper and guide will carry you saefly along the Heritage Coast to Cwmtydu on the 1hr trip while providing an informative talk on the wildlife and local history, while those choosing the 2 hour trip will venture to Ynys Lochtyn allowing you more chance to spot dolphins. On both you will observe seal haul-out areas and bird nesting sights, all the time you will be in a Special Area of Conservation and will be observing a voluntry code of conduct to avid distubance to the willife. Upon encountering dolphins your skipper will slow down or stop and position the boat to give all passenger the best view without causing any disturbance to them. Bring your camera and you can even get involved with the important work of the Marine Conservation charity The Sea Watch Foundation. Don't miss a fascinating experience, we look forward to welcoming all ages aboard. For an alterantive experience we also offer 2 & 4 Hour fishing trips, suitable for all ages we include rod tackle, bait amd tuition. Group bookings are welcome on all our trips we are the only company locally who can accomodate parties larger than 12 persons. Therfore we are well equiped to cater for groups and school parties by arrangemment preferably. Dolphins are wild so we obvioosuly cannot guarantee spotting them every trip. Book at our office on the main pier or call us, we have an out of hours telephone number too. For more information, read about sightings and view more photo's, please Visit our website or find us on facebook (DolphinSpottingBoatTripsNewQuay). We accept cash, debit and credit cards. Babies under 2 years are free of charge and Dogs are welcome too.Thank-you for reading about our trips.
Useful Information: Wheelchair access, Baby buggy parking, Activities for young children, Activities for older children
Reviewed 15 July 2012

Whilst we didn't see any dolphins, porpoises or seals on the boat trip, the skipper did give a good commentary which made the trip worthwhile. He provided lots of information about the area and landmarks we passed, pointing out the old smugglers' coves. Supposedly you are quite unlucky if you don't see any animals, so hopefully we will next time. Still a fun activity even without the dolphins.

Thank Charlotte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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414 - 418 of 428 reviews

Reviewed 26 June 2012

after spending £12 on a boat trip on another company wish i had spent just the £8 with this company, the boat looked alot more sturdy and proper seating and wasnt made to wear a lifejacket for an hour, would definatly recomend this company and will be using this one on my next visit :)

Thankyou for giving us the better service.

2  Thank OnlyTakesOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2012

Great value and lovely way to see the bay. The pier leading to the launch spot is a little uneven and difficult for anyone with a mobility problem but comfortable boat and friendly staff. however, can be a little tedious for kids if the Dolphins don't appear. If you are prepared to spend a few pounds more try the seamor nature trips tickets opposite the Pasty shop. You get a more intimate tour and the experience of pulling lobster pots. See my review. Any boat trip around New Quay is a treat.

2  Thank tiger h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2012

We saw 4 dolphins/porpoises on our 1 hour trip & learned a bit about the wildlife in the area.
A must do!

1  Thank michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

Excellent value but we didnt spot any Dolphins but saw plenty of various birds and a couple of seals. The only criticism is the lack of control on the pier, The older people are happy to take the money and drive the boats but leave everything else to youngsters or just don't bother. We were told to be on the pier at 1.15 and it was 2.00 before anyone told us anything and by then people were getting agitated.

2  Thank NorthEastLancsBuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan E, Manager at Dolphin Spotting Boat Trips, responded to this reviewResponded 12 June 2012

Customer satisfaction is very important to us and we are very disappointed about the poor service some customers received on the 2nd June 2012 and offer our sincerest apologies to these passengers. We would like to take this opportunity to re-assure readers this is not typical for us, we are usually punctual and take pride in our service but sadly on the 2nd June we had a breakdown in communications and simply got it wrong. Sorry for this.

The mistake was made following alterations to the trip times made to reduce inconvenience to passengers (!) sadly this alteration wasn't communicated to the booking office staff clearly and some tickets were sold for a trip which did not match the actual time of the trip.
This has never happened before and I will personally make sure it doesn't happen again.

Thankyou ,

Jonathan Evans

For those interested in the details:

Under normal circumstances our boats come into the pier to allow passengers to board and return to the same point which is efficient and punctual, however, occasionally and typically on the bank holiday we had insufficient water due to the tide to work as normal from the pier. On such days we use a small boat to transfer passengers to the big boats and this can be time a consuming practice but we make sure each passenger is taken great care of. All passengers need to don life jackets and all are taken in groups of six to the big boat so all in all it is very difficult to accurately predict how long disembarking and boarding will take this way.
We usually allow five minutes to disembark and board a full boat of passengers at the pier but when using small boats, we allow 30 minutes for less than half the amount of people as we reduce the capacity. On the 2nd of June we knew one extra trip would make it to the pier so we amended the boarding time and the trip was able to go sooner so passengers didn't have to wait while others were boarded. Sadly it seems one or two passengers missed the earlier trip time and waited for an hour for the next one which is bad in itself but without knowing what was going on is worse. WE are more annoyed by this than the passenger who brought it to our attention and every effort will be made to eliminate the possibility of this again.

Thankyou for giving us the right to reply.


:)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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