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“Far awar from metropolitan...”

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Bintan Lagoon Resort
Ranked #5 of 8 Hotels in Lagoi
Pekanbaru, Indonesia
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Far awar from metropolitan...”
Reviewed 8 July 2014

around one hours from singapore from tanah merah ferry terminal singapore, we trip to bintan lagoon resort and golf and transfer by big bus to the hotel and they wellcome us with wellcome dance also wellcome drink.. so much thing to do in here and many planning we can do in here so we plan to come here another time...

Room Tip: choose room with near from beach and sea view for good access and realy nice view so you can enjoy t...
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  • Stayed August 2013, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Bakira_san
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review, 10 July 2014
Dear Bakira_san,

Thank you for visiting Bintan Lagoon Resort, I am pleased you enjoyed your stay and I look forward to seeing you return to the Resort on your next trip..

Next time you may wish to take our own Ferry, (Mozaic Ferry) also from TMFT terminal Singapore which delivers into the resort directly in under 75 minutes from Singapore.

Regards

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,644 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (550)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level 6 Contributor
139 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 8 July 2014

Stay here for 2 nights recently for a getaway. The rooms are dated but ok. There is some sort of a "day bed" area inside the room but somehow there is no mattress on it but some rooms actually have them, very inconsistent I might add.

The food is also very expensive, and there is not much choices as well, had buffet lunch for 2 days, the food spread is not that good as well. But the smoothies are pretty good.

There are 2 swimming pools which is good, since it is a resort. The gym is pretty well equipped, there is a games room with limited games, some activities for kids, etc. Water sports, well you got to pay for it and too expensive too.

But the good thing is the resort has its own ferry and terminal so it is a jiffy to clear immigration, problem is there is not much sailing time out of there too.

There should be better resorts out there.

Room Tip: Probably the rooms facing the pool side is good. Those rooms actually have mattresses on their "...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank houndy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review, 10 July 2014
Dear Houndy11,

Thank you for your review and comments.

On the day bed the rooms with the futon mattresses are sea view side, I have ordered new Futon mattresses for our deluxe rooms category to address the inconsistency issue you mentioned.

On our food menus we have just re launched Haskell's Café (golf club) with Indian, Indonesian and Western Menu, I am pleased you liked our smoothies. We do have Rice Restaurant by the beach, and Italian/Mediterranean, and Japanese restaurant all offer ala-carte options in addition to the buffet in Kopi - o restaurant.

We are proud of our large pool complex, one with swim up bar and I am pleased you liked them, and the gym, We offer a wide selection of the activities which are combined with free and paid through the recreation centre, and then our seas sports is third party operator.

We look forward to welcoming you back to the resort in the near future.

Regards

David A. Hill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 July 2014

Big rooms. Good for bring kids there. Good for relaxation over the weekend. They have their own private ferry terminal which directly reach the resort. I have a 18 months old daughter and she love the swimming pool there.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jermummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review, 10 July 2014
Dear Jermummy,

I am pleased that your family and daughter enjoyed the resort, with our rooms being over 37m2 they are certainly spacious and our beach and large pools one is geared to children with slides and shallow water, that this is a great location for children and families to relax.

With our own direct ferry service from TMFT (Singapore) to the hotel this is an ideal way to reach the resort, in under 75 minutes on our high speed ferry service.

We look forward to seeing you again in the near future.

Regards

David A. Hill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 6 July 2014

We have been a group of 15 person for a one-week training in the Bintan Lagoon Resort.
The dedicated ferry terminal providing a direct link to Singapore is a great feature.

The staff is very nice and supportive - thanks for that!

There are four main restaurants covering Asian / International buffet, Japanese, Mediterranean and International a la carte dishes. The cuisine is great for all of them.
The rooms are generally nice, some could need some refurbishment though.

For business, the amenities are ok, also the meeting rooms. Some more presentation / facilitation material (markers, pins, stickers, flips etc.) would be nice.

On the backside is the rather unstable WLAN access that presumably was the reason for the lags in the presentation of the world cup matches in the lobby / bar.

Overall: Fair value for rather high prices.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review, 10 July 2014
Dear Marco F,

Thank your comments on Trip Advisor, we appreciate all feedback.

I am pleased you liked our direct high speed ferry service in under 75 minutes your delivered to the resort.

I am pleased you liked our selection of food and beverage outlets, we have recently rolled our new menus in each of the outlets in order to provide even more selection and variety than before. I am sure on your next visit you will be equally impressed with the changes we are making.

Our rooms as you mentioned are spacious and nice/fresh having been renovated in the past 4 years and are currently undergoing increased preventative maintenance measure to refresh the rooms since I joined the company 3 months ago.

With our meeting rooms and comments I have discussed this with my team and taken note of your comments, these will be addressed to ensure that the meeting facilities are more in tune with your needs.

I am also working with our service provider and local IT team to correct the WIFI and LAN networks in the property which are some times unstable as you mentioned.

The world cup matches were streamed from another service provider and we are looking at ways to improve this service aspect also for future events.

I look forward to welcoming you back to the property in the near future with your team/friends.

Regards

David A. Hill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
89 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 July 2014

Suddenly decided to get away for the weekend and it was during school holiday where hundreds of parents/ friends goes for getaway.

Manage to book a standard in Bintan Lagoon Resort and was expecting some amount of crowds.
When we got there we saw the crowds, and implosive me decided to upgrade to their Flora Suite with top ups.

The suit is spacious, nicely arranged and the bath room is big and comfortable too.
Over all stay was comfortable, has a good size balcony that you can sun yourself with out going to the beach.

So if you do goes to Bintan during school holiday be prepare to wait for your room to be ready as the guest before you are dragging as much as they can.
So you can be looking at checking in to room at 2-3pm min local time.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rakafet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review, 10 July 2014
Dear Rakafet,

Thank you for you your review on your recent stay, and I am pleased you enjoyed our Floral Suite with its extra space and marvellous balcony as you noted.

On the reception check in, I noticed that your stay was during a period of high demand, however we have since implemented a speedier process for check in, to improve the check in process.

I would also like to inform you that we are currently in the pre set up for being able to provide handheld devices to allow check in to be done at point of arrival for express immigration clearance and check in which we are very excited about implementing before year end.

I am pleased you enjoyed your stay and look forward to welcoming you back in the near future.

Regards

David A. Hill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2014

With direct ferry to Bintan Lagoon, travel time has shorten compared to my previous trip whereby I have to travel inland once landed at the other port. This enables me to have more time to relax.

Food is good, and staff are polite, well-mannered. I liked the Terrance Bar, but will like the management to take note on presence of mosquitoes in the evening. Perhaps mosquitoes coil or some actions can be taken.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review, 26 July 2014
Dear SPCH81,

Thank you for taking the time to comment on your recent stay in Bintan Lagoon Resort. I am pleased that you took our direct ferry which arrives into the resort directly in less than 75 minutes as you mentioned. This is very convenient and reduces the time to reach the resort considerably by taking our direct service.

I have shared your comments with my team on your experience and how you experienced Indonesian hospitality, we look forward to welcoming you back to the resort in the future.

Your comments have been noted on the mosquitos in the evening, we will adjust our schedule accordingly to address the issue in the Terrace bar.

Regards

David A. Hill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 July 2014

Living in Singapore doesn't present too many things to moan about but sometimes you need to get away. Bintan is so easy and so close. Bintan Lagoon Resort has its own ferry service (the winning feature) the restaurants are fine, the rooms are clean the service is good. This isn't the four seasons, it does however do exactly what you want it to do. Feel like you've been on holiday without having to put any effort into it and get a quick refresh.
Loads of activities for sports enthusiasts.
Low point - Japanese restaurant is very expensive
Breakfast - chicken sausages and beef bacon, why bother.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garnet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bintan Lagoon Resort

Property: Bintan Lagoon Resort
Address: Jl. Indera Segara site A12, Lagoi, Bintan Regency, Riau Islands Province 29155, Indonesia
Phone Number:
Region: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Regency > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Lagoi
#5 Luxury Hotel in Lagoi
#5 On the Beach Hotel in Lagoi
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Bintan Lagoon Resort 4.5*
Number of rooms: 470
Official Description (provided by the hotel):
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island, Riau Islands

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