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Caravela Beach Resort
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Reviewed 12 June 2014

Stayed at Ramada Caravala,Varca, Goa from 9th june to 11th june.

1 Location : Ramada is located right on the Varca Beach and shares one of the best locations in South Goa. The Property is quite Huge. Lawns are well kept.

2. Entrance : Entrance of the hotel is Huge and attractive.

3 .Reception : Slowest Check in process . Staff not well trained and quite rude behaviour.

4. Pool/Pool Bar : Swimming Pool is huge and well maintained. The only USP of this hotel. Pool Bar was ridiculously over priced. A peg of Vodka costs Rs 550/- Few brands available and all over priced. They even don't provide the swimming tubes free of charge. You actually have to purchase it.

5. Breakfast : Breakfast was not that vast as one would expect but it had some variety for everybody. Sitting capacity was very good.

6. Rooms : We got Deluxe rooms facing the swimming pool and they have a wonderful views. One can hear the sea while sitting in the balcony. The Washroom was quite ok but need a touch up.


7. Access to the Beach : The Hotel is right on the Clean and Beautiful Varca Beach.

CONS : The Staff is not well trained and is actually rude. We booked Ocean View Rooms through Booking.com and when we checked in, the Receptionist told us we are allocated deluxe rooms. When we argued that we have vouchers for ocean view rooms, they said they got the confirmation for Deluxe rooms through Booking.com and cant help. I even presented my vouchers saying ocean room booking. But all in vain. The Lady ( Joana ) was not helpful and did not even try to know the reason and told us they have deluxe room only and we can decide which view we want swimming pool or garden. As we were very tired, we settled on deluxe room. We had bookings for 2 rooms and reached ramada at 1 pm . Check In time for ramada is also 1 pm.We were given one room and 2nd room for temporary use as the connected room was not empty.After repeated requests at 4 pm, they said they can accommodate in a room opposite to the first room as it is empty. We agreed . They sent a lady with us to show the room with a master key. She swipped the key and when we entered , we saw luggage of some other tourist was spread in the room and the staff did not even know this that the room was still occupied. Pathetic management . Empty room saved us from embarrassment.We got the second room at 6 pm after having a good argument with Joana.We pointed various points like these to her. Instead of admitting the mistakes she was all prepared to argue. Poor hospitality shown again and again. Either the staff is not trained or the management is not interested to get the clients back. The food we ordered was so awful that we had to leave it unfinished and we called the reception to send somone and check the quality they are serving but no one came in the room and they said they will look into the matter and letr us know. But no calls or follow up. One misleading thing when you book the hotel is they have a "NEW " Wing. which is named new wing but is actually old.
One of the most odd thing that I noticed at Ramada was a STRAY DOG roaming near the pool area. When I pointed out to the staff, they said its owners dog and they cant do anything.Common guys we also know the difference between a Breed and stray Dog. The "Breed" Dog even came near the rooms. We had small kids with us and they felt afraid of the dog but no issues solved.
The activities they arrange like Tambola , Painting for kids etc are also paid, although nominal( Rs 80,Rs 100 etc ) but I wonder, the guests are paying Rs 6000-7000 per night and then also they want Rs 80,100. Wow..

All in all , I would NEVER recommend this so called 5* Resort to anyone. There are many better properties near by in the same price tag like Zuri White Sands, Club Mahindra and Big Properties like Taj Exotica, Leela etc.

Room Tip: Swimming Pool Facing Rooms have the Best Views
  • Stayed: June 2014, travelled with family
    • Value
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2  Thank espiritguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaCaravelaGoa, Manager at Caravela Beach Resort, responded to this reviewResponded 20 June 2014

Dear Sir

We thank you for taking your time and posting your feedback

At the onset we are truly disappointed to know that you had an unsatisfactory stay at our resort.


Please accept our sincere apologies

We have taken note of all your points/comments and corrective steps are taken to ensure we do not repeat the same again

We hope you will consider visiting us again and allow us another oppurtunity to serve you again


Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Trip Details:

Check in : 01st June 2014
Check Out : 05th June 2014
Room No: 241
Vacation Type : Family

To begin with, i was skeptical about what other co-travellers had written. Normally when we talk about a 5 star resort, we imagine a surreal and serene place of relaxation and well being. My stay in ramada was with ups and downs.

Reception: the ladies are really hard working, but they can still be warm,a smile makes a very big difference

Formalities : check in & check out was very prompt

Room : Very beautiful room, with pool view , a decent balcony to sit out( though we were informed, we are not supposed to open the balcony door)

Bathroom : Big & spacious, some rework required.

Staff: Again the same thing, they dont look enthusiastic, its like yes we are here thats why we are working. I noticed this in the restaurant as well(discussed later)

Pool : it was nice, but there was sand inside the pool and after bringing it in the notice, i was told we cant do much about it.But kudos to the pool attendants who chat and try to take the stress away. Pool towards the left corner is 6 feet deep and trust me it is DEEP. Properly marked areas good to go.

Lawns: Very beautiful lawns.

Problem Areas:

Restaurant : Buffet breakfast is served outside, so we have flies and also dogs coming inside the eating area. I saw this twice, once inside the eating area and second time, a dog was licking plates outside a villa.Not appreciated

Staff: Staff in restaurant was very disinterested, no smile, no warmth. U go and sit, then one has to ask for water, and other things. And then to be told, we are busy, really not good. Restaurants are meant to be busy, this cant be used as an escape. And secondly its your duty to make the customer feel comfortable. No one is seen happy, you ask for something, it will come when they want to get it.

Live counter for omlette, is open from the top, which means people walking towards the restaurant will be greeted by the smell of omlette being cooked. A chimney inside a small covered area would keep the area fresh.It was good to see Jain counters as well. Over all it is a very good place, but just the management needs to be more keen in handling their staff.

Full Marks to Room Service, they were up and running, greeting with a warm hello, giving ideas for food. Helpful in whatever way they can. Menu has only 4 vegetarian dishes which should be looked into. As there is nothing around the resort, it is difficult to manage in just 4 dishes.

So all in all good trip. and a must visit, few flaws which can be corrected easily. I would request the management to look into these things, as it has been pointed out by many guests.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
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Thank schaturvedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaCaravelaGoa, Manager at Caravela Beach Resort, responded to this reviewResponded 21 June 2014

Dear Sir

Greetings from Ramada Caravela Beach Resort Goa

We thank you for taking your time to post your valueable feedback about your stay at the resort.

We are thankfull for the appreciation and as well as your critical comments about the services

It is our endevaour to ensure that we take all the feedbacks in a positive way and all corrective measures taken and not repeated again


Thanking you once again and look forward to welcome you back at the resort once again

Warm regards

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Reviewed 9 June 2014

I booked superior room at Ramada Caravela for my honeymoon from 25th May 2014 to 31st May 2014. It was amazing experince at Ramada. Clean beach, delicious food(Both veg and nonveg), Great pool. Yes and one more Away from crowd!!!
Everything was perfect!! Room cleaning was excellent!! Free WiFi in lobby area has a good data spped. Even for single moment we didnt felt to go out of this beutiful property.
Definately we would like to visit this AWESOME resort again in future!

  • Stayed: May 2014, travelled as a couple
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3  Thank Raj_dol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaCaravelaGoa, Manager at Caravela Beach Resort, responded to this reviewResponded 21 June 2014

Dear Raj_Dol


We are very delighted to learn that your stay at our resort was a veery memorable one

We are thankfull for posting such an excellent review of your stay with us

It delights us to strive and better our service standards

Thanking you once again and look forward to wecome you back

Warm regards

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Reviewed 5 June 2014

Our stay at the Ramada Caravela Beach resort was simply wonderful. The property is magnificent and situated right along a beautiful white sand beach. Service was great and so was the food. Pool, golf, beach, and so much more. We will surely be back at this hotel for another awesome holiday.This hotel also organizes themed Nights. If you guys ever book a stay in this Hotel then Please don't miss these themed nights. Specially BBQ Themed Night Dinner. we enjoyed every moment.

  • Stayed: November 2013, travelled as a couple
    • Sleep Quality
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    • Service
Thank ravbhardwaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaCaravelaGoa, Manager at Caravela Beach Resort, responded to this reviewResponded 21 June 2014

Dear Ravbhardwaj

Thank you for your excellent feedback about the reosrt and services

We are truly thankful for taking your time and posting such wonderful review

Your comments about theporperty, food and theme nights are a delight to us and are shared with our team members

Thanking you once again

Warm regards

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Reviewed 31 May 2014

I was looking for a serene, peaceful and clean beach hotel in goa away from the bustling city life. This place is exactly what I asked for. The commute from the city is about 45 mins. The rooms are very well appointed and the staff is excellent. Some improvement can be done in the food department.

Also its is a HUGE property, huge lawns with a minute's commute to the beach. There is a huge lawn between the beach and and the hotel. So if you re expecting a sea view from you room thats not gonna happen.

Overall we had a fantastic stay and would love to go back again.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank anandpatel27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaCaravelaGoa, Manager at Caravela Beach Resort, responded to this reviewResponded 21 June 2014

Dear Anand Patel

Many thanks for taking your time to post a wonderfull review of your stay at our resort.

We are truly thankful for the appeciation of the resort and the staff

Your comments about the improvement in Food and Beverage is ben noted and appropriate training is been imparted


Thanking you once again

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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