We stayed here for 2 nights on 26th and 27th August. We had originally rung on the Saturday prior to arrival on the Monday to confirm the booking. Upon making the call, I had enquired about check-in time, to which the lady had said we could check-in after 11am. We were obviously delighted with an early check in so left our home, turned up just after 11am, only to be told that check-in was actually in the afternoon. The lady we had originally spoken to, was the one checking us in, and admitted her error. We were able to leave our bags with her so she could arrange to have them dropped off in our room.
Upon returning at tea time we went up to our room. We are both quite tall, and found our room was up in the eaves so had to navigate around various beams. Because of the eaves, the available space was quite tight, so gave a very claustrophobic feel to the room.
The bathroom had to be seen to be believed. The shower was over the bath, and again into the eaves. The space was so tight that you weren't able to turn around in the shower and trying to get yourself out to dry yourself off was very tricky.
Floor boards throughout the room creaked and you could hear the floor boards creaking from the adjacent room.
The cups on the complimentary coffee tray were dirty and we had to clean them before we could use them.
Breakfast left a lot to be desired. The fresh fruit salad hadn't been prepared fresh that morning and had obviously been left over from the weekend. The grapes were mushy and brown. The cutlery was greasy and dirty.
The bar meals were of a very poor quality. I had the chicken in a citrus and sweet chilli sauce with rice. The chicken was very dry and burnt on the ends. No vegetables or side salad was included. We had gone for the 3 course meal deal but the bar staff had taken our order down incorrectly, so when it came to asking for our sweet, we were unable to have it. No alternative was given and she did not give us the option of paying the extra to have the sweet, so we made the very short trip to the local petrol station to purchase icecreams.
Car parking was an issue. On the second day we were unable to park in the car park and had to leave the car on the main road. The main extractor fan to the kitchen leads out on to the car park. When the kitchen is being used and the fan is on, the smell of grease in the car park is over whelming and you can see the fat starting to drip from the vents.
The garden to the rear of the property was very tired looking. A lick of wood stain to the furniture would have helped. Beer glasses and plates were left on tables.
Skirting boards, doors and walls throughout could have done with a good clean or even a fresh coat of paint.
Stair trims on the stairs leading up the bedrooms were loose and need attention before someone has a serious accident.
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- Also Known As:
- The Woolpack Hotel Beckington
- The Woolpack Inn Beckington, Somerset