During a two week holiday in the Dordogne we decided to take a break and stay overnight near to Carcassonne which we had never visited. La Rougeanne is a charming Chambres d'hotes at Moussoulens which is in very interesting countryside 9 miles from Carcassonne. It is situated in wonderful mature walled gardens with a swimming pool. We booked an evening meal by the pool and the owner provided a vegetarian option for one of our group which is a real problem for anybody eating in France. I would recommend the hotel with some reservations and hopefully the owners will take these commence as constructive criticism and consider some revision to their process.
Arriving around midday we wanted to leave our luggage at the hotel. On pressing the entry phone and introducing ourselves the owner sounded somewhat underwhelmed and said that we could not have our rooms before 5pm. After some negotaiion the owner let us in and rather grumpily allowed us to leave our luggage. We absented ourselves until 5pm despite a real urge to use the pool. We returned at 5pm to be greeted by a rather more welcoming owner. This gave us a good 40 mins by the beautiful pool before the shade took over. At 7pm I visited the lounge and asked the owner for an aperitif but was told that this would be served at 8pm before supper. At 8pm we were called to a table to meet the other guests with whom we would be eating that evening. Whilst they were charming we would have preferred being asked if this was acceptable to us. There was no choice of an aperitif and we were served a rather poor local rose wine. There was an acceptable red wine served with a not very intesting meal. The owner'swife was away and had arranged for the meal to be prepared in advance and heated for us.
The rooms were very nice and it is a quiet setting. Madam returned at breakfast and provided an excellent breakfast and apologised for being absent.
France has a real problem providing customer service and this isn't the first place I have stayed where the owner was under the impression that he was providing a service for which we should be profoundly grateful and failed to show us any documentation stating th check-in was from 5pm.
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