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“Shocking service”

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Les Cimes du Val d'Allos
Reviewed 3 February 2014

First time I have felt the need to write a review. Please read if you don't want to be ripped off.
We arrived for a 3 night stay, apartment was ok but quite dirty in places and we re-washed all the pots (even though we didn't use hardly any of them) Make sure you check off what the inventory claims to have in the room, a few things were missing. Upon check out we stripped the bed, emptied bins, put the remaining few items in the dishwasher, emptied fridge, mopped the floor, turned the heating off etc. When we booked it actually said that cleaning was included if you were staying for less that a week. So in effect the above wasn't necessary, however we work in hospitality so it was normal for us to clear up afterwards. Whilst we checked out the lady on reception said we had to wait a minute so the room can be checked, fine we waited. During our wait a guy who I think was the manager was reallyagressively complaining about some English people who had left their room a mess. When I say a mess all I could gauge was that the bin hadn't been emptied. It didn't seem like anything had been damaged to warrant a very smug attitude of saying 'I'm taking 400 euros off their card!' This may I add is after the guests had left as they we're in a hurry to catch a bus. Then he continued to insult them to french people waiting at reception. I am very familiar with people leaving rooms a mess but the clear and blatant smugness he had with taking 400 euros was not justified even if it was a mess, for me they were taken advantage as their details were still on their system. Anyway we waited for our room to be checked.... Listening the whole time to the continued abuse, thirty minutes later we are still waiting. I went to the desk and said that I was waiting for someone to check the room and reiterated it had been 30 minutes not 1 minute, he responded rudely by saying I was still waiting because it hadn't been checked yet! Really? The receptionist then realised that she made an error and had forgotten to tell them to even check it. The guy came back and said 'where are the English' which I find rude in itself, to his surprise we appeared behind him and said its us, he said we had left a couple of pots in the dish washer that were clean but were still drying and the microwave was dirty ( we hadn't even used the microwave) we said it was a bit unreasonable, and stated that what we had done already more than needed as it stated that the cleaning is included in the price. The manager said show me as if I was lying and as I was about to, his colleague said yes it's true it does say that, and they had a problem with their booking system. This is not my problem or guests problem, I suggested he contacted their site web designer and change it. Other negatives, the jacuzzi wasn't working, and half the lights in the place were either out, or missing the fixtures. For me, it was dirty, unprofessional and if I'm honest I feel prejudice against non french people. Don't stay here! Unless your french.

  • Stayed: January 2014, travelled as a couple
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5  Thank Coteriviera86
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Reviewed 1 week ago via mobile
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Stayed: February 2018, travelled with family
Thank Annie R
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LesCimes04260, Responsable réception at Les Cimes du Val d'Allos, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago via mobile
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Stayed: February 2018, travelled with family
Thank Clara_Ots
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LesCimes04260, Responsable réception at Les Cimes du Val d'Allos, responded to this reviewResponded 2 weeks ago
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Reviewed 2 weeks ago via mobile
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Stayed: January 2018, travelled as a couple
Thank Angelique N
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LesCimes04260, Responsable réception at Les Cimes du Val d'Allos, responded to this reviewResponded 2 weeks ago
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Reviewed 3 weeks ago
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  • Stayed: December 2017, travelled with family
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Thank Sophie P
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LesCimes04260, Gérant at Les Cimes du Val d'Allos, responded to this reviewResponded 2 weeks ago
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Reviewed 3 weeks ago via mobile
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Stayed: January 2018, travelled with family
Thank bizot g
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LesCimes04260, Gérant at Les Cimes du Val d'Allos, responded to this reviewResponded 3 weeks ago
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Reviewed 4 weeks ago via mobile
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Stayed: January 2018, travelled with family
Thank Pascalan06
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Additional Information about Les Cimes du Val d'Allos

Address: Route du col d'allos, 04260 La Foux, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > La Foux
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Speciality Lodging in La Foux
Price Range: £86 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Les Cimes du Val d'Allos 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Les Cimes Du Val D'Allos La Foux, France

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