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“Brilliant Hotel!”
Review of Black Lion Hotel

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Black Lion Hotel
Ranked #1 of 1 Hotels in New Quay
Certificate of Excellence
Reviewed 19 August 2014

We stayed at the Black Lion for 2 nights and ate in the restaurant on both nights. The hotel has recently been tastefully refurbished throughout to a very high standard, using quality materials. It would be very easy to describe it as a pub with rooms, but it is much better than that. The room we stayed in had large windows on three walls, giving great views over the bay and the harbour. The restaurant food was tremendously good quality and value. I would stay here again without a moments hesitation, and would recommend it to anyone. The hotel has a large garden and play area so does attract families with young children, so if a quiet dining room is what you're after, then this may not be for you, the atmosphere is certainly one of hustle and bustle and is great because of it. The staff were all very welcoming and carried out their jobs with smiles on their faces!

Room Tip: Rooms 7 and 9 have good views over the sea.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 - 169 of 219 reviews

Reviewed 3 August 2014

Well this night away was a great surprise and so was the hotel.
The refurbished hotel is really trying to bring boutique class to a small welsh seaside resort and my hats off to the owners.
The bedroom was excellent, well kitted out, great bed, great bathroom and good wifi.
The bar down stairs had a great atmosphere with a mix of locals and people staying.
Will be going back for sure!

Room Tip: Try and get a corner room
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

We stayed in Newquay for a week, ate at several places, this was by far the best.
The menu, although not vast, was nice and there was something for everyone,
Most of the meals were homemade, we all ordered something different and all agreed the meals were delicious, it was very reasonably priced too, we ate for worse for higher prices most of the week.
The interior was clean and spacious , the tables were a good size and the chairs comfy
My next trip to Newquay will include a meal or two here
It would have been nice to have been offered a sweet menu when our table was cleared, we sat there for a while assuming she was going to come back, but in the end went to find a menu ourselves , other than that, it was a perfect evening

Stayed: July 2014, travelled with family
Thank millienilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

We booked rooms and had a meal in this hotel. The rooms are nice but ate let down by poor service - no towels, bins not emptied, no code given to get in at night once doors have been locked etc. The meal was awful, table was booked for seven pm and didn't get Served for well over an hour by which point the kids were starving. We asked for kids meals to come first and they came last and were wrong!! If you order fish and chips you should be ok but the burgers were disgusting. The drinks came out wrong - soda water served instead of lemonade! We talked to the manager who didn't seem to care and was not at all apologetic! Will never go again!

  • Stayed: July 2014
    • Location
    • Cleanliness
5  Thank Het81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

A busy venue - great food you would think. Not the case unfortunately all we wanted was for it to be good. Very average food from a great sounding menu. Ran out of vanilla ice cream! Would visit again but would hope for better. Kids meals very meagre.

Stayed: July 2014, travelled with family
Thank Lula1512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

I've left it a week before writing as I'm still surprised at how disappointed we were.

We booked at the very last minute, and there were three rooms still unsold, so we took Room 8 - at the back, looking at the road. Figured that £90 for a nights B&B was ok, but £120 for a seaview seemed a bit steep. When we arrived, the barman eventually came to reception. The 'welcome' consisted of:
Hi
Can you fill this form?
This is the code for the door, it'll be locked at 12.30
Breakfast is until 10 in the restaurant.

That was it. No thank you or welcoming chit chat. we asked where exactly the restaurant woould be, and where we might find the room, and directions were forthcoming.

Cannot fault the decor (there's no lift upstairs as far as we could tell) , or the room as it's a really high standard. Massive room, great comfy bed, lovely bathroom. I could go on! The only gripe was WiFi. I have a bugbear that if you advertise free WiFi, then it should be free, gratis, nothing required in exchange for using the WiFi. My personal data is valuable, therefore needing to provide it to a 3rd party to access the WiFi means that it is not free in any sense of the word. And as it's deepest west wales, finding 3G is a neat trick. You'll struggle in the hotel.

As there was a bbq in the beer garden with a live band we ventured into town for dinner (Hungry trout, c100yds - really good). We came back just before 11 as the band wound up. Again, despite opening a tab on the room, absolutely nothing recognising we were residents. The bar was not a pleasant experience. at LEAST 8 children running at speed with great noise back and forth through the bar. Continually. This seems a perfectly ordinary thing. Children were being brought into the bar to sleep in an armchair whilst the parents stayed outside socialising. We finished our wine, order a large gin each and went upstairs to drink in a calmer area - our room. I really don't think that 7-10 year olds should be in a bar at that time of night, the noise/behaviour isn't appropriate - and that's just the adults!

Morning didn't improve. we skipped breakfast and went to check out at 11. After ringing, someone - I suspect the owner - appeared and on realising i wanted to check out simply ushered me through to the bar to pay the bill with one of the barstaff.

That was it. No 'thank you', no enquiring about our stay. Nothing. As though the hotel isn't a business that belongs to them, and so they forget it's there. Maybe it's a chain owned hotel?

I left feeling a little strange: it was as though I'd never actually been there, or that it was one of these french budget hotels that are unmanned. Or Royston Vazey. Except that I do remember the room was lovely - so it must have happened.

A couple of things could have made it a great stay - all related to customer service. As it was, there was no experience as a customer at all, we almost felt invisible. It seems a one off, as other reviews rate it, but I will find somewhere that actually gives a damn about what I get for my £90 next time I'm back that way.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
8  Thank CardiffRuggerhugger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Just returned from short break here - stayed in room1 - does over look beer garden but also has wonderful views over the bay. Our room was delightful extra large bed really comfortable two armchairs were nice for pulling up to window to enjoy the view. Bathroom really modern and finished to a high spec. Good quality linen makes such a difference. Breakfast was tasty and served by the very pleasant staff.

Room Tip: Sea view rooms 1 -7-and 9
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank anne r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Black Lion Hotel

Address: New Quay SA45 9PT, Wales
Region: United Kingdom > Wales > Ceredigion > New Quay
Hotel Style:
Ranked #1 of 1 Hotels in New Quay
Hotel Class:4 star — Black Lion Hotel 4*
Number of rooms: 119
Also Known As:
Black Lion Hotel New Quay, Ceredigion, Wales

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