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“BEWARE”
Review of Aparthotel del Mar

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Aparthotel del Mar
Ranked #1 of 2 Banjole B&B and Inns
Reviewed 11 June 2013

This hotel is fairly new and is very clean and tidy and the service staff are mostly pleasant and attentive, however....... Having asked for and expecting a sea view we were given an apartment at the rear of the hotel on the ground floor overlooking a `moat` and a concrete wall and fence. There was also a very noisy air conditioning unit near to our balcony which if we had slept in the kitchenette on the sofa bed together with the free standing noisy fridge/freezer would have kept us awake!!! The room we were given was designed for self catering families of four and consisted of one bedroom with no wardrobe storage, a kitchenette with a sofa bed and flat screen TV. (No English speaking programmes available) This room had wardrobe storage. The shower room (no bath) was adequate and was cleaned daily with fresh towels provided. There is a mini supermarket on site together with a restaurant and cafe with good outside seating areas with lovely views across the bay. The pool area is also nice but there is no poolside bar. We had booked half board, the breakfasts were continental style and adequate, the evening dinner was very poor with little if any choice of menu. The price of a bottle of wine (not local) was in our opinion expensive for such a hotel (£21) but local house wine was reasonable and cheap (£1) for a good sized glass. The restaurant staff had good english and communicated well. LOCATION As described this is a small fishing village, there are a few bar/restaurants dotted about and that is it really! Apart from boat trips and a couple of walks there is nothing else here and no entertainment provided at the hotel. A car is essential if you want to do more than just chill out.

Room Tip: Ground floor rear rooms are a no go!!!! Book sea view and make sure you have written confirmation fr...
  • Stayed: June 2013, travelled as a couple
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3  Thank Adoks1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 - 58 of 213 reviews

Reviewed 10 June 2013

On the 1st June, 2013, I took a group of 24 to this Hotel. We had booked Rooms with sea view or thats what we thought . On arrival we were given rooms on floor 1 that when you opened your terrace door you immediately came face to face with a brick wall, and of course no sea view.
On behalf of my group I immediately returned to the Hotel reception, to show them paperwork showing we had requested sea view rooms but were met with an unhelpful response.Their reception manager MARCO had left for the day but I demanded to speak with him. He offered us no change of rooms. The agent at TRAVEL EUROPE was also informed and attended the Hotel, but she to had no response to changing our rooms to those with a sea view but was told that the Hotel was full. This was an absolute lie has myself and clients could clearly see that only about a quarter of the hotel rooms with sea view were being used. They would not change the rooms under any circumstances. The conduct of MARCO and the reception staff was disgusting to say the least.
The rooms assigned to myself and clients were in the worst possible location at the Hotel, although they were spotlessly clean and well furnished. If they would have relented a little and given us rooms on an higher level this would have been some little compensation for my group.
Whilst at the Hotel from 1ST - 8TH JUNE, the Hotel was never more than a quarter full and the only clients using the Hotel Bar and restaurants were ourselves. We had a guide assigned to us throughout our stay TANGRA, she was absolutely fabulous in every way but she too was disgusted with the attitude of the Hotel Staff. We were obviously the first English Group to visit this Hotel and it showed.I should add that the service of the waiters and waitresses was good and after some deliberation by TANGRA with the restaurant manager the food improved a little. The Hotel is large and is well positioned but needs to improve its mangement level.

Room Tip: Remember that the lower floors with no sea view have no view whatsoever only a wall.
  • Stayed: June 2013, travelled on business
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7  Thank SHINING26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013

The hotel is very nice .Its very big,clean and have a beautiful beach .but its little its little far from the city.Our rooms were great. We had a bedroom, small galley kitchen, a living area with a sofa, table and chairs for dining, flat screen TV (next to the microwave which only shows how tiny the kitchen was), a nice balcony. The bed was firm and comfortable.

Room Tip: Front side rooms are good to see the view.
  • Stayed: May 2013, travelled with friends
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2  Thank radha82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2012

We stayed one night in an "apartment" that lacked a fridge, kettle or anything beyond a bed, TV and shower. Even the shower didn't have a soap dish. There were no adornments to the room, not even a print on the wall! The checkout time had to be nominated the day before because we had to have the room checked by the cleaner to ensure we had not taken any items. This was required even though payement had to be made in full at checkin!
A lot of money had been spent on the foyer, pool etc, not too much on making the rooms actually comfortable and inviting to stay in.

  • Stayed: September 2012, travelled as a couple
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2  Thank tcgimw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2012

If you need clean and comfortable accomodation and nothing else for your holiday, than it is ok. The free beach is almost the same, like in the `80 years, but it does not belong to the hotel, it seems to be municipal free beach. The staff is helpful and polite. You can make, your daily shopping there.

Room Tip: Choose seaside room to avoid „ground level” room
  • Stayed: August 2012, travelled with family
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2  Thank lariam2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2012

I have mixed feelings about this hotel. Our rooms were great. We had a bedroom, small galley kitchen, a living area with a sofa, table and chairs for dining, flat screen TV (next to the microwave which only shows how tiny the kitchen was), a nice balcony. The bed was firm and comfortable, the air conditioning really worked. The bathroom had a nice shower, toilet and bidet, a hair dryer. and one roll of toilet paper.

We came for a week. There was absolutely no servicing of the rooms during that time, no clean linens or towels. There is a large pool which is the focus of most of the rooms and not any beach towels. If you want a beach towel we were told to buy them.

We were expected to wash our dishes , but there was only one dish towel, no dish detergent,
no wash rag or sponge. There were no wine glasses. The galley is set up for cooking, but there was no salt or pepper. The apartment was very clean when we moved in, The tile floors were immaculate., We had a bucket and a broom, but no mop. If you wanted to mop the floors you had to buy a mop!

We travel a lot and absolutely need internet service. We purchased a weeks worth of wifi, but had a great deal of problems using the service. It was very slow, would shut down while trying to download emails and was generally a frustrating experience.

The hotel staff were very friendly and helpful at the front desk. they even helped us find a masseur at a different hotel because the one masseuse at this hotel was booked up. The front desk was happy to help us with reservations for dinner and gave us good recommendations. We also ate at the restaurants at the hotel and they were very good. There is a good sized grocery store on site and it was well stocked (deteregent, salt and pepper shakers, toilet paper were very popular items!).

The hotel is located in a small cove with interesting boat activity. The view was great from our room of both the seaside and the pool. However the noise level from the pool was really overwhelming. There were so many screaming children, we had to pick our time to be in the pool. Early mornings and at dinner time were about the best if you wanted a swim, peace and quiet, and no one throwing a ball in your face.

Room Tip: It might be quieter if you choose one of the garden view rooms.
  • Stayed: July 2012, travelled as a couple
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2  Thank Kay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2012

We stayed for 2 nights in June 2012. The room was very clean but the bedroom was tiny, bed v hard and right next to a very noisey, echo-ey corridor. Had it just been the 2 of us we could have moved to the sofa bed which was in the lounge and away from the noise. Balcony was great. Supermarket on site meant we could buy food and drink for lunch on the balcony. 4 or 5 restaurants close to hotel so good choice- would have welcomed a map, menus and recommendations in the foyer for these- staff didn't seem to be able to give suggestions. Pool was big and v clean. There was no noise from animation or disco during our stay.
Ice cream parlour on site was excellent and good value.
Disappointed to have to pay for internet- the only time we did in the 5 apartments we stayed in during our trip to Craotia.

Room Tip: Remember to ask for A balcony with either morning or afternoon sun (whichever is your preference))
  • Stayed: June 2012, travelled with family
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Thank hhancock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aparthotel del Mar

Address: Glavica 7, Banjole 52100, Croatia
Region: Croatia > Istria > Banjole
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Banjole
Price Range: £50 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aparthotel del Mar 4*
Number of rooms: 280
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