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“Awkward rooms prepare to wait & wait & wait for your meal!”
3 of 5 bubbles Review of The Woolpack Inn

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The Woolpack Inn
Ranked #2 of 2 Hotels in Beckington
Torbay
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Awkward rooms prepare to wait & wait & wait for your meal!”
3 of 5 bubbles Reviewed 29 June 2013

We only stayed here for one night, but that was enough! We were given a room in the former attic area, which was quite dark, needing lights even in sunshine! To access the room took 3 ( I believe) flights of stairs each getting steeper & more contorted, making bringing up the suitcase very difficult, that's how awkward these steps were. In the room itself, you could only stand up in the centre of the room. The bathroom was laughable, it's the most awkward & hard to use room I've encountered. A mirror was hanging - brokenly above the basin making washing difficult let alone shaving. Again standing upright only in certain places! Washing hair over the bath was virtually impossible as the shower was fixed, meaning I got soaked, standing in the bath for a shower was tricky! Their was a little mould in the bathroom and a lot of long term dust along beam & in crevices, ending with a rusty radiator!
We booked a table in the restaurant for 7.30 - our starter finally arrived at 8.45pm! The food wasn't bad, not great but ok. The service was appalling, I don't think anyone in charge knew how many diners were due, to ensure adequate kitchen and waiting staff. There were 3 waitresses who seemed to be servicing the whole place, two of whomever were apologetic and pleasant, but one was so ignorant and off hand to the point of rudeness.
As you can guess, we won't be returning or recommending this place - sorry!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HyacinthofTorquay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woolpack I, Brand at The Woolpack Inn, responded to this review, 20 July 2013
Thank you for your review, I am sorry to hear you did not enjoy your stay. We have recently made some improvements to our bathrooms, including removing shaving lights and rails to improve space. This will be completed in this particular bathroom over the next few weeks.

Please accept my apologies regarding the service you received. I will be looking into this matter further, as previous reviews have mentioned, my team usually provide excellent service. Thanks again for taking the time to review. Craig, General Manager
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431 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Reading, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 13 June 2013

We stayed at the Woolpack last weekend with the intention of visiting Bath. The staff were very helpful and friendly and we enjoyed a very nice meal on the Friday evening with a good menu selection. Food was very good quality which also included the breakfasts. There was a great atmosphere in the bar on the Friday night due to an excellent female vocalist/guitar player. Our room was directly above the bar and we anticipated that we would suffer from the noise below but in fact we're pleasantly surprised as to how quiet it was and really not disturbed at all. Overall we had a very nice time in a very nice pub/hotel in a very nice location. Will definitely use again.

Room Tip: Rooms on the first floor seem to be larger and not too many stairs to climb
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woolpack I, Brand at The Woolpack Inn, responded to this review, 19 July 2013
Thank you for your review, I am pleased you enjoyed your stay and found the staff to be friendly and helpful. We look forward to welcoming you back again soon. Craig, General Manager
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Guildford, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 11 June 2013

We made a late booking less than 24hrs before arrival for a one night stay. We made the booking via the internet and gained a 50% reduction on normal overnight charges. This colours our review. Staff were well trained and very helpful. The Inn is on the corner of what was a very busy junction but now much quiter due to the nearby bypass. Obviously used as a local for many but the hotel section is separate from the bars.
The room was small but very satisfactory except that, as you might expect with the age of building, the floor boards creaked! Breakfast was satisfactory and we has a brief but comfortable stay. The only challenge was that the shower had no adjusting lever which we pointed out on poayment. We assume this will be corrected beofre the next customer uses the room

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jirah_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, 17 June 2013
"We are very grateful that you took the time to leave your comments and are so happy to hear you enjoyed your stay with us. We hope you make a return visit to us again soon!"
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Cave Creek, Arizona
Level Contributor
205 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 9 June 2013

I had room #1 and I was pleasantly surprised. I was expecting a small room, but the room was actually of a good size. The bathroom was of good size and water was hot with good water pressure. This hotel does not have a lift, so if you have a lot of luggage, you'll be dragging it up the stairs. We tried to check out early (7AM) and there was no one to check us out eventhough breakfast they advertise breakfast from 7-10AM.

Room Tip: All rooms are the same.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JRIKANESSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, 17 June 2013
Thank you for your review, I am please you found your room comfortable. Even though reception is not always manned, a member of the team is always around and we provide a bell for attention. Thanks again for taking the time to review, we look forward to welcoming you back again soon. Craig, General Manager
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Durham, United Kingdom
Level Contributor
107 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 1 June 2013 via mobile

We stayed two nights as part of a good deal. The staff are very friendly and helpful, and the food is good pub quality. The bar is obviously used by the locals as a meeting place and had a good atmosphere.
What lets the hotel down is the standard of cleanliness in the bedrooms and bathrooms. Whilst the bedding and towels were clean the dust on the skirting boards and under the table had obviously been there for some time. The paint was flaking off the wall in the bathroom and there was black mould around the bath. The hotel claims to have been refurbished - but certainly not our room.

Stayed May 2013, travelled as a couple
Helpful?
1 Thank tr250man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, 5 June 2013
Thank you for your review, we are currently working through the all of bathrooms, resealing all the baths and tackling mould issues.
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Carlisle, United Kingdom
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 31 May 2013 via mobile

Stayed for one night on a trip to longleate. Nice staff a warm welcome and pretty good food. The whole place could do with a lick of paint especially the bathrooms and on suites. I saw two rooms and both bathrooms left a lot to be desired. No doubt they were clean and fresh but paint was peeling, mold could be seen round the bath tiles and on a few places on the ceeling. Don't discount this as a good place to stay. The problems were cosmetic and hopefully with they will be addressed with a mini makeover! I do hope so because they face a lot of competition from places like premier inn and I prefer to stay in places with character !

Stayed May 2013, travelled with family
Helpful?
1 Thank andrewbcarlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, 3 June 2013
Thank you for your review. We are currently working on a plan to refresh our bathrooms. We look forward to seeing you again soon. Craig, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
4 of 5 bubbles Reviewed 13 May 2013

I have just come back from a weekend away with 3 of my dearest friends. We met up for a weekend of relaxation and a good old catch up! We could not have had a better location for it! The hotel has newly refurbished, comfortable, clean rooms, amazingly friendly staff, great service and good hearty food with particularly outstanding breakfasts! Excellent value for money in a great location for getting out and about; we had great visits to Cheddar Gorge and Bradford on Avon. Dog friendly too, so I had a very happy little King Charles! We will be back and highly recommend to others looking for a similar trip.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbiepl566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, 17 May 2013
Thank you for your review, I am pleased you enjoyed your weekend away. We look forward to seeing you again soon. Craig, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Woolpack Inn

Property: The Woolpack Inn
Address: 2 Warminster Road | nr Bath, Beckington, Frome BA11 6SP, England
Region: United Kingdom > England > Somerset > Frome > Beckington
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Beckington
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Woolpack Inn 4*
Number of rooms: 11
Reservation Options:
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Also Known As:
The Woolpack Hotel Beckington
The Woolpack Inn Beckington, Somerset

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